2015 LAND ROVER RANGE ROVER Complaints

TAKATA RECALL, ON THURSDAY , 7-7-16 I TOOK MY VEHICLE IN FOR ITS 40,000 MILE CHECK UP/OIL CHANGE/UPDATE. LAND ROVE/ NIELLO IN ROCKLIN, CA KEPT MY CAR DUE TO ADDITIONAL NEEDS SUCH AS ECO STOP MALFUNCTION. WHEN RETURNING THE RENTAL ON WEDNESDAY THE 13TH THE SERVICE MANAGER [XXX] HAD ME PAY AND SIGN MY 5 PAGE RECEIPT/ INSPECTION. AT THIS TIME [XXX] MENTIONED THAT THE BRAKES WERE GETTING LOW AND NEEDED TO BE CHANGED FOR NEW BRAKES OR THE CALIBERS/ROTORS COULD DAMAGE, WHICH IS NOT COVERED BY WARRANTY. THE DEALERSHIP HAD 3 WHOLE BUSINESS DAYS TO INFORM ME ABOUT BRAKE PADS BEING LOW BUT FAILED TO DO SO IN A TIMELY MANNER. THEN WHEN CHECKING OUT THEY TOLD ME I COULD HAVE THE BRAKES REPLACED IN MY HOMETOWN PROVIDING ME THE PARTS NUMBER. THE VERY NEXT MORNING I WAS DRIVING IN MOTION ESTIMATING 15 MPH. ON A 25 MPH STREET I LIVE ON, DEGARMO AND ESPLANADE. I TRIED TO PRESS THE BRAKES BUT NOTHING HAPPENED THE BRAKE WENT TO THE FLOOR. IMMEDIATELY I HAD LES SCHUAB TIRES MEASURE THE BRAKE/ROTORS/CALIBERS. THE TIRE CENTERS MEASUREMENTS DIFFERED THE SERVICE DEPARTMENT AT ROCKLIN. MANAGER FROM LES SHCUAB TOLD ME THESE PARTS HAPPEN OVER TIME NOT RESULTING FROM A SUDDEN CRASH. I COPIED THE MEASUREMENTS AND ASKED LAND ROVER ROCKLIN AND THE CUSTOMER SERVICE DEPARTMENT OF NORTH AMERICA TO SEE THE DIFFERENCE IN MEASUREMENTS SINCE IT CAUSED MY CRASH AND I PAID OUT OF WARRANTY FOR EVERYTHING WHICH SHOULD HAVE BEEN COVERED. THEY TURNED DOWN THE OFFER TO REVIEW MY PAPERWORK. SINCE THE CRASH THE SAFETY RECALL P091: OR (NHTSA) 16V- SINCE THE CRASH THE SAFETY RECALL P091(NHTSA16V-614 HAS CAME OUT AND THE DEALERSHIP FINALLY HAS CLAIMED TO DO UPDATES & FIX THE ISSUE I HAD TO GET AAA TO TOW ME DOWN AFTER THE ISSUE WORSENED ON VEHICLE. THEY HAVE BEEN IN MY OPINION NEGLIGENT, UNETHICAL, UN-PROFESSIONAL. BY REPORTING THIS I HOPE TO PREVENT THIS FROM HAPPENING IN A WORSE CIRCUMSTANCE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2015 LAND ROVER RANGE ROVER. WHILE MAKING A TURN AT APPROXIMATELY 15 MPH, THE REAR PASSENGER DOOR UNLATCHED INDEPENDENTLY. THE CONTACT'S NINE MONTH OLD CHILD WAS SEATED IN THE REAR OF THE VEHICLE CLOSEST TO THE DOOR. ANOTHER PASSENGER WAS SEATED ON THE REAR DRIVER'S SIDE AND QUICKLY REACHED OVER THE CHILD'S CAR SEAT TO KEEP THE CHILD FROM FALLING FROM THE MOVING VEHICLE. AS A RESULT, THE PASSENGER SUSTAINED FRACTURED RIBS. MEDICAL ATTENTION WAS REQUIRED. THE CONTACT MENTIONED THAT THE DOOR WAS TIGHTLY SECURED PRIOR TO THE RELEASE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SOFTWARE WAS UPDATED AND LOCK WAS REPLACED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V385000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE PRODUCTION DATE WAS MARCH 14, 2015; HOWEVER, THE AFFECTED VEHICLE'S MANUFACTURED DATE ONLY EXTENDED TO MARCH 9, 2015. ON A SEPARATE OCCASION, THE INSTRUMENT PANEL LIGHTING DIMMED WHILE DRIVING AT NIGHT. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 7,000.

