2017 LAND ROVER DISCOVERY Complaints

BOTH BACK ROTORS FAILED, UNABLE TO SAFELY DRIVE. REPEATED ENGINE LIGHT NOTIFICATIONS. POOR DRIVING, STALLING WHEN TURNING. *TR

WAS DRIVING SPEED LIMIT AND MOVING WITH TRAFFIC ON MAJOR CITY ROAD WHEN BATTERY LIGHT CAME ON AND CAR COMPLETELY SHUT OFF. WAS ABLE TO MOVE TO THE RIGHT SIDE OF THE ROAD BUT STILL IN THE MIDDLE OF ONCOMING TRAFFIC DURING RUSH HOUR. CAR IMMEDIATELY WENT INTO PARK AND COULD NOT MOVE OR TURN ON. GOT A NOTE ON THE DASH THAT SYSTEM WAS SHUTTING DOWN. CAR HAD JUST BEEN SERVICED 4 MONTH PRIOR.

TL* THE CONTACT OWNS A 2017 LAND ROVER DISCOVERY. THE CONTACT STATED WHILE THE VEHICLE WAS PARKED, THE FRONT PASSENGER SIDE DOOR WAS OPENED AND THE CONTACT NOTICED WATER INSIDE THE CAB. THE CONTACT STATED THAT THE WATER ENTERED FROM THE SEAL OF THE WINDSHIELD. THE VEHICLE WAS TAKEN TO JAGUAR LAND ROVER ANAHEIM HILLS LOCATED AT 5401 E LA PALMA AVE, ANAHEIM, CA 92807, AND THE DEALER WAS INFORMED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 20,000.

THE BACK LEFT PASSENGER DOOR OPENED WHILE THE VEHICLE WAS IN MOTION AND WHEN I STOPPED THE VEHICLE AND TRIED TO CLOSE THE DOOR IT WOULD NOT SHUT, IT WOULD SPRING OPEN AND NOT LATCH. THIS HAS HAPPENED TWICE NOW. THE FIRST TIME IT OCCURRED ONE MONTH AGO AND I TOOK THE CAR TO THE DEALER AND THEY CLAIMED THERE WAS NO RECALL AND THEY ALLEGED TO HAVE DONE A RESET WHICH THEY UNDERSTOOD WOULD SOLVE THE SAFETY ISSUE. YESTERDAY, APPROXIMATELY ONE MONTH LATER, IT OCCURRED AGAIN. I WAS DRIVING ON A MAIN ROADWAY WITH MANY CARS AROUND ME AND I NOTICED THE DOOR WAS AJAR AND IN RISK OF HITTING THE CARS DRIVING BY ME. I IMMEDIATELY SLOWED DOWN AND PULLED TO THE SIDE OF THE ROAD AND TRIED TO CLOSE THE DOOR AND IT WOULD NOT LATCH CLOSE. BOTH TIMES THIS HAS HAPPENED I WAS DRIVING AT MODERATE SPEED, AT AROUND 35 MPH, ON MAIN ROADWAYS WITH MANY OTHER CARS AROUND ME, SO IT WAS DIFFICULT TO IMMEDIATELY PULL OVER AND AVOID DAMAGE AND HARM. YESTERDAY, WHEN I PULLED TO THE SIDE OF THE ROAD, I CALLED THE DEALER AND THEY TOLD ME THEY WOULD SEND A TOWING TRUCK. AFTER WAITING 2 HOURS ON SIDE OF ROAD, MY HUSBAND CAME AND TAPED THE DOOR SHUT SO THAT I COULD DRIVE IT TO THE DEALER. WHEN WE ARRIVED AT THE DEALER THE SERVICE SUPERVISOR CAME OUT AND VIEWED IT AND SAW IT FOR HIMSELF AND EXPERIMENTED WITH THE FACT THAT THE DOOR WOULD NOT CLOSE, NO MATTER WHAT EFFORT WAS MADE. THE DEALER IS IN POSSESSION OF THE CAR NOW, APPARENTLY CHECKING WHAT THE ISSUE IS AND TO THEN FIND A SOLUTION. HOWEVER, I HAVE NO CONFIDENCE THAT THEY WILL IN FACT SOLVE THIS SAFETY ISSUE BECAUSE IT HAS ALREADY HAPPENED ONE TIME AND THEY SAID THEY FIXED IT AND IT OCCURRED AGAIN ONE MONTH LATER. THIS IS A VERY SERIOUS SAFETY ISSUE BECAUSE I HAVE YOUNG CHILDREN WHO SIT IN THE BACK SEAT AND ALSO OTHER PEOPLE/VEHICLES COULD BE AFFECTED BY A DOOR FLYING OPEN WHILE A CAR IS IN MOTION IN A PUBLIC ROAD.

