KIA Complaints

The contact owns a 2020 Kia Forte. The contact stated that while driving at an undisclosed speed, the air bags warning light illuminated and then went off. The contact stated that while attempting to start the vehicle, the air bag warning light was again illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact referenced an unknown recall; however, the VIN was not associated with a recall related to the failure. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 109,900.

XXX engine seized while driving on freeway — lost power, no crank, dash lights work, coasted to shoulder — safety hazard. Towed to Nayo's Auto [XXX] then to Kearny Mesa Kia [XXX]. Dealer confirmed 6 open recalls including recall 17V224 SC147 engine bearing failure / premature wear from machining defect. Kia corporate denied engine replacement under 15 year 150k extended warranty because product improvement PI1803 knock sensor update was not done. I never received PI1803 notification. I moved throughout [XXX] cities [[XXX] area] until moving to [XXX]. Kia mailed to old [XXX] addresses, forwarding expired, I never received at current address. All service since purchase was [XXX] not Kia dealer, so update never caught during service. I did not refuse update, I never knew about it. Vehicle is inside 15 year 150k miles and years, known manufacturing defect, not maintenance neglect. [XXX] maintenance on Carfax, DIY oil changes with receipts. Requested goodwill exception due to missed notification from moves — corporate denied via email, case on file. Request NHTSA review — safety defect, known recall, denied warranty due to missed notification from moves. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle: 2021 Kia SorentoCurrent Mileage: Over 100,000 miles (Original Owner) Description of Safety Defect & Failed Recall Remedy: Background: This vehicle is equipped with the 8-speed Dual-Clutch Transmission (DCT) and has suffered from severe slipping, jerking, and hesitation since delivery (at 5 miles). In 2023, the vehicle received the software update remedy under Kia Safety Recall SC250 (NHTSA Campaign 22V760) for the defective electric oil pump circuit board. The Failure: The 2023 software patch failed to resolve the underlying physical safety defect. An independent technician recently diagnosed the vehicle and confirmed a permanent, un-clearable fault code for a completely failed electric transmission oil pump—the exact physical component failure targeted by safety recall SC250. This defect causes an immediate risk of a sudden loss of motive power. The Dealership Violation: The vehicle was dropped off at Greenway Kia West Orlando on Monday, August 17, 2026. The dealership held the car for over a week, logging it under a separate fuel pump recall to stall. On August 25, 2026, the dealership formally denied safety recall coverage and issued a $7,000 out-of-pocket quote to replace the transmission, claiming the vehicle is no longer covered because it is past the 100,000-mile powertrain warranty. Federal Mandate Violation: Under federal law, safety recalls do not have mileage caps. The manufacturer's remedy failed to permanently correct a documented safety hazard, and the dealership is actively attempting to shift a multi-thousand-dollar safety recall replacement cost onto the consumer.

Ac compressor has now failed twice and this will be the third compressor they are going to install. The car was completely shutting off at lights and having other electrical errors that they said was all related to the ac system. The part is now on back order with the company

The contact owns a 2025 Kia Carnival with an external Harmar Swing Away Lift, Model Number: AL100, with a mobility scooter attached. The contact stated that while driving approximately 65-70 MPH, after driving for two hours on [XXX] approaching Grand Rapids, Michigan, there was an abnormal sound coming from the vehicle, and the driver became aware that the scooter had detached. The driver was able to pull over and became aware that the scooter was in the left bound lane. Other vehicles had to swerve to avoid a crash. Another driver was able to assist with securing the scooter on the vehicle. After the failure, the contact noticed there was a four-inch gap on the lift while lying on a flat surface. The lift was taken to the installer, who confirmed that the lift was working as designed. The vehicle was not repaired. The manufacturer was contacted and referred the contact to another local dealer for further inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a 2017 Kia Sportage with a recurring door latch problem. Several years ago, the driver’s door developed a problem where it would not open properly from the outside. Kia repaired the driver’s door latch under warranty extension WTY020. The passenger door has now developed the exact same problem. It will not open from the outside, although it can still be opened from inside. A Kia dealership diagnosed the problem as a failed door latch. Kia’s WTY020 warranty extension was created for this known latch problem and provided 10 years/unlimited mileage coverage based on the vehicle’s original in-service date. Kia says my coverage expired approximately one month before this passenger-side latch failed. I requested goodwill assistance from Kia because this is the same known defect that was previously repaired on my vehicle. Kia denied the request, reconsidered it after I challenged the decision, and ultimately denied it again as a final decision. Kia also refused partial assistance. I paid $224 for the diagnostic. The dealership’s repair estimate is $761.17, including the diagnostic fee. I am reporting this because the same latch defect has now occurred on both sides of my vehicle. A passenger door that cannot be opened from the outside may present a safety concern. I am asking NHTSA to document this complaint and consider whether this recurring door-latch problem warrants further investigation.