I WOULD LIKE TO KNOW HOW MANY PEOPLE HAVE EXPERIENCED A STRESS CRACK IN THEIR LAND ROVER'S WINDSHIELD. WE HAVE HAD TWO LAND ROVER SPORTS, 2013 AND 2015, AND BOTH HAVE HAD STRESS FRACTURES FROM THE TOP OF THE WINDSHIELD THAT RESULTED IN HUGE CRACKS FROM TOP TO BOTTOM AND SIDE TO SIDE IN THE COURSE OF ONE DAY THAT ARE EXTREMELY UNSAFE. THE PEOPLE AT OUR LAND ROVER DEALERSHIP HAD A REP FROM A-1AUTO GLASS IN FORT WORTH, TEXAS LOOK AT IT WHILE HE WAS THERE. HE SAID THAT THERE WAS A BREAK AT THE TOP AND SURMISED THAT IT WAS FROM A ROCK. HOWEVER, THE CAR WASN'T DRIVEN AND HAD BEEN PARKED IN OUR HOUSE MILES AND MILES FROM ANY ROAD TRAFFIC. THOUGH I UNDERSTAND THAT CRACKS CAN OCCUR OVER TIME, WE HAVE A COMPARISON--FORTUNATELY OR UNFORTUNATELY-- OF AN ACTUAL ROCK CHIP RIGHT ON THE WINDSHIELD AND THE RESULT IS WHAT YOU WOULD EXPECT, A CENTRAL STRIKE WITH RADIATING LINES AND A DISCERNIBLE POINT OF IMPACT. HAVING THE SAME STRESS FRACTURE AT THE EXACT SAME PLACE ON NOT ONE, BUT TWO LAND ROVERS IS REALLY BEYOND COINCIDENCE. FORGET THAT THESE WINDSHIELDS COST $1400 TO REPLACE. THE FACT THAT A STRIKE THAT WAS APPARENTLY SO TINY THAT A PICTURE HAD TO BE TAKEN AND ENLARGED TO FIND THE POINT OF IMPACT WOULD CREATE IN LESS THAN 24 HOURS A COMPLETE BISECTION OF THE WINDSHIELD FROM SIDE TO SIDE IS UNCANNY. NOT ON ONE CAR. BUT ON TWO CARS OF THE SAME MODEL LEADS ME TO BELIEVE THAT THERE IS A MANUFACTURERS DEFECT ON THESE WINDSHIELDS THAT RENDERS THEM VERY UNSAFE. WE ARE HAVING IT LOOKED AT INDEPENDENTLY AND WILL UPLOAD PICTURES AND VIDEO FROM THOSE INTERVIEWS HERE.

MY CAR HAS BEEN IN 4 TIMES WITH THE SAME ISSUE, THE VEHICLE WILL RANDOMLY SHUT ITSELF OFF, I.E. THE CAR SHUTS OFF, THE TRANSMISSION MOVES TO PARK. IT IS NOT ECOSTART OR FROM MY UNBUCKLING THE SEATBELT. THIS HAPPENS WHEN I AM TURNING INTO PARKING SPACES AND IMMEDIATELY AFTER THE VEHICLE STOPS, OCCURRENCE IS 20+ TIMES NOW. THE FAULT WILL NOT SAVE IN THE COMPUTER AND LAND ROVERS ENGINEERS HAVE ADMITTED ITS PROBABLY A SOFTWARE GLITCH BUT CANNOT FIX IF IT DOESN'T SHOW IN COMPUTER. I HAVE ATTEMPTED BUYBACK PROCESS WITH LAND ROVER WITH THEM ADMITTING MY CAR HAS "INHERENT DEFECTS" THEY WILL NOT BUY THE VEHICLE BACK, ARE UNABLE TO FIX THIS AND OTHER ISSUES WITH THE VEHICLE. LAND ROVER CLAIMS THE ISSUE DOES NOT AFFECT DRIVEABILITY.

WHEN FUELING THE VEHICLE, THE FUEL HANDLE CONSTANTLY STOPS DUE TO A VEHICLE DESIGN DEFECT. IT CAN SOMETIMES TAKE TEN TO FIFTEEN ATTEMPTS TO COMPLETE THE FUELING OF THE VEHICLE. THE PROBLEM IS THAT YOU CAN NEVER KNOW WHEN THE FUEL TANK IS FULL SO THAT WHILE FUELING THE VEHICLE THE TANK CAN OVER FILL AND OVER FLOW CAUSING THE EXCESS FUEL TO GET ALLOVER YOUR HAND, THE SIDE OF THE CAR AND THE GROUND. THIS CAN RUIN THE FINISH OF THE VEHICLE BUT EVEN MORE IMPORTANTLY; THERE IS A DANGER THAT A SPARK OF ANY KIND CAN IGNITE THE EXCESS FUEL AND CAUSE AN EXPLOSION. I HAD REPORTED THIS TO THE DEALER SOON AFTER I PURCHASED THE VEHICLE IN LATE 2014, THEY KNOW ABOUT THE PROBLEM BUT HAD NO SOLUTION. I HAVE GROWN TIRED AND AFRAID OF THIS SO I REPORTED IT TODAY DIRECTLY TO RANGE ROVER CUSTOMER SERVICE (BRIDGETTE) AND SHE SAID THAT THEY ALSO KNEW ABOUT THE PROBLEM AND ARE STILL WORKING ON IT OVER A YEAR LATER. THERE IS NO CURRENT FIX AND I BELIEVE THAT THE NHTSA SHOULD LOOK INTO IT BEFORE THERE IS A FATAL ACCIDENT.

REOCCURRING RUST IN TAILGATE WHICH DEALER HAS ONLY BUFFED AND IT REOCCURS WORSE THAN BEFORE. REFUSAL TO ADMIT IT IS A BUILD QUALITY DEFECT. I WAS TOLD I DON'T WASH ENOUGH, WAS RAIL RUST, YET ONLY APPEARS ON ONE PLACE THE TAILGATE WHICH IS A COMPOSITE MATERIAL.

IN STOP AND GO TRAFFIC FOR APPROXIMATELY 20 MINUTES THE RANGE ROVER'S ECO MODE WAS ENGAGING PROPERLY AND SHUTTING DOWN THE ENGINE. IT HAD BEEN RESTARTING PROPERLY HOWEVER IN ONE INSTANCE THE VEHICLE DID NOT RESTART AND THE 'D' INDICATOR FLASHED. THIS LEFT THE VEHICLE DISABLED IN THE MIDDLE LANE OF TRAFFIC. RESTARTING THE ENGINE SOLVED THE PROBLEM HOWEVER THIS COULD HAVE BEEN DANGEROUS IF I HAD BEEN UNABLE TO REENGAGE 'DRIVE.'

WITHIN THE FIRST WEEKS OF OWNERSHIP FAILED TO REENGAGE THE TRANSMISSION AFTER THE ECO FEATURE TURNED OFF THE ENGINE. ECO FEATURE TURNS THE CAR OFF WHEN THE CAR IS STOPPED IN TRAFFIC OR A STOP SIGNAL TO SAVE FUEL ETC. WHEN THIS OCCURS THE CAR WILL NOT RESPOND TO GAS PEDAL BEING PUSHED AND THE CAR DOES NOT GO. THE CAR HAS TO BE TURNED OFF AND RESTARTED TO GET THE TRANSMISSION TO ENGAGE. THIS TAKES SEVERAL SECONDS TO DO AND CREATES A VERY DANGEROUS SITUATION.I HAVE CONTACTED THE SALESMAN AT THE DEALERSHIP AND HE SAID HE HAS HEARD THIS HAPPEN TO OTHERS BUT THEY DO NOT HAVE A FIX YET.

WHILE DRIVING ON A 4 LANE ROAD AT APPROXIMATELY 40-45MPH, MY VEHICLE (5 MONTHS OLD, 6,200 MILES) SUDDENLY LOST POWER AND RAPIDLY DECELERATED AND WOULD NOT ACCELERATE. A LARGE WARNING SIGNAL DISPLAYED ON THE DASHBOARD INDICATING "WARNING GEARBOX FAILURE". LUCKILY TRAFFIC WAS LIGHT AT THE TIME AND I WAS ABLE TO MANEUVER TO THE SHOULDER OF THE ROAD WITHOUT INCIDENT. IT APPEARED THE TRANSMISSION FROZE AND THE VEHICLE WAS TOWED. LAND ROVER HAS NOT BEEN ABLE TO DETERMINE THE PROBLEM. IF I WOULD HAVE BEEN IN AN AREA WITH HEAVIER TRAFFIC, OR ON AN INTERSTATE I HAVE NO DOUBT THAT A MAJOR CRASH WOULD HAVE OCCURRED. IN RESEARCHING THE 2015 EVOQUE IT APPEARS LAND ROVER HAS BEEN EXPERIENCING SIGNIFICANT ISSUES WITH THE 9 SPEED TRANSMISSION IN THIS VEHICLE BASED ON WEB SEARCH RESULTS. IT APPEARS THIS TRANSMISSION HAS BEEN RECALLED IN SEVERAL COUNTRIES, SPECIFICALLY CHINA. I BELIEVE THAT IN THE INTEREST OF PUBLIC SAFETY A REVIEW OF THIS VEHICLE MODEL'S PERFORMANCE HISTORY NEEDS EXTENSIVE REVIEW.

MY RANGE ROVER EVOQUE COMES WITH A CLIMATE PACKAGE THAT INCLUDES HEATED SEATS, HEATED STEERING WHEEL AND HEATED WINDSHIELD, THE PROBLEM FOR THE VISIBILITY ITS 100% THE GRIDS THAT THE FRONT WINDSHIELD HAS, DURING NIGHT TIME THE BACK LIGHTS FROM OTHER CARS IN FRONT LOOKS LIKE A STAR MAKING YOU FEEL THAT THERE IS MORE THAN 1 CAR IN FRONT OF YOU, BUT THE REAL SAFETY PROBLEM THAT WE EXPERIENCE YESTERDAY ITS THAT A STOPLIGHT THERE WAS A GREEN ARROW LIGHT ON AND ON THE RIGHT TWO RED LIGHTS, BUT BECAUSE THE GRIDS ON THE WINDSHIELD CREATES THE SENSATION THAT IN MY LANE THE GREEN LIGHT WAS ON, (YOU COULDN'T SEE THE ARROW, JUST A GREEN MARK), AND THE REALITY IT WAS THE GREEN ARROW, SO IF MY WIFE DON'T WARNING ME ABOUT A TRAILER COMING FROM MY RIGHT SIDE MAYBE WE WOULD NO BE LIVING TO WRITE THIS COMPLAINT... SINCE I PURCHASE THE VEHICLE I CONTACT THE DEALERSHIP TO TELL THEM ABOUT THIS AND THEY PRACTICALLY IGNORE ME BECAUSE THEY SAY THAT NOBODY COMPLAINT BEFORE ABOUT THIS... I MADE A RESEARCH ONLINE PUTTING THIS PHRASE: "RANGE ROVER EVOQUE WINDSHIELD PROBLEMS VISIBILITY" AND I GET 19,400 RESULTS, ACTUALLY THERE IS MANY FORUMS TALKING ABOUT THIS... I TRULY BELIEVE THAT THE NHTSA NEEDS TO RESEARCH ABOUT THIS MORE EXTENSIVE NOW I AM WORRY TO DRIVE THE CAR DURING NIGHT TIME!!!