2013 JEEP GRAND CHEROKEE Complaints

The timp started melting and almost caught fire. Luckily I caught it when if first started and am getting it replaced.. after reading this is a common issue I am relieved my car didn’t catch fire. Please address this with Jeep. This is dangerous.

Transmission overheating, thermostat rationality, gear ratio error in 1st, control circuit, oil leak.

The axles are all simultaneously rotting to dust. Manufacturer should’ve included grease and a cap.. no reason all 4 of my tires should be in the verge of falling off. A bit of a safety concern id say. Could’ve been easily prevented. Had a mechanic of 50 years tell me he’s never seen axles in such bad condition. I can’t even replace them myself due to the amount of rust that has replaced the bolts. No where else on the jeep has that much rust. From the hour of research I put in, I learned it’s an extremely common issue with the jeeps and in fact the 2017s were recalled for a similar issue. Seems like the 2013s should’ve been included.

Ok [XXX] 1:30 pm we got into car to go to lunch started driving and smoke started coming from the headliner and smelled like burning plastic on driver side near visor, smoke filled the car we were able to roll down windows and able to stop the car. The area continued to emit smoke and area on headliner felt hot. After Turing the car off the smoke/ fire continued and Had to locate the battery under passenger seat to disconnect power. Extremely stressful and scary situation as we have grandchildren and an elderly mother that we care for. I called Chrysler on 7/16/2024 spoke with Kayla she gave me a case number and informed me I would receive a phone call. I never got a call, so I called today 7/22/24 spoke with Ash she informed me this is not under warranty and my call was sent to a survey . I called back spoke with Druba she told me I can expect a call within 24-48 hours . INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My vehicle while I am driving completely stalls on me and I have to wait at least 45 minutes to turn my vehicle on. In 2001 Jeep was forced to do a recall however the situation is still the same with the jeeps stalling. This is a situation that can be life threatening when on a highway if an accident occurs.

We were traveling at approx 75 mph on [XXX] in Georgia when the Jeep completely stopped and shut off - lost all power and we had to coast to the shoulder. Thankfully no one was close behind us. The power steering went out and we could not start it back up. We had to get it towed twice to a Jeep dealership for diagnosis. Was told the fuel pump relay needed to be replaced bc of active recall, but that also both fuel pumps had to be replaced. Said that those are the reasons why Jeep wouldn't run. Called Jeep Customer Care and was advised to have the dealership repair, pay for the fuel pumps and then turn in cost under Case #[XXX] and they would reimburse for the parts and labor of the fuel pumps. The cost totaled over $3000 for the 2 pumps and labor and it could take 2 weeks. Told the dealer that we live in Virginia and asked for a loaner or rental car. They said they can't provide either. So we had to rent a car and drive back to Virginia. Then had to rent a car to drive back to Georgia to pick up the Jeep. The Service Rep was not very helpful and was actually very rude along with the service tech who did the repairs. He purposely wrote on our paperwork that the fuel pumps didn't go bad bc of the fuel pump relay so that we would not get reimbursed. But research shows that the faulty fuel pump relay does indeed damage the fuel pumps. After spending over $4k between repairs and additional costs caused by this recall issue, I filed the claim as I was told to do through Jeep Customer Care. They denied it saying that since the service tech specifically wrote that it wasn't the fault of the recalled part, they weren't going to pay it. We were told to have the dealer replace the pumps which we could have done ourselves had we known they would deny our claim. We did what Jeep Customer Care told us to and then they denied our claim anyway. We could have been seriously hurt and this wasn't the first time the Jeep had done this. They refuse to respond to my emails now. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATI

Vehicle has stalled over twenty times, whether driving on the highway over 60 mph or driving locally within 20 MPH. Initially stalled December 25, 2022 while driving home on Christmas Day with my entire family, driving full speed on the highway. I felt the stall and pulled over as quickly as I could. Attempted to restart several times and engine would crank but not start until after 5-7 attempts and several minutes. Since then I continue to experience the same stalling and attempts to restart vehicle. Took to service center multiple times and they are unable to determine the issue. Fuel pump relay was changed twice by the dealership. I had to pay $1500 one time as they said the cost was not covered, which is ridiculous since the problem reoccurred many times after that. Most recently, fast forward to almost 1.5 years later and the issue is still occurring. Now it stalled and appears to be rolling back when in drive until I shift the gear to park and move the gear several times. It has been losing traction and power. I really need someone to determine a resolution to the issue as this is a severe safety issue and I am very concerned about driving it.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle stalled with the electronic throttle control warning light illuminated. The contact stated that after the failure, there was an abnormal clicking sound coming from the glove compartment. The contact stated that after hearing the clicking sound, the contact was able to restart the vehicle and resume normal driving. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was previously serviced under NHTSA Campaign Number: 19V813000 (Electrical System). The contact disputed that the vehicle was ever serviced under the recall. The vehicle was not repaired. The failure mileage was approximately 100,000.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while depressing the accelerator pedal, there was a delay, and the vehicle lunged forward. The RPM was extremely high. The brake pedal was depressed, but the vehicle was slow to respond. The contact stated that while driving, the vehicle pulled to the left and crossed the center line. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The vehicle was taken to another local dealer, McClurg Chrysler Dodge Jeep (125 N Center St., Perry, NY 14530), who reprogrammed the vehicle. The dealer was unable to determine the accelerator failure. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 8,000. The VIN was not available.

The radio cuts in and out. Many people I hear are having this problem with jeep grand Cherokee radio not working.Its the factory radio