2013 JEEP GRAND CHEROKEE Complaints

THE DAMAGES DIRECTLY CAUSED BY THE ALTERNATOR RECALL DIRECTLY RELATED TO MY 2013 JEEP GRAND CHEROKEE ARE BEING DECLINED TO BE COVERED BY DEALERSHIP IN A VACAVILLE CALIFORNIA. THEY ARE WANTING TO CHARGE ME $1000 FOR DAMAGES TO MY VEHICLE THAT WERE CAUSED BY ALTERNATOR ISSUE.

VEHICLE WAS STARTED AND TRANSMISSION PLACED IN DRIVE, THEN DRIVEN ONTO A CITY STREET ACCOMPANIED BY AN UNUSUAL WHINING NOISE, LURCHING, AND IMPAIRED ACCELERATION. VEHICLE WAS LIMPED INTO A PARKING LOT, PLACED IN PARK AND SHUT OFF AGAIN, AFTER WHICH IT WOULD NO LONGER CRANK. VEHICLE WAS TOWED TO DEALERSHIP WHERE INITIALLY THE STARTER WAS REPLACED. AFTER STARTING THE VEHICLE, THE TECHNICIAN REPORTED SPARKS AND A STRONG BURNING SMELL FROM THE ALTERNATOR, WHICH HE DECLARED UNSAFE TO DRIVE. THE ALTERNATOR WAS THEN REPLACED, AFTER WHICH THE POWERTRAIN CONTROL MODULE OR PCM WAS ALSO FOUND TO HAVE FAILED AND WAS REPLACED. THE PRIMARY CAUSE OF THE PROBLEM HERE IS UNCLEAR, BUT THE SAFETY CONCERN STEMS FROM THE SHORTING ALTERNATOR MAKING THE VEHICLE UNSAFE TO DRIVE. IT SEEMS LIKELY THAT HAD THE DRIVER BEEN UNABLE TO IMMEDIATELY PULL OVER, THE VEHICLE COULD HAVE CAUGHT FIRE AND/OR COMPLETELY SHUT DOWN IN TRAFFIC. AS OTHER, SIMILAR VEHICLES FROM THIS MANUFACTURER HAVE BEEN RECALLED FOR WEAK ALTERNATOR DIODES FAILING CATASTROPHICALLY (P60 / NHTSA 14V-634), IT SEEMS REASONABLE TO INVESTIGATE WHETHER THIS HAZARD EXISTS IN THIS AND OTHER SIMILAR VEHICLES ALSO.

TL* THE CONTACT OWNS A 2013 GRAND JEEP CHEROKEE. THE CONTACT STATED THAT THE POWER TRAIN CONTROL MODULE AND ALTERNATOR FAILED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT DID NOT RECEIVE ANY RECALL LETTERS. THE VEHICLE WAS TOWED TO GANLEY CHRYSLER DODGE JEEP RAM (310 BROADWAY AVE, BEDFORD, OH 44146, (440) 232-2121) WHERE IT WAS DIAGNOSED THAT THE BATTERY CAUSED THE FAILURES. THE DEALER WANTED TO CHARGE THE CONTACT FOR BOTH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 119,000.

CHECK ENGINE LIGHT WOULD COME ON INTERMITTENTLY THE LAST 5 MONTHS. TOOK TO THE DEALERSHIP AND AUTO ZONE FOR A CODE READER A FEW TIMES AND THEY WERE UNABLE TO PINPOINT THE EXACT PROBLEM BECAUSE THE ENGINE LIGHT WOULD DISAPPEAR OR MULTIPLE CODES WOULD APPEAR. THE VEHICLE WOULD AT TIMES SEEM TO LOSE POWER ESPECIALLY GOING UP HILL WHETHER IT WAS ON A CITY STREET OR HIGHWAY. I FINALLY WAS ABLE TO GET A TRUE DIAGNOSTIC TEST DONE ON 6/15/19 WHEN THE ENGINE LIGHT WAS STILL SHOWING ON MY DASHBOARD. THEY CODE READER GAVE P0128 SO I ENDED UP HAVING TO GET MY THERMOSTAT GAUGE REPLACED AND TOTAL REPAIRS WITH DIAGNOSTIC WERE $309.15. I FOUND IT FRUSTRATING AND UNSAFE THAT FOR 5 MONTHS THE ENGINE LIGHT WOULD INTERMITTENTLY APPEAR. AFTER A TRIP OUT OF TOWN AND DROVE A TOTAL OF CLOSE TO 1200 MILES, THE LIGHT STAYED ON. AT THIS POINT, IT IS WHEN I DECIDED TO TAKE IT IN TO THE DEALERSHIP BEFORE THE ENGINE LIGHT DISAPPEARED. I ALSO NOTICED THAT THE SEATBELT WARNING LIGHT WOULD NOT ALWAYS ALERT IF A PASSENGER DID NOT HAVE THEIRS ON. I TRIED TO GO BACK AND SELECT THE SEATBELT PROBLEM SELECTION, BUT IT WOULD NOT ALLOW ME TO.

