LEXUS Complaints

The contact owns a 2022 Lexus UX Hybrid. The contact stated that while driving approximately 15 MPH and depressing the brake pedal, the braked malfunctioned and the vehicle failed to slow down as needed. After continuously depressing the brake pedal for approximately five seconds, the braked activated and the vehicle stopped. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 10,000.

On Saturday July 15, 2023, at between about 8:00 and 8:30 a.m. CDST the vehicle was parked overnight in a garage, spontaneously caught fire and burned and was a total loss. There was a smell I would associate with an electrical fire. People reported hearing a car alarm and a "popping sound" before the fire. The fire department extinguished the fire and had the car towed out of the garage of a condominium association. Fire damage to property (except the subject car) was minimal but there was extensive smoke. In my opinion based on this incident, electric/hybrid cars should not be parked indoors.

Wipers don’t sweep close enough to the edge of the windshield. There’s about 3 inches between the edge of the windshield and where the wipers stop cleaning

My car unfortunately is subject to the sticky/melting dash which is notorious of being a huge problem with my generation of vehicle. That being the 2nd generation of Lexus is250/350/f which affect the models made from 2006-2013. Lexus made a “customer offer” which entitled owners being able to go get it fix, however not all owners were made aware of this due to it not being a full on recall but more of a “promotion” that Lexus was doing. I unfortunately was one of many other owners who were not made aware of the promotion taking place and are now according to Lexus too late to fix the issue because the offer “expired”. My sticky dash in particular is very bad. It reflects off into the windshield making it very difficult to see the road clearly when it is glaring due to the sticky/melting dash. It not only poses a safety hazard for me, but to everyone else on the road due to it not letting me see clearly due to how bad the glare is. I was told by Lexus that there is nothing they can do but to pay out of my pocket (3-4K) in order to have it replaced. Lexus claims to “care” for their customers yet are not owning up to help us owners because there special promotion is expired. Knowing how bad the issue was and how practically all cars were subject to the issue, why not make a recall instead of a “promotion”. They screwed over their customers. They screwed over me. I can’t drive my car without fearing for my safety, all due to Lexus not wanted to fix their error when they made the dashboard incorrectly. I hope something can be done because I know there are many other Lexus is250/350/f owners out there that were unfortunate to not have it fix also. It should be a recall, not some limited “promotion” that only a few knew about. It is a “if you were lucky to know” sort of deal and that should not be the case. Especially not when it starts to affect the safety of others and one self.

The contact's son owns a 2012 Lexus CT200H. The contact stated that while his son was driving at an undisclosed speed, the brake pedal was depressed, but the vehicle failed to respond. An unknown warning light was illuminated. The contact's son veered to the side of the road and parked the vehicle. The vehicle was towed to an independent mechanic, where it was diagnosed that the brake actuator and the brake pump needed to be replaced. The vehicle was not repaired. The vehicle was towed to the local dealer, where the same diagnostic result was provided. The dealer related the failure to an unknown independent recall. The vehicle was towed back to the independent mechanic. The manufacturer was notified of the failure and informed the contact that the recall had expired; however, they would consider assisting with the repair if the dealer completed the repair. The vehicle was towed to a second dealer, Lexus of Tampa Bay (5852 N Dale Mabry Hwy, Tampa, FL 33614) and was repaired; however, the manufacturer denied assistance in covering the repair. The failure mileage was approximately 105,297.

Driver’s side door handle/mechanism/latch failure results in issues with opening and closing door representing a potentially major safety issue. Door could open on its own at highway speeds resulting in mass injury and/or death resultant from driver falling out of uncontrolled vehicle. Multiple owners of same year/make/model have reported malfunction of the same driver’s side handle as demonstrated below: https://youtu.be/26SLPCm_mnM

1) Bluetooth connectivity is repeatedly lost phone calls, listening to music, etc) during causing me to take my eyes off the road to determine problem. Bluetooth device (cell phone) has been checked but continues. Another service inspection is scheduled. 2) Problem has been reproduced & confirmed by dealer. 3) Messages appear on the display/dashboard screen beginning prior to April 11, 2023, when I started taking note Note: This occurs when vehicle is parked or moving

225/60R18 100H Mileage on car when tires purchased 33,410(11/4/2021 mileage when tire failed 40,702.(6/8/2023) These tires have a 50K warranty. At 40,846 (6/26/2023) two more tires failed. I was told tread separation was issue. This dealer put my family at Risk! When the car went in for shaking they said the tire was defective. They replaced it and charged me $214, the tire only cost $150 new. I asked if the other tires were OK, the girl I paid said "the bad tire was from a different batch than the three remaining tires and they were OK." 2 weeks later 2 more tires go bad, putting us back in the car with defective tires put my family at risk. This dealer is dishonest and Dangerous. They charged me for 4 new tires total cost $492.35 when the set only cost $600 new and we only received 15% of the use of the tire, before they went bad. 1 tire going bad is unfortunate, 3 tires same problem is a Defect and they should have been replaced NO Charge. Anyway you need to get these tires off the road before someone has a serious accident or possibly already has.

I have had a reoccurrence of a warning light "Trac Off- Check AWD" ( All Wheel Drive}. This is, apparently, an indication that the Vehicle Stability System has been turned off. The car is now less safe/ controlled in slippery inclement conditions. In researching this issue, I have found numerous indications that many drivers have experienced this problem with Vrious Lexus models and model years. Dealer service departments appear to be baffled and unable to correct the problem. The attempted/unsuccessful repairs have been costly.

Engine rattles due to head gasket failure and subsequently stops working and defaults to “service hybrid system” this can occur while driving and cause a collision.