2017 LAND ROVER DISCOVERY HSE, MAJOR WATER LEAK FROM THE UPPER CORNER, PASSENGER SIDE OF THE CAR. THE LEAK HAPPENS WHEN IT RAINS OR SNOWS (BOTH STANDING STILL OR IN MOTION). THE WATER SO FAR HAS TOUCHED THE A-PILLAR AIRBAG, THE SAFETY CAMERAS ON THE WINDSHIELD AND OTHER ELECTRICAL WIRING. ADDITIONALLY THE WATER FINDS ITS WAY TO THE CARPETING ON THE FLOOR. IN ONE OCCASION TODAY (1/8/2020) WATER SPILLED INTO MY HEAD FROM RIGHT ABOVE THE REAR-VIEW MIRROR WHILE I WAS TAKING AN EXIT RAMP. THIS GOT ME DISTRACTED FOR A COUPLE OF SECONDS, ALMOST RUNNING OFF THE ROAD. LAND ROVER IS AWARE OF THE ISSUE, HOWEVER THEY WAIT FOR THE CUSTOMER TO REPORT THE PROBLEM BEFORE THEY DO ANYTHING ABOUT IT. IT SEEMS THAT THE OWNERS HAVE BEEN EXPERIENCING THIS ISSUE AS EARLY AS LATE 2017 (BASED ON INTERNET BLOGS). IT ALSO SEEMS THAT THERE IS A FLAW WITH THE EARLY PRODUCTION MODELS, REQUIRING LAND ROVER TO REPLACE THE ENTIRE WINDSHIELD TO RESOLVE THE ISSUE, HOWEVER AFTER OVER 50 DAYS OF REPORTING THE ISSUE, LAND ROVER HAS FAILED TO PROVIDE THE REPLACEMENT PART. AS A CONSUMER I BELIEVE THIS IS A MAJOR SAFETY ISSUE, MAINLY BECAUSE IT CAN CAUSE ELECTRICAL SHORTAGE WITH SAFETY COMPONENTS, IN ADDITION TO DISTRACTING THE DRIVER DUE TO UNEXPECTED WATER DROP WHILE OPERATING THE CAR.

I WAS DRIVING ON MAIN ROAD AT THE SPEED LIMIT (45 MPH). I HAD SLOWED DOWN AS I OBSERVED A CAR PULLING OUT AHEAD OF ME ONTO THE ROAD. AS I GAVE MY VEHICLE GAS IN ORDER TO GET BACK UP TO SPEED, I FELT A PAUSE IN THE ENGINE AND THEN THE CAR COMPLETELY LOST POWER- THE ENGINE STOPPED, THE RED BATTERY ICON APPEARED ON THE DASH, AND MESSAGE APPEARED ON THE SCREEN WITH THE HEADING "SPECIAL PROGRAM SUSPENDED" OR SOMETHING TO THAT EFFECT-- I HAD NO TIME TO READ THAT MESSAGE AS I HAD TO STEER MY CAR AS FAR TO THE RIGHT AS I WAS ABLE TO. I TRIED TO RESTART THE VEHICLE, IT WOULD NOT START AND THE MESSAGE DISAPPEARED-- I HAD NO CHANCE TO READ IT AS I WAS ON A BUSY AND HEAVY TRAVELED ROAD AND HAD TO ENSURE I WAS SAFELY PULLED OVER. UNKNOWN AT THIS TIME AS TO WHAT CAUSED THIS MALFUNCTION. THIS CREATED AN UNSAFE CONDITION AS THE CAR LOST POWER WITH NO FOREWARNING. I AM LUCKY THAT IT DID NOT HAPPEN ON THE HIGHWAY ON WHICH I TRAVEL MOST OF THE TIME. I CONTACTED LAND ROVER ROADSIDE ASSISTANCE AND THE CAR WAS PUT ON A FLATBED AND BROUGHT TO THE DEALER.

