LEXUS Complaints

I brought my car to Kendall Lexus for repairs as well as a recall on the starter solenoid. They charged me about $1,200 for these repairs, including the installation of a new starter. Unfortunately, the newly installed starter failed within a month of its replacement, causing significant inconvenience and safety concerns. Upon discovering the issue, I immediately contacted Kendall Lexus to report the problem. They agreed to have the car towed back to their dealership for further inspection and resolution. However, instead of taking responsibility for the faulty part they had installed, they had someone from Toyota contact me, stating that they wouldn’t address the problem due to my car’s age and referencing “loose wires” as the potential cause despite the fact that they were the last ones under the hood and had no problem with wiring or the age of the vehicle until they were asked to repair a faulty part they installed. I was shocked by this response, as my vehicle was in good running condition when I initially brought it to Kendall Lexus. It is evident that the dealership is unwilling to rectify their mistake and provide the necessary repairs. Furthermore, their customer service has severely deteriorated since I made the initial payment. Despite numerous attempts to contact Kendall Lexus and seek clarification on their refusal to honor their warranty on the faulty part, I have received no response. This lack of communication is not only frustrating but raises doubts about their commitment to customer satisfaction and fair business practices. I believe that I deserve a fair resolution to this matter, which includes rectifying the defective starter and providing the necessary repairs without additional charges. Moreover, Kendall Lexus must improve

on July 18 2023 I was sitting in my car with airconditioner on around 11.20 am in sunlake arizona suddenly i heard a big bang sound, really scared and went out checked everywhere not find anything, after sometime we drive from there to home rear passenger told some abnormal sound and something is wrong, sudden i pull over the car in a safe place check everything find out that the New RX 350 F sports rear Panoramic moon roof was completly shatterd, and the debris are falling down. how the roof glass break such a way, its so annoying and un imaginable. its a very saftey risk for the rear seat passengers exspecially for kids. why such a reputed company make such a delicate item for the outer side of the car body , please look in to the matter and take appropriate action to avoid any injuries to lexus rear side passengers.

While traveling at freeway speeds the vehicle's emergency braking system activated without the operator initiating the system resulting in rear wheels locking up, causing the vehicle to go into a rear wheel skid.

The contact owns a 2017 Lexus RX350. The contact stated while driving at various speeds, the sunroof was rattling. The contact had taken the vehicle to the dealer where after a test drive, the contact was informed that the failure was with the brakes, not the sunroof. Overtime, the failure worsened, and the vehicle was taken back to the dealer where the contact was provided an estimate for the replacement of the sunroof. The manufacturer was notified of the failure. The vehicle had yet to be repaired. The failure mileage was 35,461.

I was driving my 2011 Lexus RX 350 on July 7, 2023, to a swimming pool. I was pulling into a parking spot just rolling to a stop with my foot on the brake. The car suddenly accelerated with grate speed and ran on the curb of the sidewalk forward to a small rock wall, I immediately turned the vehicle to the right and pressed down on the brakes, but the vehicle kept moving about 45 feet and came to a stop after crushing another two vehicles in the parking lot. These two vehicles were destroyed and not repairable according to the insurance company. For my car the right front side was crushed and both airbags on the drive side deployed, and my chest and legs were injured by the airbags. The biggest injury was my mental injury which made me unable to return to normal life.

Front door locking mechanisms fail over time making it dangerous to open doors and leave it parked in public areas. Door lock actuators failed on both driver and passenger sides.

The car makes a "Brake Squawk" noise when the brake pedal is applied. The noise sometimes is unbearable. Dealer replaced the brake actuator. The noise came back after a few months.

SAFETY RECALL GLK REAR LOWER SUSPENSION ARM No.1 CERTAIN 2010 MODEL YEAR HS250h was done previously in 2016 and epoxy was put on the lower control arms rendering the suspension not being able to be aligned by conventional means. The car is now out of alignment in the rear and cannot be adjusted due to the epoxy. Dealership states that once a recall is done it cannot be redone for free and it would be out of pocket. This service can only be done at certified dealership. The car pulls to the right and it swings, sways and drifts into corners and feels very unstable.

The contact owns a 2021 Lexus UX250. The contact stated that while driving at 40 MPH, he T-boned another vehicle. The air bags failed to deploy. The air bag malfunction warning light was illuminated. The contact did not sustain any injuries. The vehicle was towed to a tow yard. A police report was filed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 30,000.

The contact owns a 2015 Lexus IS250. The contact stated while operating the vehicle, the radio and infotainment center failed to function properly. Additionally, there was a burning odor inside the cabin of the vehicle. Upon inspection, it was discovered that the stereo amplifier located in the trunk was submerged in water. The location of the water intrusion was not determined. The local dealer and manufacturer were not yet notified of the failure. The failure mileage was 88,000.