2013 JEEP GRAND CHEROKEE Complaints

JUNE 2017 HEARDNOISE LOUD TICKING, LIFTERS, CAM SHAFT, AND ROCKER ARM (GONE BAD)INTERNAL FAILURE.DECEMBER 2018 SAME PROBLEM NOISE, LOUD TICKING IN MOTOR.HEAR WHILE NOT MOVING AND HEAR WHILE MOVING.

WHILE DRIVING TO WORK ONE NIGHT MY JEEP STARTED MAKING A WHINING SOUND. I THOUGHT IT WAS THE HEATER SINCE IT WAS 12 DEGREES OUTSIDE THAT NIGHT. I LEAVE FOR WORK, GET ABOUT 6 MILES DOWN THE ROAD AND MY JEEP STARTS FAILING. WARNING LIGHTS, BATTERY, TRACTION CONTROL, WIPERS SLOWLY GO ACROSS THE WINDSHIELD, LIGHTS DIMMING. I GOT TO A SAFE SPOT TO PULL OVER BUT IN THE PROCESS OF STOPPING MY VEHICLE LOST ALL FUNCTIONALOTY (NO BREAKS, POWER STEERING, LIGHTS, ALL ELECTRONICS GONE) AND COULDNT STOP. IT FINALLY STOPS AND I'M LEFT WITH A COMPLETELY DEAD VEHICLE. 12AM IN FREEZING WEATHER WHILE 5 MONTHS PREGNANT. WHEN MY BOYFRIEND ARRIVED TO GET ME, HE NOTICED A STRONG BURNING SMELL COMING FROM UNDER THE HOOD. AT THIS TIME THE VEHICLE HAD SAT BARELY OUT OF THE ROAD IN THE DEAD OF NIGHT WITH NO HAZARDS POSSIBLE TO ALLOW OTHER DRIVERS TO SEE ME. WE FIND OUT THAT THERE IS AN ALTERNATOR RECALL ON MY JEEP AND TAKE IT INTO THE DEALERSHIP AS SOON AS SCHEDULING ALLOWED. BEFORE ALTERNATOR BLEW MY JEEP HAD ZERO ISSUES. THEY HAD MY VEHICLE FOR 4 DAYS AND CALLED TO SAY MY JEEP WAS FIXED (NO LOANER CAR OFFERED). I GO UP THE NEXT DAY, THEY REPLACED THE PCM AND ALTERNATOR, THEY SAY NOTHING ELSE. I GO TO START MY JEEP AND IT CRANKS FOR ABOUT 30 SECONDS AND STARTS. NEVER HAPPENED BEFORE. I GO BACK INSIDE TO THE DEALER WHO HAS SAID NOTHING THE LAST 2 DAYS ABOUT MY VEHICLE NOT RUNNING PROPERLY AND THEY TELL ME IT IS MY CRANK SHAFT POSITION SENSOR AND WAS NOT COVERED UNDER THE RECALL. AND THEY SAID THEY COULDNT PROMISE THE CAR WOULD MAKE IT HOME AND IT WAS MY PROBLEM. UNHAPPY WITH RESULTS WE CALL CHRYSLER AND THEY TELL THE DEALERSHIP TO FIX THAT. IT DOES NOT FIX THE PROBLEM. THE PROBLEMS CONTINUE AND CHRYSLER IS NO LONGER WILLING TO FIX OBVIOUS DAMAGE FROM THEIR ALTERNATOR FAILURE FRYING THE ELECTRICAL SYSTEM. THE DEALERSHIP ALSO TOLD ME TO FILE A "FAKE" FIRE CLAIM ON MY INSURANCE. STILL UNRESOLVED.

FUEL PUMP RELAY RECALL COMPLETED OVER A YEAR AGO AND FUEL PUMP STILL QUIT ON ME 30NOV2018 WHILE DRIVING OVER A BRIDGE. CAR WILL NOT CURRENTLY START DUE TO FUEL SYSTEM.

FUEL PUMP RELAY: OUR JEEP GRAND CHEROKEE HAS BEEN HARD TO START FOR SOME TIME. IT JUST TURNS OVER AS NORMAL BUT DOESN'T START. THE FUEL PUMP RELAY HAS SUPPOSEDLY BEEN FIXED BUT IT IS ACTING AS BEFORE THE RELAY REPAIR. SINCE THE RELAY RECALL HAS BEEN 'FIXED', I PUT IN A NEW FUEL PUMP. IT DID NOT FIX THE PROBLEM. JEEP NEEDS TO STEP UP AND FIX THESE!