FIRST THREE DAYS BEFORE 5/14/2019 THE SEATBELTS LIGHTS WERE ON AND OFF, AND ON MAY14/2019 I WAS ON MY WAY TO WORK THE CAR JUST STOP IN THE MIDDLE OF THE ROAD. .. THE BREAK WERE LOCKED.

ON JANUARY 2, 2019, WHILE DRIVING, THE "BRAKE PADS WORN" LIGHT CAME ON IN MY VEHICLE. I WAS ON A CITY STREET, IN MOTION WITHOUT MY BRAKES DEPRESSED, BUT RATHER MY FOOT ON THE GAS DRIVING. I IN TURN CONTACTED LAND ROVER CUSTOMER SERVICE TO SEE IF THIS IS A KNOWN ISSUE AS THIS LIGHT APPEARED WHEN MY VEHICLE HAD 13,680 DRIVEN MILES ON IT. I WAS ADVISED AT THAT TIME TO TAKE THE VEHICLE TO THE DEALERSHIP FOR INSPECTION OF THE BRAKES. I DID AS I WAS TOLD, TOOK THE VEHICLE TO THE DEALERSHIP 1.09.2019--THEIR EARLIEST DATE AVAILABLE. THEY ADVISED MY THAT MY BACK ROTORS WERE RUSTING, THAT THE LEFT BACK BRAKE WAS 2MM AND THE RIGHT WAS 4MM. THEY RECOMMENDED AT THAT TIME TO REPLACE ONLY THE LEFT SIDE. WHEN I QUESTIONED WHY THEY WERE NOT WEARING EQUALLY, THE SERVICE ADVISOR SUGGESTED THAT PERHAPS BECAUSE IT WAS MY FIRST TIME DRIVING AN SUV--WHICH WAS NOT THE CASE AND I TOLD HIM THIS AT THAT TIME. I ALSO ASKED WHY THE ROTORS WERE RUSTING SO QUICKLY, HE STATED THAT PERHAPS IT WAS BECAUSE OF THE AREA OF THE COUNTRY WHERE WE LIVE--I REFUTTED THIS STATING I HAVE OWNED OTHER SUVS BY OTHER MANUFACTURERS ALL WHILE LIVING IN THE SAME AREA AND DID NOT HAVE THIS ISSUE. I DID NOT ACCEPT THEIR QUOTE AND TOOK THE VEHICLE TO BE REPAIRED ELSEWHERE--OF WHICH THEY TOO COULD NOT EXPLAIN WHY THE BRAKES WENT TO QUICKLY ON THE VEHICLE AND COMMENTED TO ME THAT THIS IS ABNORMAL. I CONTACTED LAND ROVER CUSTOMER SERVICE, THEY STATED THEY WOULD INVESTIGATE THE ISSUE--THEY SIMPLY CALLED THE DEALERSHIP AND NOTHING MORE, ADVISING ME THAT THE BRAKES NEED REPAIRED OUT OF POCKET. MY CONCERN IS THAT THIS IS A MANUFACTURER DEFECT WHERE THE ROTORS SHOULD NOT TYPICALLY RUST THIS QUICKLY, THE BRAKE PADS SHOULD NOT BE, AS THE SERVICE ADVISOR STATED BE "CHEWED UP FROM THE RUSTING ROTORS." LAST, THE BRAKES SHOULD NOT BE WEARING UNEVENLY ON THE VEHICLE.

