2013 JEEP GRAND CHEROKEE Complaints

Active Headrest Restraint ( AHR) Drivers Side deployed overnight. This safety feature on many Jeeps is intended to protect motorists including passengers, in the event of rear end collisions by deploying. However a cursory review online reveals many many complaints, recalls, & TSBs . But my entire family now is exposed because Jeep wont extend recalls any longer. My recall expired 11 months ago. I was never notified by mail or by dealership that this recall would expire April 2023. I bought this SUV with understanding of its many safety features like AHD among others. Only makes sense that Stellantis /Jeep extend this recall beyong April 2023 as a result of substandard plastic parts used in headrest. If I had been notified by dealership when Jeep was serviced in 2023 it could have been fixed. All my recalls have previously been fixed. Trying to reach Customer Care at Jeep 877-426-5337 only to get complete jibberish and run-a-around. Certainly affect my next buying decision. Here-to -fore pleased with vehicle but this changes everything . I take safety VERY seriously. Inspection clearly indicates plastic parts ( sled bracket) failed.

2ND, To continue with the issues of the vehicle lastly provided, while driving the check engine light come on and the traction control turns off, cannot turn back on using dash button, cannot access vehicle system on wheel, change display of dash view, windshield wipers are stuck on constantly, turn signals do not work nor does the hazard lights, vehicle is also stuck in 4x4 drive and cannot be taken out. Vehicle was taken to Preferred JCD of Muskegon MI and diagnostics were run with no clear diagnosis and no fix, suggestion was to replace TIPM box. Now Jan 2024 and vehicle still sits with issues and not driven.

Shortly after purchasing vehicle we noticed there was an issue when using the remote start, the vehicle would start and then the horn would go off as if the alarm was going off, the vehicle would shut off and not want to start with the even with the power button. I disconnected the batter and let it sit for about 20 minutes and then reconnected and started the vehicle normally with the power button, about 6-7 weeks go by and after not using the remote start we had another issue, (NO KEY DETECTED) with both keys in the vehicle, did the same procedure with battery disconnect and reconnect and holding the key fob on the power button so that it would recognize the fob and it seemed to be ok for the time being until the next issue arrived.

Heated Seat element on passenger side burned through the upholstery and pant leg of passenger. Visible smoke in cabin and burn hole on seat and pant through to underpants.

I don't know if the headrest is part of the airbag deployment system or it's own entity. It is available for inspection. I was pulling into my driveway when the front passenger headrest exploded/deployed. I had just dropped my sister, who had been sitting there, and would have been injured by the force. I took my car to the dealership and was told that the 'involuntary deployment' was a known problem to Jeep and they had extended the warranty for the problem but it had expired in June 2023 so it would cost me $900 to fix. I contacted Jeep and was told they could not extend an extended warranty so repair was on me. There were no warning lamps or messages. This happened on 12/22.

In November 2022 my car was over heating and i took into carmax where i purchased vehicle about a month ago. They then said they replaced the water pump/ thermostat. my car ran fine for about a year till now dec 2022 i started experiencing more overheating issues and have replace parts again because not under warrenty. i have know to find out its a issues with all chrisyer brands that they have overheating issues in the 3.5 v6 engines that overheating issues occur.

The contact owns a 2013 Jeep Grand Cherokee. The contact stated while driving 10 MPH, the vehicle started shuddering. The check engine warning light illuminated. The contact was able to drive to the nearby residence. The contact stated that her husband used an OBD reader to diagnose the vehicle and determined that cylinder #5 was misfiring. The contact stated that her husband replaced the fuel pump relay. The contact stated that after replacing the fuel pump relay, the OBD reader indicated that cylinder #7 was misfiring. The dealer was notified of the failure and informed the contact that the VIN was not included in a recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 89,000.

Has been having issues with the hydralyft suspension. There has been a leak in both front air suspension fittings that connect to the air lines that supply air to both of the front air bag suspension suspension shocks. Replaced both of those out of pocket. My main reason for contacting you guys today is because I've searched my vin number & after further research I've found out that my 2014 jeep grand Cherokee overland w/the 5.7Litet hemi engine has started to give me some issues the other day with the battery dying while I was driving it home. The very next day i walked outside because I was about to head to work. So I cranked my SUV up noticed the battery light on the dash was back on again but then I seen a little bit of smoke coming out from underneath my hood so I shut my truck off opened the hood & seen it was coming from my alternator. I even got a video of when I opened the hood that morning when I seen the smoke, & when Iooked under the hood the copper wound wrapped diodes inside the alternator were glowing red hot the color of lava. All I smelled was burning copper so it was on the verge of the metal being so hot it melted, like they were just pulled out of a metal furnace. My vin number should be in this request I can provide it if not. I can also provide pics & video of suv & alternator. I pulled the alternator off earlier myself because I've been out of transportation for the past week. So I'm going to get it testing here ina bit.

Headset active air bags deployed when just sitting in driveway. I had no knowledge of the “warranty period “ to get it replaced otherwise i would’ve and my car has never been in an accident

Was driving down the road with my young son in the back seat and all of a sudden the head rest came flying forward and smacked the back of my head hard enough for me to swerve and almost get into an accident. After further inspection looking at the headrest once I got home I noticed that a pin is mounted onto some obviously brittle plastic that’s secured to a latch. Well i wasn’t in an accident and just out of nowhere this headrest flipped forward enough to rattle my head a bit.