Vehicle had the official HECU fire recall performed overheated less than 2 weeks later causing an overheated ECM power relay. Spoke with KIA corporate a represenative in the premium department is actively denying the existence of their court-ordered safety settlement and refusing to repair the vehicle. The dealership and Kia Corporate Customer Care are denying warranty coverage and refusing to recognize the active Kia HECU (Zakikhani) Settlement Extended Warranty for this dangerous thermal event."

Vehicle was purchased in 2023. AC blower failure occurred for the first time in June 2024 and was repaired by PepBoys. On 4/2/2025 the ve3hicle had an active recall event when the engine seized on the highway because of a faulty oil pump/filter, Engine was replaced 4/17/2025 under that recall. Kia advised at the time that the wiring harness should be replaced due to electrical issues at the time but said that there was no recall for that work. At the time, there were no electrical failures of steering, brakes, all power etc. Nor did we know that those were a possibility. The wiring harness quote was $7,000, over the cost of the vehicle. It was decided to continue repairing the electrical issues as they came up, it was assumed that the fuses would blow before there because a safety or total vehicle failure, as automobiles are designed that way. 8/4/2026 the vehicle experienced a complete and total loss of power resulting in a traffic crash into another vehicle as the brakes felt like you were trying to push a wall rather than a pedal. There was minimal physical damage to the other car and the kia, the other driver got my husband's insurance information and then drove off. The car did startup after ~30 minutes or so and was driven home, but taken to the Kia dealership the next day. It was said that the blower motor overheated and melted a portion of the electrical junction box under the hood and that it was unsafe and dangerous to drive. Kia said that there were no active recalls for this work. NHTSA SC351 seems very similar to this issue that has plagued this car since the beginning. We would ask that Kia incorporate this vehicle and others outside of the year/model ranges in SC351 that have similar failure mechanisms as this seems common.

2022 Kia Niro EX Premium Hybrid was sold as Kia Certified Pre-Owned on August 12 2026 with an active check engine light present at time of purchase. Dealer Calavan Kia West in Lithia Springs GA represented the vehicle as passing a 165-point CPO inspection. Dealer attributed the light to a gas cap issue and cleared the code to complete the sale. Six days later approximately August 18 2026 the check engine light returned. Dealer attempted one repair which failed. As of August 25 2026 the defect remains active and undiagnosed. On a hybrid vehicle an undiagnosed engine or propulsion system fault represents a potential safety concern. The CPO certification process failed to identify this defect prior to sale.”

The front bumper grill to this Sorento model, among others, has a major design flaw that causes the radiator to be highly vulnerable to debris. A rock struck and punctured my radiator causing it to aggressively spray engine coolant, eventually leading to my engine overheating. I found this incident to be an extremely odd and rare situation considering I was only driving on paved suburban roads. After some further investigation online, it appears there are several other customers across the country that have encountered this same issue. Many even displaying tutorials on how they have rigged their Kias with reinforced plastic grates to protect their radiators from further damage. Really? This is what consumers are being forced to do in 2026 to protect their front radiators on a modern vehicle? These damages occur way too easily on normal city roads and not on rough terrain (despite my xline model specifically being marketed as a rugged outdoor vehicle). This easily avoidable design flaw is due to the large openings in the front grill. I have driven thousands of miles across the country in far less rugged vehicles, including many years in "rocky" Colorado, and have NEVER experienced a radiator being so easily pierced by debris. Kia customers are being footed the bill for these costly repairs as this is not considered a "factory defect" when in fact it is. Not to mention this can cause catastrophic damages to the engine in some cases. This is malpractice and Kia should be held accountable. My vehicle is currently being held at a kia service center near where the incident took place and awaiting an assessment from my insurance claim specialist. Luckily no one was hurt during this incident, I just had to get my wife and newborn child an uber to the nearest hotel while I waited 2hrs on a tow truck.