LEXUS Complaints

THE FOOT REST NEXT TO THE BRAKE AND ACCELERATION BROKE-OFF (ITS PLASTIC) AND LODGED BETWEEN THE BRAKE PEDAL AND FLOOR BOARD. LUCKILY I WAS NOT MOVING AT A HIGH SPEED AND WAS ABLE TO COAST TO A STOP.

TL* THE CONTACT OWNS A 2008 LEXUS LS460. WHILE THE VEHICLE WAS ON AND IN THE PARK POSITION, THE "CHECK VEHICLE SYSTEM, STOP VEHICLE IN A SAFE PLACE IMMEDIATELY", CHECK ENGINE, AND BRAKE SYSTEM WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO STARKS TOYOTA (4855 US-501, MYRTLE BEACH, SC 29579, 843-236-2161) WHERE IT WAS DIAGNOSED THAT THE BRAKE ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. NO ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 72,034.

BRAKE CALIBER SAFETY ISSUE SHOULDN'T HAVE BEEN A FACTORY RECALL. I'M NOT HAPPY WHATSOEVER TO HAVE TO PAY OUT-OF-POCKET FOR SOMETHING THAT LEXUS KNOWS ABOUT

DURING ALIGNMENT, DRIVER'S SIDE REAR TOE ARM WAS BROKEN BY THE SERVICE DEPARTMENT AT LEXUS DEALERSHIP. THEY REPLACED, BUT STATED THERE WAS SEVERE CORROSION WHICH CAUSED THE BOLT TO BECOME SEIZED. THE BOLT HAD TO BE WELDED OFF. I SEE THE 2010 MODELS ARE SHOWING THE SAME ISSUES.

DURING ROUTINE CAR MAINTENANCE, I WAS NOTIFIED BY THE TOYOTA TECHNICIAN THAT THE RACK AND PINION ASSEMBLY WAS LEAKING POWER STEERING FLUID AND NEEDED TO BE REPLACED IN ORDER TO MAINTAIN SAFETY OPERATION. THE MILEAGE AT THE TIME OF FAILURE WAS 86,817. THE TECHNICIAN STATED THAT THE ONLY FIX FOR THIS ISSUE WAS TO REMOVE AND REPLACE THE ENTIRE RACK AND PINION ASSEMBLY AT A COST OF $1,700. I BELIEVE THAT THIS IS A DESIGN DEFECT AND SHOULD HAVE BEEN RECALLED BY TOYOTA, GIVEN THE NUMBER OF FAILURES I HAVE FOUND REPORTED ON THE NHTSA WEBSITE. IT APPEARS TO BE A COMMON PROBLEM WITH OTHER LEXUS RX350 OWNERS FROM VARIOUS YEARS.

HEIGHT CONTROL FOR REAR AIR SUSPENSION BOTTOMS OUT AND THE VEHICLE BOUNCE VIOLENTLY WHILE DRIVING AND THE CONTROL SWITCH FOR THE HEIGHT IS STUCK IN NEUTRAL

WIRING HARNESS DEFECT RENDERS SRS/SEATBELT PRETENSION SYSTEM INOPERABLE. LEXUS REFUSES TO REPLACE WIRING HARNESS WITHOUT CHARGING $3,000. THE ISSUE IS LISTED UNDER A TSB BY LEXUS AND WAS KNOWN TO THEM.

TL* THE CONTACT OWNS A 2012 LEXUS CT 200H. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V487000 (AIR BAGS); HOWEVER, THE CONTACT WAS UNABLE TO GET THE RECALL REPAIR COMPLETED BECAUSE NO TECHNICIANS WERE WILLING TO ASSIST. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SPARK TOYOTA (4855 US-501, MYRTLE BEACH, SC) WAS CONTACTED AND STATED THAT THEY DID NOT HAVE A CERTIFIED LEXUS TECHNICIAN. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MELTING DASHBOARD EMITTING OUT POISONOUS SMELL, CAUSE MY THROATS UNCOMFORTABLE AND COUGHING. MY KID COMPLAINS ABOUT THERE IS ALWAYS SMELL IN MY CAR AND FELT DIZZY AND HEADACHE WHENEVER SITTING IN. NEED TO EVALUATE THE CHEMICAL RELEASED AND ITS IMPACT TO HEALTH.

I PURCHASED A 2014 LEXUS IS 350 F SPORT FROM FORT WORTH BROTHERS, LLC/ALFA ROMEO FIAT IN FORT WORTH, TEXAS ON JULY 20, 2018. I NOTICED THE NEXT DAY WHILE DRIVING THE CAR AT HIGHWAY SPEEDS THAT WHEN APPLYING THE BRAKES, THERE IS A "RUMBLING/GRINDING" NOISE AND THE CAR WAS HARD TO STOP. I WENT BACK TO THE DEALERSHIP THE NEXT DAY AND TOLD THEM. THEY CHECKED THE CAR AND SAID THEY FOUND NOTHING WRONG AND THAT THEY RESURFACED THE ROTORS. WHEN I LEFT THE DEALERSHIP, I CONTINUED TO HAVE THE SAME PROBLEMS WITH THE BRAKES. I ALSO TOLD THEM THAT THE CAR "SHIMMIED/SHAKING" AND "VIBRATED" VERY BADLY WHILE DRIVING AND THAT THE CAR NEEDED NEW TIRES. THEY TOLD ME THEY HAD PUT NEW TIRES ON THE CAR, WHEN, IN FACT, THEY HAD NOT. I CONTINUE TO HAVE PROBLEMS WITH THE CAR RIDING WITH A "SHIMMY/SHAKING" FEEL WHILE CRUISING AT 30-40 MILES PER HOUR. I FINALLY TOOK THE CAR TO SEWELL LEXUS ON AUGUST 1, 2018. SEWELL DIAGNOSED THE BRAKES AND SAID THE ROTORS WERE "WARPED" AND ALFA ROMEO FIAT HAD PUT AFTERMARKET BRAKES PADS ON THE CAR. SEWELL LEXUS RESURFACED THE ROTORS AND THE GRINDING NOISE IS BETTER, BUT STILL NOT 100% BECAUSE OF THE AFTERMARKET BRAKES PAIDS ON THE CAR. I PAID $190 OUT OF MY POCKET TO HAVE THE ROTORS RESURFACED AFTER HAVING ONLY PURCHASED THE CAR 2 WEEKS PRIOR. I ASKED ALFA ROMEO FOR REIMBURSEMENT AND THEY REFUSED. THEY ALSO REFUSE TO PUT THE CORRECT BRAKE PADS ON THE CAR AND THEY REFUSE TO REPLACE THE TIRES. I RESIDE IN FORT WORTH, TEXAS BUT WORK IN ARLINGTON, TEXAS, SO I DRIVE 20 MILES TO WORK ONE WAY EVERUDAU. I HAVE MADE NUMEROUS, REPEATED REQUESTS TO ALFA ROMEO TO HAVE THESE PROBLEMS CORRECTED, BUT THEY REFUSE. I SHOULD NOT HAVE TO PAY MONEY OUT OF MY POCKET FOR THESE ITEMS ESPECIALLY SINCE I JUST PURCHASED THE CAR ON JULY 20, 2018.