I HAVE BEEN SINCE 2017 (SEPTEMBER) WITH A SITUATION OF A RECALL T36, THE SITUATION WAS RESOLVED TEMPORARILY (SEE ANNEXES INCLUDED). I WAS THEN ASSIGNED TO A CONSULTANT MR. LUCAS FIGUEROA, WORK MY CASE AND CLEARLY INDICATED THROUGH EMAILS (I HAVE ALL THE EVIDENCE) THAT THE ALTERNATOR (BY THEN 2017) WAS NOT AVAILABLE ANYWHERE, TRIANGLE DEALER DEL OESTE WAS INSTALLED A PIECE THAT WAS NOT THE RECALL WHILE THE PIECE WAS AVAILABLE. I MUST CLARIFY THAT THIS SITUATION OCCURRED ON SEPTEMBER 8, 2017 AND I WAS DELIVERED MY BUS ON NOVEMBER 9, 2017. YOU CAN REFER TO CASE #11039953 ASSIGNED BY NHTSA. I AM DEMANDING TO HAVE THE T36 RECALL PART INSTALLED. IT CLEARLY INDICATES IN THE COMMUNICATIONS THAT IT IS A TEMPORARY REMEDY. AND EVEN MORE, I WAS TOLD THAT WHEN THE PART WAS AVAILABLE OR MANUFACTURED THEM (AN FCA OFFICER) WOULD CALL ME TO LET ME KNOW THAT I COULD PASS TO INSTALL THE SAME. I NEVER GOT THE CALL. I NEED THIS CASE HANDLED WITH THE SERIOUSNESS IT DESERVES. RECALL DEALER T59 (WHICH HAS ALREADY BEEN DONE) I EXPLAIN ABOUT THE RECALL PENDING THE T36 (ALTERNATOR) AND I AM NOTIFIED THAT THE ALTERNATOR IS ALREADY INSTALLED.

STATIONARY, BUT UPON ACCELERATING THE ENGINE HESITATES ALL THE TIME. IF FEELS LIKE THERE IS HESITATION, SOMEWHAT, WHEN SHIFTING GEARS.

I HAD A RECALL ON THE FUEL PUMP RELAY, I HAD IT FIXED ON FEBRUARY 24,2015, TODAY I HAD TO REPLACE IT AGAIN, MY CAR STALLED 2X WHILE DRIVING,IT ALSO WOULDN'T START SEVERAL TIMES, WOULD CRANK BUT NOT START. I CALLED MOPAR AND WENT TO JEEP DEALERSHIP AND BOTH REFUSED TO REPLACE FOR FREE. I KEEP A SPARE WITH ME NOW IN CASE I HAVE THE SAME PROBLEM AGAIN. I DON'T WANT TO BE STUCK IN NO MANS LAND LATE AT NIGHT. I HAVE AAA ALSO. I JUST HOPE THIS ISN'T GOING TO BE A CONSTANT PROBLEM THE CONSUMER STATED THE THERE WAS RECALL ON THE VEHICLE, BUT THE PART WAS UNAVAILABLE. THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL.*JS

THE VEHICLE HAS STOPPED DEAD ON AT LEAST 8 OCCASIONS OVER THE LAST YEAR. THE CAR IS RUNNING AND MOVING BUT SUDDENLY STOPS. NO LIGHTS NO MOTOR NOISE NO ABILITY TO STEER OFF THE ROAD. IT SEEMS TO OCCUR AT CITY SPEEDS AND STREETS NEVER ON A HIGHWAY NOTHING HAS SHOWED UP ON DIAGNOSTICS AND NO ONE SEEMS TO BE ABLE TO FIX IT. I AM AFRAID TO DRIVE IT. THE JEEP DEALERSHIP SAYS THERE IS NOTHING WRONG ON DIAGNOSTICS SO THERE IS NOTHING TO FIX. THE DEALERSHIPS HEAD MECHANIC IS NOT RETURNING CALLS. I WAS RESEARCHING AND FOUND THAT THERE MAY HAVE BEEN A RECALL ON THIS ISSUE WITH THE SAME MAKE AND MODEL INCLUDING 2011 TO 2014. MINE IS 2013. THE DEALERSHIP WILL NOT SPEAK TO THIS ISSUE. I DO NOT KNOW WHAT A TAKAYUKI RECALL IS, I GAVE THE LAST DATE THIS HAPPEND.

TL-THE CONTACT OWNS A 20013 JEEP GRAND CHEROKEE OVERLAND. THE SUN ROOF EXPLODED, SHOOK THE VEHICLE.. *BF SUNROOF NOT STRUCK BY DEBRIS OR FOREIGN OBJECT MANUFACTURER CONTACTED, OFFERED TO REPAIR FREE OF CHARGE (INCORRECT). JEEP CHRYSLER DUBLED RESPONSIBILITY-ORDERED ONE TIME GOOD WILL TO PAN HALT THE COST OF SUNROOF. WHILE DRIVING AT APPROXIMATELY 20 MPH, WITHOUT BEING STRUCK BY DEBRIS OR A FOREIGN OBJECT THE SUNROOF EXPLODED AND THE VEHICLE SHOOK. THERE WAS NO INJURIES SUSTAINED. THE VEHICLE WAS TAKEN TO MARK'S CASA CHRYSLER JEEP LOCATED AT 9733 COORS BLVD NW, ALBUQUERQUE, NM 87114, (505) 897-8400 WHERE THE SUNROOF WAS ORDERED. THE MECHANIC WAS ABLE TO COVER THE SUNROOF TEMPORARILY WITH A PIECE OF PLASTIC. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS CONTACTED AND AN OFFER MADE WAS MADE TO REPAIR THE VEHICLE FREE OF CHARGE, CASE NUMBER: 58595012. THE APPROXIMATE FAILURE MILEAGE WAS 47,760. "PIIR=Y". AH*JB

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT WAS CONCERNED THAT THE AIR BAG MIGHT DEPLOY UNEXPECTEDLY. THE VEHICLE WAS TAKEN TO ROMANO CHRYSLER JEEP (LOCATED AT 215 W GENESEE ST, FAYETTEVILLE, NY 13066, (315) 637-3101) WHERE IT WAS DIAGNOSED THAT AN UNKNOWN SENSOR WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.