2013 LAND ROVER RANGE ROVER Complaints

TL- THE CONTACT OWNS A 2013 LAND ROVER EVOQUE. THE CONTACT STATED THAT THE VEHICLE'S TRANSMISSION WAS SWITCHED TO PARK WITH THE ENGINE TURNED ON BEFORE EXITING THE VEHICLE WITH A PASSENGER IN THE FRONT PASSENGER SEAT. THE CONTACT STATED THAT HE PRESSED A REMOTE BUTTON TO OPEN THE BAY DOOR TO THE BUILDING AND AS THE DOOR BEGAN TO MOVE UP THE VEHICLE SUDDENLY BEGAN TO MOVE FORWARD. THE CONTACT INDICATED THAT THE VEHICLE'S ROOF MADE CONTACT WITH THE BAY DOOR AS IT MOVED INTO THE BUILDING AND CONTINUED MOVING THROUGH THE BUILDING BEFORE CRASHING INTO AN OFFICE WALL. THE CONTACT INDICATED THE VEHICLE WAS TRAVELING APPROXIMATELY 7 MPH. AFTER THE VEHICLE CRASHED INTO THE OFFICE WALL THE CONTACT WAS ABLE TO ENTER THE VEHICLE AND PRESS THE STOP BUTTON WHICH SHUT THE ENGINE OFF. NO INJURIES WERE REPORTED DURING THE INCIDENT. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE DEFECT. THE FAILURE MILEAGE WAS 5000. JFT

THE NEW GENERATION 2013 RANGE ROVER, RELEASED IN DECEMBER 2012, DOES NOT HAVE ADEQUATE WINDSHIELD WASHER SPRAY NOZZLES. THEY ARE UNABLE TO APPLY WASHER FLUID TO CLEAR AN OBSTRUCTED WINDSHIELD AT ANY TRAVELING SPEED. THIS CREATES A DANGEROUS DRIVING CONDITION DURING ANY WINTER DRIVING WHICH WILL LEAD TO ACCIDENTS. LAND ROVER CORPORATE OFFICES ARE UNWILLING / UNABLE TO ADDRESS THIS DESIGN FLAW IN ANY MANNER. THEY WOULD ONLY "REFER THIS DESIGN COMPLAINT" TO THEIR CORPORATE DESIGN ENGINEERING IN SOLIHULL, ENGLAND.

THE WASHER FLUID SPRAY NOZZLES DOES NOT PROVIDE SUITABLE SPRAY ONTO THE WINDSHIELD OTHER THAN IN PARK. INADEQUATE DESIGN, FLOW, SPRAY PATTERN IS CAUSING A SAFETY VISIBILITY ISSUE. I HAVE ATTEMPTED TO ADDRESS THE ISSUE WITH LANDROVER USA CUSTOMER SERVICE HOWEVER THEY WILL NOT FIX THE CONCERN. THEY HAVE LABELED THE ISSUE AS A "DESIGN CONCERN" NOT A SAFETY ISSUE AND "NOTIFIED" ENGINEERING IN ENGLAND FOR THEIR "POSSIBLE" REVIEW. TO CLEAR THE WINDSHIELD IN WINTER DRIVING, I MUST PULL OVER EVERY 10 - 15 MILES TO SPRAY WINDOW. THIS IS A BRAND NEW VEHICLE DESIGN FOR LAND ROVER AND AN OBVIOUS SAFETY ISSUE. I WOULD LIKE TO FILE A FORMAL SAFETY COMPLAINT WITH NHTSA.. THANK YOU FOR YOUR CONSIDERATION. I CAN FORWARD VIDEO AND PICTURES OF THE ISSUE IF DESIRED. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR