2013 LAND ROVER RANGE ROVER Complaints

TL* THE CONTACT OWNS A 2013 RANGE ROVER EVOQUE. WHILE DRIVING 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. AS A RESULT, THE CONTACT CRASHED INTO THE REAR OF ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. TWO MONTHS PRIOR TO THE CRASH, THE BRAKES FAILED TO RESPOND. THE CONTACT PULLED OVER AND NOTICED FLUID COMING FROM THE FRONT DRIVER SIDE WHEEL. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE FLUID HOSE WAS DAMAGED AND NEEDED REPLACEMENT. THE REPAIRS WERE COMPLETED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 52,600.

THE DRIVER AND PASSENGER SIDE MIRRORS DO NOT UNFOLD IF YOU FOLLOW THESE STEPS. I HAVE TESTED THIS ON MY 2013 EVOQUE AND A RENTAL 2014 Y YOU WILL NEED TWO PEOPLE TO REPRODUCE THIS. 1) HAVE PASSENGER HOLD THE KEY AND UNLOCK THE VEHICLE FROM A DISTANCE 2) DRIVER GETS IN, AND TRIES STARTING VEHICLE WITH THE PASSENGER IN THE CAR BUT THE KEY MUST NOT BE DETECTED (I.E.: DRIVER PUSHES START BUTTON WHILE PASSENGER IS JUST GETTING IN THE CAR, SUBSEQUENT ATTEMPTS SHOULD RESULT IN "KEY NOT DETECTED" EVEN IF THE DRIVER NOW HOLDS THE KEY IN THEIR HAND.) 3) WHILE SITTING IN THE CAR, LOCK THE CAR USING THE KEYFOB. 4) CAR SHOULD NOW START WHEN YOU PUSH THE START BUTTON. TAKE NOTE AT HOW THE DRIVER AND PASSENGER SIDE MIRRORS WILL NOT UNFOLD EVEN WHEN THE CAR IS ABLE TO BE DRIVEN DOWN THE ROAD. THIS HAPPENED TO ME DURING THE NIGHT WITH MY BLACK VEHICLE AND I COULD NOT TELL THAT THE MIRRORS WERE NOT UNFOLDED AND IT APPEARS TO THE DRIVER THAT THEY ARE JUST FINE WHEN THEY TRULY ARE JUST PROVIDING A REFLECTION OF THE CAR, SO I WAS NOT ABLE TO SEE ANY TRAFFIC USING THOSE MIRRORS. THE SIMPLE FIX IS TO GET OUT OF THE CAR, LOCK IT, UNLOCK IT, GET IN AND START IT AND THE MIRRORS WILL COME OUT. I HAVE BEEN ABLE TO EASILY REPRODUCE THIS, SHOULD YOU HAVE ANY QUESTIONS ON REPRODUCING IT PLEASE LET ME KNOW. -REGARDS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2013 RANGE ROVER EVOQUE. TWELVE MONTHS AFTER HAVING THE REAR DRIVER SIDE SEAT BELT LATCH REPLACED, REGULAR VEHICLE MAINTENANCE SHOWED THAT THE SEAT BELT LATCH WAS NOT RE-ATTACHED. THE BOLT WAS RESTING UNDERNEATH THE SEAT, WHICH LEFT THE PASSENGERS IN THE REAR WITH OUT SEAT BELTS. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE SEAT BELT LATCH WAS RE-ATTACHED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,198.