I WAS DRIVING FROM WESTCHESTER COUNTY, NY TO LONG ISLAND VIA I-695 HEADING TOWARD THE THROGS NECK BRIDGE ON 12/12/18. I WAS IN THE LEFT LANE JUST BEFORE THE LAST EXIT BEFORE THE BRIDGE WHEN MY DASHBOARD WENT DARK, THE RED BATTERY LIGHT (BELOW THE SPEEDOMETER) CAME ON, I LOST POWER AND STEERING. LUCKILY A SMALL SHOULDER OPENED UP AND I WAS ABLE TO TUG THE WHEEL LEFT TO GET INTO THE SHOULDER BEFORE MY CAR COMPLETELY ROLLED TO A STOP. I AVOIDED A CRASH BUT IT WAS LUCK. I HAD TO BE TOWED OFF THE HIGHWAY AND BACK TO THE DEALER. CLEARLY THIS WAS NO BATTERY ISSUE (AS DRIVING RECHARGES A BATTER). THE DEALER'S SERVICE CENTER DIAGNOSED IT AS A DISCONNECTED VACUUM LINE. THE REPAIR NOTES INDICATE THAT IT WAS RECONNECTED USING A "ZIP TIE." WHEN I INQUIRED ABOUT WHETHER THAT WAS THE APPROPRIATE FIX, THE DEALER SENT ME LR'S TECHNICAL SERVICE BULLETIN DESCRIBING THE REPAIR FOR A CERTAIN RANGE OF VINS, INCLUDING MINE. THE ZIP TIE IS THE LAST STEP - THE BULLETIN ALSO SAYS THE LOCKING RING NEEDS TO BE DISCARDED AND A NEW ONE INSTALLED. THE DEALER STILL HAS NOT CONFIRMED WITH ME (2 DAYS LATER) THAT THEY DID THIS. IN ANY EVENT, THIS IS MORE THAN A TECHNICAL SERVICE ISSUE; THIS COULD BE A LIFE OR DEATH ISSUE THAT WARRANTS A RECALL FOR AFFECTED VEHICLES.

THERE WERE POOR CONSTRUCTION OF THE B PILLAR AND SPOT WELDS THAT HAVE MADE THE FRAME LESS STABLE. THE ISSUE HAS NOT BEEN ABLE TO BE RESOLVED THROUGH MULTIPLE ATTEMPTS AT REPAIR, AND THE MANUFACTURER HAS KNOWN THIS ISSUE AND NOW DOES NOT WANT TO REPAIR, REPLACE OR REFUND. THIS HAS ALSO CREATED A DISTRACTING ISSUE OF NOISE IN THE DRIVER EAR THAT MAKES IT DISTRCTING TO DRIVE. THIS SAME ISSUE HAS BEEN ISSUED AS A RECALL BY SUBARU FOR A B PILLAR WELDING ISSUE WITH INSUFFICIENT SPOT WELDS WHICH IS THE SAME ISSUE THE LAND ROVER DISCOVERY SPORT HAS HAD AND IS DOCUMENTED IN NUMBEROUS AREAS BOTH INTERNAL TO LAND ROVER AND EXTERNAL SITES AND SOURCES. THIS HAPPENS WHEN THE VEHICLE IS IN MOTION ON AN SURFACE AND IS VERY DISTRACTING AND IS ALSO SEEMINGLY A SAFETY PROBLEM AS REPORTED BY THE NHTSA AS "NOT HAVING THOSE WELDS MEANS THE STRENGTH OF THE STRUCTURE IS REDUCED AND THAT COULD "INCREASE THE RISK OF INJURY IN A CRASH" SUBARU SAID. IN THIS CASE THE PROBLEM COULD NOT BE FIXED, AND IN THE LAND ROVER ISSUE I HAVE THE PROBLEMS COULD NOT BE FIXED OVER 6 REPAIR ATTEMPTS ACROSS 2 DIFFERENT DISCOVERY SPORT VEHICLES, WHERE THE FIRST ONE WAS SWAPPED FOR A SECOND NEW ONE WHICH BOTH EXPERIENCE THE SAME PROBLEM.