2024 LEXUS NX Complaints

Driving on the local road, no cars on the road, no underpass and the sunroof exploded. All windows was closed and sunroof was closed.

The Drivers side door (light at the bottom of the door) sparked and then the door went up in flames. At that point the electricity in the car ceased to work. The car is available for inspection at the dealership where we had it towed. If the door was closed and there was someone in the car when it happened then they would have gotten burned or worse. Our insurance company is investigating and Lexus has been taking their time and helpful in the matter. Fire Department checked out the car at the time and said the wires in the door were very hot after putting out the fire. There were no symptoms or warnings prior to this happening.

I was in a car accident on the freeway . I had just got onto the freeway so I couldn’t have been going that fast . The brakes on this Lexus Nx [XXX] to say the least . Also the collision sensor and warning also are useless. The warning light and sound didn’t go off until I was basically rear ending the other vehicle . I had a different , 10 year old car . A 2014 that would start to pump air and brake itself even when the car sensor believed it was close to a car and I wasn’t braking . This 2024 Lexus didn’t brake nor warn me in time . When I did notice the car in front of me had come to a complete stop I immediately hit the brakes but the car was still sliding forward ! This sliding motion happened once before when I made a u- turn and had to stop because of the line going into a shopping center . Luckily that time I had more space and lower speed and more time to react. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2024 Lexus NX350H. The contact stated while driving at an undisclosed speed and parking the vehicle in the residential garage, the vehicle independently accelerated. The contact stated that the vehicle crashed into the wall, and the beam was damaged. In addition, the dryer and the door were damaged. The contact stated that the failure had previously occurred. The vehicle was towed to the Lexus body shop on January 26, 2024. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 2,800.

This vehicle has the standard headlights. No headlight cleaners included. Live in Colorado. When it snows, the front end of the car attracts snow to the point all the safety features shut down and the headlights pack up with snow so bad you cannot drive the car at night. You can’t see the road and other drivers flash their headlights to tell you the lights are not on, even though they are. Only solution is to pull over in the storm and brush the snow off the headlights. That last about 5 miles. This is a severe safety issue in which Lexus should be recalled to add headlight washers as part of the standard headlights.

The latch to the fuel door does not unlatch/open. I could not access the fuel cap to refuel despite multiple attempts at unlatching. When i called Lexus support they advised me to pry the door open “using my fingernails” while someone else pressed the button to unlatch the fuel door. After multiple attempts I was able to open the fuel door. I was at risk of running out of fuel and be stranded on the highway. the dealer is in the process of ordering a replacement part. This is a brand new 2024 make/model and it is a serious fault that needs to be remedied

The Lexus is equipped with a large screen which displays GPS and other Apps. The car has been programmed with a pop up advertisement which states "Experience Drive Connect" that is an additional paid subscription which I do not want. I can reach over and touch an icon that removes the pop up which only pops up again a short time later. According to Stevinson Lexus and Lexus for help site there is nothing they can do to remove the pop up. Here is the safety issue: My attention to driving has been comprised by having to look at the screen to remove the pop up which only pops up a short time later. This unnecessary advertisement is simply not wanted.

When I bought it only came with one key fob according to Lexus all the NX models come with 1 key fob due to the chip shortage we will get another fob within six months. They have an app to use your cell phone to start - stop the vehicle that does not work properly. My wife and I are [XXX] and use our cell phones very little. My brother lives where they have no cell service, what are we supposed to do if my wife is two hours away with the vehicle and her cell phone dies? This is very poor service from Lexus. If the government would make them stop importing the NX vehicles until they have the chip issue worked out it would be a big step in the right direction. What happens when someone is stranded somewhere and can't unlock or start their vehicle because they have no key fob? They do not tell you anything about the key fob until after you pay for the vehicle. How many thousands of customers are they doing this to? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is a brand new car and I was driving on the highway on a Sunday weekend on 9/24/23 while it was raining outside. All of sudden I started hearing noise from outside as if my windows were open. Then yellow triangle showed up on my head up display and on dash screen, it asked me to shift to parking mode. Minutes later dash screen shows my driving-side door was opened. There was no shoulder to park at the time while I was driving on the highway, so i stopped on the right hand side of the highway, shifted to parking mode, open the door and closed, and the warning sound and signal finally went away. I think it was the rain drop that has activated the Electronic door lock release on a rainy day, during this time, i heard wind noise, wind coming into the car, and warning alarm from car safety system.

The contact owns a 2024 Lexus NX Hybrid. The contact stated that the driver's side headrest was inoperable. The contact stated that she attempted to adjust the headrest however, the headrest failed to respond. The head rest had pushed the driver forward causing neck pain. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 50. The VIN was unavailable.