LEXUS Complaints

TL* THE CONTACT OWNS A 2008 LEXUS RX350. WHILE DRIVING 65 MPH, THE HEADLIGHTS FAILED AND IMPAIRED THE DRIVER'S VISION. THE HEADLIGHT WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO LEXUS OF CHERRY HILL (1230 ROUTE 73 SOUTH, MOUNT LAUREL, NJ 08054, (856) 393-4583) WHERE THE FAILURE WAS DIAGNOSED, BUT THE CONTACT WAS UNAWARE OF THE DIAGNOSIS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 117,000.

PARKED IN DRIVEWAY IN BACK OF HOUSE, BESIDE DECK AFTER SHORT TRIP TO STORE. SMELLED A MELTING SMELL OUTSIDE. MAYBE FIVE MINUTES LATER THE SMELL STARTED COMING INSIDE THE HOUSE. WE LOOKED OUTSIDE AND SAW SMOKE AND THOUGHT THE HOUSE WAS ON FIRE. WE WENT OUTSIDE AND THERE WAS SMOKE AND FLAMES COMING FROM UNDER THE HOOD. SPRAYED CAR WITH FIRE EXTINGUISHER, WHICH DID NOTHING, THEN USED WATER HOSE TO SPRAY FRONT OF CAR TO KEEP FROM THE HOUSE CATCHING ON FIRE. CAR WAS MAKING POPPING NOISES, LARGE AMOUNTS OF SMOKE AND STRONG SMELL. ALL NEIGHBORS CAME OVER IT WAS STRONG. FIRE DEPARTMENT SPENT OVER AN HOUR PUTTING OUT FIRE AND USED THEIR WHOLE TANK OF WATER. FRONT END MELTED, TIRES POPPED, DASHBOARD AND WINDSHIELD DESTROYED. CAUSE IS UNKNOWN

DASHBOARD IS MELTING. I WAS TOLD I SHOULD HAVE GOTTEN A RECALL LETTER. I DID NOT RECEIVE A LETTER PERTAINING TO THE REPLACEMENT OF THE DASH. IT IS BETWEEN 96 TO 100% FOR MONTHS HERE AND THE DASH GETS SO HOT EVEN TO TOUCH IT. . I PUT A SUNSCREEN OVER WINDSHIELD AND PUNCTURES IT. I AM NOT ASKING FOR A REPLACEMENT BUT JUST REPAIRING IT.. I LOVE MY CAR AND INTEND TO GET NEW ONE NEXT YEAR BUT I PLAN ON KEEPING IT FOR ANOTHER YEAR. I WENT TO STERLING MCCALL LEXUS AND WAS TOLD MINE OFFER EXPIRED MAY, 2017. HAD I RECEIVED A LETTER I WOULD REPLACE IT THEN. PLEASE HELP ME WITH THIS MATTER. I WOULD BE FOREVER GRATEFUL.

I WAS DRIVING ON HIGHWAY ON SPEED OF 65 MILES PER HOUR SUDDENLY MY POWER STRING AND BRAKES FAILED. LUCKILY I DIDN'T GET AN ACCIDENT. AFTER I CAME HOME AND START RESEARCHING I SAW THERE ARE A LOT OF PEOPLE WITH THE SAME PROBLEM.PLEASE MAKE A RECALL FOR THAT MAYBE SOMETHING HAPPENS TO SOMEONE.THANKS

ADDING DOCUMENTS PROVIDED BY THE MECHANIC, AND PICTURE ON THE ERROR. LOOKS LIKE THE SAME ISSUE BUT DEALER WILL NOT RECOGNIZE THIS RECALL FOR THE VIN NUMBER. PLEASE ASSIST

TOOK MY CAR TO THE MECHANIC AND WAS TOLD THAT THERE IS A RECALL ON ABS (REFLASH SOFTWARE) AND BREAK BOOSTER PUMP REPLACEMENT. I HAVE LOST THE HYDRAULIC PRESSURE ON THE BREAKS AND IS A SAFETY ISSUE. DEALER HAS SAME ISSUE WITH OTHER VEHICLES EXCEPT OF MINE. HOW DO I GET MY VIN NUMBER CHECKED AND ADDED TO THE RECALL? PLEASE ASSIST. THANK YOU.

NAV SYSTEM WILL NOT TAKE ME TO MY HOME ADDRESS - MY DEVELOPMENT WAS STARTED IN 2003. MY STREET IN NOT AVAILABLE AND THE NAV SYSTEM DISABLES ME FROM TYPING THE STREET NAME. JUST MOVED TO A NEW STATE AND NEED TO BE ABLE TO PUT IN 'TAKE ME HOME'. I HAVE CONTACTED THE DEALER (WILDE LEXUS, SARASOTA, FL) 3 TIMES - THEY CLAIMED TO HAVE ORDERED A NEW DISK BUT I FEEL I AM GETTING A RUN-AROUND SINCE THE DISK DOES NOT SHOW UP - HAVE BEEN DRIVING THE CAR FOR A LITTLE OVER ONE YEAR - I HATE IT.