CAR WILL CRANK BUT NOT START, DEALER REFUSES TO COMPLETE THE RECALL FOR THE FUEL PUMP RELAY. RECALL RO9 IS AN EXPANSION OF 14V-530

WHILE DRIVING MY CAR IN THE CITY, I EXPERIENCED A SUDDEN ENGINE SHUTDOWN, AND ENTIRELY LOST CONTROL OVER THE CAR (STEERING, BREAKS ETC.) THE CAR WAS TOWED TO CHRYSLER'S CERTIFIED GARAGE, WHERE THE MALFUNCTION WAS IDENTIFIED AS A FAILURE OF THE FUEL PUMP RELAY (THE SAME RELAY WHICH WAS ALREADY BEEN REPLACED, AS PART OF RECALL R09). THE GARAGE ALSO RE-CONFIRMED THAT THIS RELAY HAS BEEN REPLACED UNDER THE RECALL, IN 2015. THE MEANING OF THIS FAILURE DEMONSTRATES THAT PRACTICALLY, REPLACING THE UNIT UNDER RECALL R09 HAS NOT SOLVED THE PROBLEM AND THE RISK IS STILL THERE! I HAVE REPORTED THIS INCIDENT TO FCA IN EUROPE, AND WAS RESPONDED THAT THIS FAILURE "COULD HAPPEN IN 5 YEARS OLD CAR" AND THEREFORE, THERE IS NO SAFETY ISSUE THAT REQUIRES THEM TO WARN OTHER OWNERS. HOWEVER, I HAVE FOUND ON-LINE LOTS OF SIMILAR COMPLAINTS, MOST OF THEM IN THE US, INDICATING THAT THE FAILURE OF THE REPLACED FUEL RELAY IS COMMON, AND THAT FCA DO NOT TAKE RESPONSIBILITY. SEE THE LINK BELOW: HTTP://WWW.CARPROBLEMZOO.COM/JEEP/GRANDCHEROKEE/OTHER-FUEL-SYSTEM-PUMP-PROBLEMS.PHP I WOULD LIKE TO EMPHASIZE THAT R09 (NHTSA SAFETY ISSUED ID #15V115 HTTPS://WWW.NHTSA.GOV/RECALLS?NHTSAID=15V115#RECALLS360) REFERS TO 5 YEARS OLD CARS, AND THE FAILURE THAT I HAVE EXPERIENCE WITH THE SAME REPLACED FUEL RELAY, HAD OCCURRED ONLY 3 YEARS LATER, AND THEREFORE, FCA RESPONSE IS IRRATIONAL AND WRONG. SINCE THE EVENT I AVOID DRIVING THIS CAR WITH MY FAMILY NOR DO I LET MY CHILDREN DRIVE IT. I SIMPLY DON'T TRUST THE CAR ANYMORE. PLEASE BE ADVISED THAT I LIVE IN ISRAEL AND HAVE AN OFFICE IN FLORIDA. I HAD TO ENTER MY FL ADDRESS AS THERE IS NO POSSIBILITY FOR AN INTERNATIONAL ADDRESS. MY INTERNATIONAL PHONE NUMBER IS: +972544888755

WHEN IN PARK... PRESSING THE START BUTTON THE ENGINE DOES NOT TURN OVER... IT CLICKS AND STOPS ON ITS OWN. I AWAIT MINUTES AND THEN PRESS THE START BUTTON.. THE ENGINE STARTS.. . IT HAPPENS EVERY TIME I PARK FOR A COUPLE OF HOURS, AND START UP. I REPLACED A BATTERY, BUT IT STILL DOES IT. I FIND MYSELF STUCK OFTEN, I DONE THE RESEARCH AND HAVE OTHER COLLEAGUES WHOM HAVE GRAND JEEP CHEROKEES BUT YEAR 2014. THEY WERE ENTITLED TO A RECALL FOR THE SAME ISSUES WITH THEIR JEEP AS MINE. THIS HAPPENED NOVEMBER 17 2018 AND NOVEMBER 22ND..ONCE EACH AFTERNOON.

PASSENGER SIDE FRONT SEAT HEADREST DEPLOYED WITHOUT WARNING OR ACCIDENT CANNOT GET IT BACK IN PLACE OR TO LOCK IN

HAVING ISSUES WITH PREVIOUS RECALL R09. THE PROBLEM HAS RESURFACE AGAIN. JUST TOOK THE VEHICLE FOR REPAIRS. ARE OTHERS HAVING SIMILAR ISSUES WITH THIS REPAIR

TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE OCCASIONALLY FAILED TO START AND ALL THE INDICATORS ON THE INSTRUMENT PANEL ILLUMINATED. THE CONTACT ALSO MENTIONED THAT THE ENGINE MADE REVVING NOISES, BUT THE VEHICLE WOULD NOT ENGAGE. THE VEHICLE WAS TAKEN TO SALERNO DUANE CHRYSLER DODGE JEEP RAM OF SUMMIT (267 BROAD ST, SUMMIT, NJ 07901, (908) 277-6700) WHERE THE BATTERY WAS CHANGED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 47,600.