THIS MATTER IS BEING REPORTED AS A POTENTIAL HIGHWAY HAZARD REGARDING A "TOW HITCH" PART # KNB 500023,PART # WAS REPLACED THREE TIMES BY LAND ROVER. THEY HAVE DEFECTIVE "TRIGGER" OR LIKE A "DOOR STRICKER" PINS THAT THE TIPS BREAK OFF, WHEN USED ACCORDING TO THE OWNERS MANUALS, TO INSERT TOW HITCH AND FIRMLY PUSH UP TO LOCK TOW HITCH RECEIVER IN PLACE IN CROSS MEMBER SUB BUMPER. IF NOT PROPERLY INSTALLED DUE TO PIN BREAKING TIP OFF, THE TOW HITCH RECEIVER DOES NOT COMPLETELY LOCKUP AND CAN FALL OFF WHEN THE CLASS III TOW BAR/BALL/TRAILERED VEHICLE IS BEING TOWED ON PUBLIC ROADWAYS.. LAND ROVER, UK HAS ISSUED A RECALL IN ENGLAND, BUT NO RECALL HAS BEEN MADE IN USA.. DUE TO FAILURE TO COMPLETE LOCK UP AS INDICATED IN OWNER MANUAL, VEHICLE CANNOT PERFORM AS AN ADVERTIZED TOW VEHICLE CAPABLE OF TOWING TRAILERS UP TO 7700# WITH A TONGUE WEIGHT OF #550. EBAY HAS MANY USED PARTS LISTED AS KNB500023, KNB500080, LR 019990, WHICH HAS NOW A SHORTER SHAFT, WITH 15" GROUND CLEARANCE. LR SELL THE 4 PARTS (2005-2013) UP TO 2013, SINCE THEY COMPLETELY REDESIGNED THE RECEIVER TO A MORE CONVENTIONAL SYSTEM IN 2014 ON THE RANGE ROVER SPORT, NOT THE TWO PIECE OLDER SYSTEM USED FROM 2005-2013 ON RANGE ROVER SPORTS, LR 3 AND LR4. WE HAVE CONTACTED OVER THE LAST TWO WEEKS JAGUAR LAND ROVER, IN NJ TO NO AVAILE, THEY REFUSE TO PUT ANYTHING IN WRITTING. TOMORROW I AM BRING THE DEFECTIVE TOW HITCH IN UNDER AN EXTENDED WARRANTEE/PROTECTION PLAN FOR REPLACEMENT. WE ASK JLR IF THE PARTS, WHICH HAVE SEPERATE SERIAL NUMBERS, WERE RECALLED AND THEY HAVE NO RECORDS. THE PART IS FABRICATED IN INDIA, AND EXPORTED TO UK, THEN TO USA. PLEASE INVESTIGATE THIS MATTER.. THIS PART FAILED WHILE STATIONARY, SINCE IT FAILED TO PROPERLY ENGAGE THE LOCKING SYSTEM (GREEN LR/ORANGE KEY IS REMOVED WHEN LOCKED PROPERLY)

ENGINE MISFIRES CAUSING CAR TO LOSE POWER AND GO INTO 'RESTRICTED MODE'. THIS IS VERY DANGEROUS. IT HAPPENED AT HIGH SPEED, MAKING IT VERY UNSAFE TO PULL OVER TO THE SIDE OF THE HIGHWAY - ALMOST CAUSING A MULTIPLE VEHICLE ACCIDENT. TAKEN TO DEALER 3 TIMES AND THEY HAVE NOT RESOLVED THE ISSUE. INFORMED LANDROVER USA ABOUT MY CONCERNS AND THEY HAVE NOT BEEN HELPFUL - SAYING TAKE THE VEHICLE BACK TO THE DEALER AND PAY AN ADDITIONAL $380 FOR DIAGNOSTICS AFTER ALREADY PAYING THEM $200 AS THE CAR IS NO LONGER UNDER WARRANTY. VEHICLE HAS $59,250 MILES. OTHER EVOQUE OWNERS ALSO EXPERIENCE SIMILAR PROBLEMS.

LAND ROVER PART # KNB 500023, LISTED AS KNB 500080 IN THE RANGE ROVER KIT ACCESSORY BOOKLET IS FOR A TOW HITCH, THAT HAS A HIGH FAILURE RATE. FILED CASE WITH LAND ROVER AND THEY REFUSE TO CORRECT PART UNDER THEIR LAND ROVER PROTECTION PLAN IN FORCE. THE UNIQUE PART MALE END IS INSERTED INTO A FEMALE INTEGRATED PART OF THE CHASSI AND TOGETHER FORMS A 2" X 2" CLASS III CAPABLE OF TOWNING 77016 # WITH A TONGUE WEIGHT OF 550# AS IMPRINTED OR FORGED ON THE LAND ROVER PART. THERE ARE CASES ON RECORD IN OTHER COUNTRIES THAT THERE IS A HIGH DEGREE OF FAILURE RATE WHEN THE VEHICLE IS TOWING TRAILERS ACCORDING TO THE MANUFACTURE SPECIFICATION. SO REPORT THAT THE LOCKING SYSTEM , DOES NOT LATCH FULL AND REPORTS OF THESE 5# PART WILL FALL OFF WHILE THE VEHICLE IS IN MOTION. I HAVE HAD TWO FAILURE ON TOWING AND CONSIDER THIS A HIGHWAY SAFETY ISSUE SUBJECT TO IMMEDIATE RECALL.

