LEXUS Complaints

I BOUGHT A CAR FROM WHAT I BELIEVE TO BE A PRIVATE PARTY BUT NOT SURE BECAUSE HAVING TROUBLE NARROWING DOWN HIS CORRECT NAME. HE IS VERY SECRETIVE. AFTER THE PURCHASE I FOUND THAT THE ODOMETER HAD BEEN CHANGED AND MY ONLY RECOURSE IS TO SUE HIM. IT IS A LONG STORY BUT SHORT VERSION IS I GOT SCAMMED AND NOW STUCK WITH A CAR THAT WILL TAKE MORE MONEY TO FIX THAN IT'S WORTH.

VEHICLE SEEMS TO ACCELERATE ON ITS OWN WHILE PRESSING BRAKE, EVEN MOVING FORWARD AFTER COMING TO COMPLETE STOP

TL* THE CONTACT OWNS A 2018 LEXUS LS. THE CONTACT STATED THAT THE VEHICLE WAS EQUIPPED WITH A PRE-COLLISION SYSTEM, WHICH WAS SUPPOSED TO AID IN PREVENTING A CRASH. IN THE EVENT OF A CRASH, IT RELEASED THE HOOD OF THE VEHICLE. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT WAS CUT OFF BY ANOTHER VEHICLE. THE CONTACT DEPRESSED THE BRAKE PEDAL IMMEDIATELY AND THE PRE-COLLISION SYSTEM ACTIVATED. AS A RESULT, THE HOOD OF THE VEHICLE RELEASED. THE CONTACT TOOK THE VEHICLE TO JIM HUDSON LEXUS (LOCATED AT 3410 WASHINGTON RD, AUGUSTA, GA 30907, 706-650-9999) AND WAS INFORMED THAT THE DIAGNOSTIC BOX INDICATED THAT A COLLISION WAS NOT DETECTED. THE DEALER DIAGNOSED THAT THE VEHICLE'S PRE-COLLISION SYSTEM NEEDED TO BE REPROGRAMMED AND THE ACTUATORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND A CASE WAS OPENED. THE MANUFACTURER STATED THAT THEY WOULD NOT BE ABLE TO PERFORM THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 6,300. *LN THE MANUFACTURER STATED THE PEDESTRIAN HOOD POP UP FEATURE ACTIVATED AS DESIGNED.*JB

DRIVING IN SNOW STORM ON SIDE ROAD. GOING APPROX 20 MPH ROAD SLIGHT INCLINE AND CURVES TO LEFT. TRIED TO TURN LEFT AND CAR CONTINUED GOING STRAIGHT. ANTI LOCK BRAKES WERE PUMPING CAR SEEMED TO ACCELERATE CAR HEADED TO TELEPHONE POLE AND HIT VERY DIRECTLY. CAR WAS TOTALED TELEPHONE POLE CRACKED IN HALF I WAS THROWN INTO STEERING WHEEL WINDSHIELD AND CENTER CONSOLE. AIRBAGS NEVER DEPLOYED. I BROKE MY RIBS AND WAS SEVERLY BRUISED AND HAD PAINFUL IMPACT INJURIES. WHAT DID THE AIRBAG NOT DEPLOY?

TL* THE CONTACT OWNS A 2007 LEXUS LS. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND FOUND IT HARDER TO DEPRESS THAN NORMAL. THE CONTACT HAD TO USE AN EXCESSIVE AMOUNT OF PRESSURE TO APPLY THE BRAKES AND THE VEHICLE HESITATED BEFORE COMING TO A STOP. IN ADDITION, SEVERAL UNKNOWN WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL AND THERE WAS A CONTINUOUS BEEPING NOISE COMING FROM THE DASHBOARD. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 73,000.

TL* THE CONTACT OWNS A 2012 LEXUS LS460. WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKES SHOOK AND THE VEHICLE VIBRATED WITHOUT WARNING. THE CONTACT CALLED AN UNKNOWN DEALER AND WAS INFORMED THAT THE ROTORS NEEDED TO BE REPLACED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE ROTORS AND BRAKE PADS, BUT THE FAILURE RECURRED. THE CONTACT CALLED CHATHAM PARKWAY LEXUS AT 888-379-0084 (LOCATED AT 1120 CHATHAM PKWY, SAVANNAH, GA 31405) AND A DIAGNOSTIC APPOINTMENT WAS SCHEDULED. THE CONTACT RESEARCHED THE BRAKE FAILURE AND FOUND TECHNICAL SERVICE BULLETIN NUMBER: SB0036-15R1. THE CONTACT PROVIDED THE BULLETIN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 94,000. THE VIN WAS UNKNOWN.

TL* THE CONTACT OWNS A 2005 LEXUS RX330. THE CONTACT STATED THAT THE VSC INDICATOR ILLUMINATED INTERMITTENTLY. ALSO, WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE STEERING WHEEL WOULD VIBRATE UNCONTROLLABLY. IN COLD WEATHER, THE STEERING WHEEL WOULD BECOME DIFFICULT TO MANEUVER. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 220,000.

TL* THE CONTACT'S MOTHER OWNS A 2013 LEXUS IS 250. WHILE THE DRIVER WAS ATTEMPTING TO PARK THE VEHICLE, THE GEAR SHIFT LEVER WAS PLACED IN PARK WITH THE BRAKE PEDAL DEPRESSED. SUDDENLY, THE VEHICLE ACCELERATED INDEPENDENTLY, DROVE OVER A CURB, STRUCK A TREE, AND STRUCK A PARKED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER WAS INJURED AND SOUGHT MEDICAL ATTENTION AT THE EMERGENCY ROOM. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE VEHICLE WAS NOT DIAGNOSED AND THE REPAIR WAS STILL PENDING. AN UNKNOWN DEALER WAS CONTACTED AND INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.

QUALITY OF SEAT LEATHER IS POOR. I LOOKED SAME YEAR MODEL WITH ANOTHER BRAND, THAT CAR SEATS ARE LOOKS GOOD AND BETTER THAN LEXUS ES350. I LOOKED AND COMPARED WIRH ANOTHER ES350 2009 ALSO SEATS WAS CRACKED.

I BOUGHT A LEXUS RX400H BACK IN 2013-2014 AND RECENTLY MY CAR EXPERIENCE SOME SERIOUS ISSUES. WHILE DRIVING ON THE HIGHWAY TO TAKE MY SON TO HIS FOOTBALL GAME MY ABS SYSTEM COMPLETELY WENT OUT ON ME ALMOST CAUSING ME TO CRASH. I RECENTLY WENT TO LEXUS TO FIND OUT THE PROBLEM AND WAS TOLD IT WAS MY ACTUATOR. I ASK LEXUS ABOUT A RECALL I WAS INFORMED OF BACK IN 2016-2017 FOR ACTUATOR AND THEY STATED IT NEVER WAS A RECALLED. SINCE I NEVER WAS NOTIFIED AND ONLY HEARD ABOUT IT FROM ANOTHER LEXUS MECHANIC I ASK HIM FOR DOCUMENTS AND HE TRIED TO THROW AWAY THE PAPER THAT SHOWED MY CAR WAS RECALLED FOR THE ACTUATOR, MELTING DASH BOARD AND ECONOMIC LOSS CLASS ACTION LAWSUIT. I NEED HELP FIGURING OUT WHAT I CAN DO TO GET LEXUS TO HONOR THE SAFETY RECALLS ON MY CAR.