CAR INTERMITTENTLY HAS BRAKE MALFUNCTION, THE TRACTION CONTROL AND ABS LIGHT ARE DISPLAYED AND BREAK POWER IS SIGNIFICANTLY DIMINISHED. ONCE YOU TURN OFF THE CAR AND START IT AGAIN EVERYTHING GOES BACK TO NORMAL. THIS HAS HAPPENED TWICE NOW IN THE LAST 2500MILES, I PURCHASED THE CAR WITH 29,000 AND NOW IT HAS 36,000 ON IT NOW. THE BREAKS FAILED BOTH TIMES WHILE ACCELERATING STRAIGHT FROM A STOP LIGHT ON A FEEDER ROAD. I IMMEDIATELY PULLED OVER AND TURNED OFF THE CAR AND THEN BACK ON. THE LIGHTS GO AWAY AND THE BREAKS WORK CORRECTLY. MANY OTHER OWNERS HAVE MENTIONED THIS ISSUE, BUT LEXUS IS NOT ISSUING ANY SAFETY RECALLS.

I KEEP GETTING MAIL ABOUT THE RECALL AND HAVE SPOKE TO LEXUS SEVERAL TIMES IN THE PAST 2 YEARS ABOUT THE TAKATA AIRBAGS EACH TIMES SOMEONE TELLS ME SOMETHING DIFFERENT BUT THERE IS NO LEXUS DEALER IN MY CITY AND THE CLOSEST IS OVER 100 MILES AWAY IN WHICH I DON'T HAVE MONEY TO TAKE A TRIP. I'M WORRIED ABOUT THIS SITUATION BECAUSE NOW THEY SAY DON'T EVEN RIDE NO ONE IN THE PASSENGER SEAT THAT'S A INCONVENIENT I USE THIS CAR TO TRANSPORT MY KIDS TO SCHOOL,MY JOB AND LEXUS ISN'T HELPING AND IT'S REALLY THEY FAULT THAT I'M IN THIS SITUATION. IF I COULD TAKE THE CAR TO A SHOP IN MY CITY WHERE I'M PURCHASING THE CAR I WOULD TAKE THE CAR TO THE SHOP BUT OVER 100 MILES OUT AND A 100 MILES BACK HOME I CAN'T AFFORD THAT.

MY CAR NEVER LEAKED OIL, AND NO SENSOR LIGHTS WERE ON. REGULAR MAINTENANCE WAS PERFORMED ON THE CAR. WHILE I WAS DRIVING ON THE FREEWAY ON CRUISE CONTROL ABOUT 70 MPH (2,000 RPM) ENGINE SUDDENLY REVVED UP TO 3,000-3,500 RPM. I WAS ABLE TO EXIT THE HIGHWAY WITHIN 0.25 MILES, THE OIL PRESSURE SENSOR CAME ON AT THE END OF THE EXIT RAMP. I DROVE APPROXIMATELY 100 YARDS AWAY FROM THE EXIT RAMP TO REACH A SIDE STREET AND BY THEN THE CAR WAS BARELY MOVING, IT WAS VERY DIFFICULT TO TURN THE STEERING WHEEL, AND SEVERAL OTHER SENSOR LIGHTS WERE ALSO ON. I HAD THE CAR TOWED TO A SERVICE GARAGE THAT TOLD ME THE OIL COOLANT LINES HAD LEAKED CAUSING THE LOW PRESSURE CONDITION IN THE ENGINE. AFTER THE TECHNICIAN REPLACED THE OIL COOLER LINES AND PERFORMED AN OIL AND FILTER CHANGE THEY FOUND "LARGE QUANTITIES OF METAL SHAVINGS IN OIL FILTER CARTRIDGE INDICATING INTERNAL DAMAGE OF ENGINE." SEVERE INTERNAL ENGINE DAMAGE HAS OCCURRED AND ENGINE NEEDS TO BE REPLACED. IN MY EXPERIENCE, IT SEEMS THAT A LARGE QUANTITY OF OIL WAS LOST VERY QUICKLY, AND IF I HAD NOT BEEN ABLE TO EXIT THE HIGHWAY WITHIN A MATTER OF SECONDS THE CAR COULD HAVE SEIZED UP AND I COULD HAVE GOTTEN IN AN ACCIDENT.