TRADED IN 2013 FORD EXPLORER 2WD FOR 39K MILES RANGE ROVER SPORT FROM A MASERATI DEALER IN DAYTONA BEACH. THE SALESMAN PROMISED A INSPECTION REPORT AND WE TOOK FOR A TEST DRIVE ALONG I 95 SOUTHBOUND. I COMMENTED ON BRAKING AND MILD SHAKING OF STEERUNG WHEEL (JUDDERING). UPON RETURNING TO DEALER PARKING LOT, INSPECTED BRAKE PADS AND ROTOS VISABLY AND APPEAR TO BE AN ISSUE. I TRIED TO GET LAND ROVER DEALERS TO CHECK VEHICLE AND CALLED TWO FROM MASERATI DEALER, BUT HAD TO WAIT A WEEK TO GET IN. SO I TOOK THE RRS AND SIGNED A "WE OWE YOU" FORM. NEXT DAY THERE GM AND SERVICE DEBT COULDNT HELP WITH BRAKES, SO I TRIED TO RETURN RRS, TO NO AVAIL. FINALLY TOOK TO LR OF ORLANDO AND FOUND WARPED ROTORS WERE THE ISSUE. CONTACTED MASERATI DEALER, NO HELP, HE WOULD NOT GIVE ME A COPY OF THW "WE OWE YOU" DEALER FORM. SENT COMPLAINT TO FL DMV COMPLAINT. NO HELP. TOOK RRS AFTER1100 MILES TO 2ND JLR DEALER IN NY, SAME ISSUE, WARPED ROTORS. MOST NOTICABLE WHEN APPLYIN BRALES OVER 65 MPH. JUDDING- SHIMMY. MASERATI DEALER PROVIDED A COPY OF AN RO A MONTH BEFORE SALE, SHOWING FRONT AND REAR ROTORS WERE MACHINED AND NEW PADS INSTALLED. OWNER DYE STATED THREE DAYS AFTER SALE, WHEN I SPOKE TO HIM ON BRAKES, HE SAID, THE NEW PADS WOULD WEAR IN. NOW 2 LR DEALERS WANT ANYWHERE FRON $700 TO $1300 TO REPLACE ROTORS. MASERATI DEALER REFUSES TO PAY UNDER 60DAY/3000 MILES LIMITED WRITTEN WARANTEE, AND TLOD ME IT WAS MY RIGHT TO GET AN ATTORNEY. THE WARP BRAKES CAN CAUSED AN ACCIDENT ON I 95 FL-NY IF THEY LOCK UP CALIBERS. HAD I4X4 FORD BRONCO ON A FRIDAY NITE. NO FUN, BUT SAFELY STOP AND GOT REPACED CALIBER/PADS/ROTOR. DOES ANYONE ELSE HAVE PROBLEMS WITH MASERATI DEALERS, CALLED MASERATI CUSTOMER CARE NO HELP!

VEHICLE WAS REVERSED OUT OF GARAGE AND VEHICLE WAS STOPPED WHEN EXITING THE VEHICLE. I PROCEEDED TO GO IN MY GARAGE AND TAKE GARBAGE OUT WHEN AFTER ABOUT 10 SECONDS VEHICLE WAS IN DRIVE HEADING TOWARDS ME CRUSHING ME AGAINST THE WALL PINNING ME UNTIL SOMEONE HEARD TO COME FREE THE VEHICLE. I WENT BY AMBULANCE TO HOSPITAL AND INCURRED OVER 22K IN MEDICAL BILLS.

