LEXUS Complaints

My daughter was involved in a rollover accident 10/24/2023 resulting in a front passenger injury. The passenger's right hand was crushed during the accident requiring a lengthy hospitalization and numerous hand surgeries. The passenger will require additional surgeries in the upcoming future. Front and side airbags was not deployed during the accident. No warnings on the dash re. airbag issues prior to the accident. The car was released to USAA (ie. adjuster) and car was deemed unfixable.

225 / 70 R 16 A tire shop inspected my tires and said that all 4 of my belts are separating and indicated to me a convex shape that peaks in the center of the steel belt. These tires were purchased new some years ago when they were balanced, struts replaced, and full alignment, yet at speeds 55+ the car made a vibration that no shop was able to identify. Yesterday I hit a nail in the center of the tread, but it punctured in a very uncharacteristic way. This prompted me to take it to a tire shop where they said "I've not ever seen something like this before where the belts are separating on all tires like this." I drive ~12K miles per year in residential areas and have kept my tires at 31psi. Out of curiosity, I looked online for recalls and found this same tire (but in different sizes) having recalls for this exact reason. Might it be possibly that my size too should be included in the recall but was somehow overlooked due to being a less popular size?

The two side mirrors do not show cars coming up on the side while driving by yellow warning light. It also does not show the turn signal lights when they are turned on left and right. It seems the side sensors are not working.

Driving 35 MPH in right lane, heard popping sound from driver side front tire, difficult to steer car as air deflated immediately from tire, pulled over to side of road. Was difficult steering car after tire deflated, felt at risk and had 94 year old passenger in car. tow truck driver stated it looked like a defective tire. warning light of low tire pressure came on as the tire rapidly deflated tire size 225/65R 17

I own a 2011 Lexus ES350. I understand there were several times in the past when repairs for a melting dashboard was fixed with no cost to the car owner. I don’t recall receiving information on this offer in a timely manner and now the offers have apparently expired. I think most customers were concerned about the cosmetic damage of the dashboard, but I have valid safety concerns. Sometimes when the sun is out, the line of vision is blurred due to the reflection of the melted dashboard. I want this to be repaired before I have an accident.

While vehicle was being driven into the garage the vehicle suddenly accelerated on it own without driver pushing on gas pedal. Vehicles automatic emergency braking did not engage. Vehicle then struck steel shelving and wooden cupboards causing considerable damage to vehicle. The body shop where the vehicle was taken for repair experienced the same surging phenomena when they moved the vehicle. There were no system warning lamps visible prior to the episode. The vehicle has not been inspected by Lexus.

ECM is not functioning properly it is a safety as the car when downshifting jumps and it can be easy to lose control of the vehicle. I’ve taken it to a few people and there was a service bulletin and recall for the ECM but not on my VIN number it has not been inspected there are no check engine lights on the vehicle but ir continues to very hard shift from 2nd to 1st.

I was driving down the highway coming up on a traffic jam put on the brakes and several warning. Lights came on the dash and my power brakes failed. I was barely able to stop the car without hitting someone. From that point forward the brakes did not work properly, the regenerative braking system did not function. also, the cruise control stopped functioning. I took the car to the Lexus dealer, they tested the car and stated it need a new brake booster brake assembly and that there was a safety warranty issue that was extended out 10 years and up to 150,000 miles and although my car only had 79,000 miles on it was three months past the warranty date and the refused. They reset the car brakes apparently and I was able to drive the car for several days while I spoke with Lexus, and then the car brakes failed again.

The contact owns a 2016 Lexus RX350. The contact stated while driving at an undisclosed speed, the moon roof independently fractured. The contact stated no object had struck the moon roof to cause the fracture. The vehicle was taken to the dealer and the contact was informed that the moon roof needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 37,000.

The problem I am experiencing pertains to the dash of my Lexus IS 250. The dash cover has melted, most likely due to exposure to heat during sunny days. This melting dash has created a dangerous situation, as it causes a glaring reflection on the windshield, impairing my vision while driving. This glare poses a significant safety risk to both my and other road users, especially during sunny days when the reflection becomes more pronounced. My primary concern is that despite being aware of this safety issue and having conducted a recall, Lexus has chosen to put a deadline on addressing this problem. This approach contradicts the fundamental principle of ensuring the safety and well-being of Lexus vehicle owners and other road users. The melting dash issue is a manufacturing fault, and it should be addressed regardless of when it manifests itself.