AUG 3, 2015 CAR DIAL SHIFTER PUT IN PARK, STOPPED ON MY 10% GRADE DRIVEWAY. CAR WAS ON! LEFT TO CHECK MAIL BOX WITH DOOR OPEN, NOTICED CAR WAS MOVING VERY SLOW. WENT BACK TO CAR TRIED TO REACH BRAKE, LEG WAS CAUGHT IN CAR AND SPEED PICKED UP EVIDENTLY IN REVERSE, FELL ON BACK, CAR DOOR ROLLED OVER ME WITH LEGS OVER HEAD. SNAPPED 5 HAMSTRING TENDONS, 2 AVULSION FRACTURES. I HAD REPORTED ON THIS SITE. NEVER HEARD BACK. NOW JEEP HAS A RECALL ON THE SAME TYPE OF COMPUTERIZED GEAR SHIFTER. ON CONSUMER AFFAIRS THERE IS ANOTHER RANGEROVER EVOQUE REPORTED GOING INTO REVERSE (BEFORE MINE DID)WHEN IN PARK WITH RUNNING AND DOOR OPEN. DRIVER WENT BACK TO GET CAR AND IT WAS UP STREET IN REVERSE AGAINST MAILBOX.

BOUGHT PRE OWNER RANGE ROVER SPORT FROM A MASERATI OF DAYTONA (BEACH, FL) ON 5/6/16 , ON TEST DRIVE WITH SALES PERSON NOTED POOR BRAKES AND SHIMMY AT 65MPH. REQUESTING TECH INSPECTION REPORT AND NOTED ON"WE OWE YOU" DEALER FORM BRAKE ISSUE. ON 5/7 BROUGHT RRS BACK TO DEALER AND COMPLAINED. GM SAID CANT HELP! ON 5/9/16 MEET WITH SERVICE PERSON ROBERT. HE FURNISHED RO # DOCS373198 DATED 5/6 SHOWING PRE SALE INSPECTION AND 7 JOBS PERFORMED. OIL TO LR SPECS. OK; HOWEVER, 4 WHEEL ALIGHNMENT NOT TO LR SPECS; NEW FRONT AND REEAR PADS AND NOTATION" ROTORS MACHINED. LR DOESNT PERMIT MACHINING OF ROTORS, MUST BE REPLACED. ON 5/1816 INSPECTED BY LAND ROVER OF ORLANDO , FL; BRAKES FAILED DUE TO WARPING AND HAD TO HAVE 4 ROTORS REPLACED. $1315 COST NOT UNDER LR 4 YEARS WARRANTEE; BUT MASERATI OF DAYTON GAVE 60DAY/3000 MILES AND ONLY 300 MILES DRIVEN TO FL LR. . ON 5/7/16 SEND REPAIR FACILITY CERTIFIED MAIL COMPLAINING ON BRAKES; ON 5/25/16 DROVE CAR TO NY LR OF HUNTINGTON, DUE TO WIFE HAVING APPOINTMENT IN CANCER HIOSPITAL IN NYC. 5/25/16 2ND LR DEALER REINSPECTED RRS AND ALSO FOUND ROTORS WARPED. CONTATED JLR AND FINALLY GOT LR SPECS ON MAXIMUM RUN OUT (TEST FOR WARPED ROTORS) LR SPEC .002-005 MAXIMIUN. ACTUAL ON 5/18/16 MEASURED AT .006. WARPED ROTOR CASED IRRATIC BRAKING AND SHIMMOING/ JUDDER AT 65MPH BRAKING AND WITH NEW PADS NOT BRAKING PROPERLY AND FOR SAFETY, FADE OCCURRING. FILED COMPLAINT WITH FLORIDA (STATE OF SALE) REPAIR FACILITY ENFOREMENT AND MEDIATION CENTER CASE # 1605-197576 AGAINST DAYTONA DODGE FL REG # MV-01534 REPAIR FACILITY AND SEND COPIES OF ALL ORIGINAL RO BY SELLER DEALER AND TWO LR DEALERS. CAR NOT USABLE IN NY, DUE TO VIBRATION AND UNSAFE BRAKING. SENT CERTIFIED MAIL , GM LETTER ASKING REPAIR FACILITY TO PAY UNDER 60 DAY/3000 WARRANTEE TO LR OF HUNGTON, NY FOR REPAIRS EXCEEDING $1700 OR SO. FLORIDA CASE MANAGER HAS 30 DAYS.