LEXUS Complaints

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (LEXUS OF NEW ORLEANS IN NEW ORLEANS, LOUISIANA) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

MY 2007 LEXUS ES 350 IS UNDER RECALL FOR A FAULTY TAKATA PASSENGER AIR BAG. I HAVE BEEN UNABLE TO GET A REPLACEMENT DATE FOR THIS AIR BAG FROM MY TOYOTA DEALER; I.E., LEXUS OF WAYZATA, 16100 WAYZATA BLVD., WAYZATA, MN 55391, (952) 475-6111. I UNDERSTAND THAT HAVING AN OLDER MODEL VEHICLE PUTS MY PASSENGER AT GREAT RISK TO INJURY DUE TO THE DETERIORATION OF THE PROPELLANT. THE SUGGESTED REMEDY OF NOT USING THE FRONT PASSENGER SEAT SEEMS HARDLY REASONABLE FOR AN UNKNOWN LENGTH OF TIME. I SHOULD AT LEAST BE GIVEN A REPLACEMENT DATE OR A REPLACEMENT VEHICLE.

WHILE STATIONARY AND IN MOTION, WHILE TURNING THE STEERING WHEEL, IT PRODUCES A GRINDING NOISE. WHILE DRIVING, THE STEERING HAS THE TENDENCY TO LOCK UP/CREATE RESISTANCE FOR A FEW SECONDS AS A RESULT THE CAR WANDERS INTO ONCOMING TRAFFIC OR INTO THE OTHER LANE/SHOULDER OF THE ROAD UNTIL IT BREAKS FREE WHICH THEN CAUSES THE VEHICLE TO SWERVE OUT OF CONTROL AND I REGAIN CONTROL. I TOOK IT TO A MECHANIC FOR AN ESTIMATE. THE FAULT IDENTIFIED WAS THE ELECTRONIC POWER STEERING MOTOR AND RACK AND PINION SYSTEM WAS NO GOOD. THE CAR HAS BEEN PARKED FOR A YEAR BECAUSE IT IS TOO UNSAFE TO DRIVE.

INSTRUMENT CLUSTER ILLUMINATION FAILS, LEAVING INSTRUMENTS INVISIBLE DUE TO INSTRUMENT DESIGN. AT THE SAME TIME, THE FUEL GAUGE STOPS INDICATING FUEL LEVEL. ON MY PARTICULAR VEHICLE, THIS HAPPENS WHEN OUTSIDE TEMPERATURE EXCEEDS 75 DEGREES FAHRENHEIT. IN COOLER TEMPERATURES, THE ILLUMINATION AND FUEL GAUGE RESUME FUNCTION. ALSO, OCCASIONALLY THE TACHOMETER AND SPEEDOMETER NEEDLES WILL STICK AT ZERO, WILL RESUME FUNCTION WHEN HITTING THE DASH OVER TOP OF THE GAUGES HARD WITH FIST. THE SPEEDOMETER INDICATOR NEEDLE HAS STOPPED ILLUMINATING UNDER ALL CONDITIONS. CAR HAS 159K MILES AND JUST PURCHASED 4 DAYS AGO. I HAVE READ THAT THESE ARE VERY COMMON AND EXPENSIVE PROBLEMS WITH THIS CAR. I REALIZE THE CAR IS NOW 23 YEARS OLD, BUT THERE SHOULD BE AN INEXPENSIVE SOLUTION TO THESE PROBLEMS, OR AT LEAST SOME COMPENSATION OR CO-PAYMENT FROM THE MANUFACTURER DUE TO THE EXPENSE OF THESE REPAIRS. REPAIR COST WOULD BE 30% OF WHAT I PAID FOR THE CAR.

TL* THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE DEALER (MCGRATH LEXUS OF WESTMONT, IL 60550 PHONE: 630-706-3090) ADVISED THAT PARTS WERE UNAVAILABLE, AND THE CONTACT WAS NUMBER FOUR ON THE WAITING LIST. THE MANUFACTURER WAS NOTIFIED THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 08/08/17*LJ THE CONUSUMER STATED THAT THE AIR BAG WAS REPLACED. UPDATED 10/6/2017*JS

I BOUGHT MY CAR USED IN 2015 AND ABOUT 1,000 MILES AFTER DRIVING IT OFF THE LOT THE AIRBAG LIGHT CAME ON. I TOOK IT TO THE LOCAL LEXUS DEALERSHIP AND THEY DIAGNOSED IT AS THE DRIVER'S KNEE AIRBAG AND SAID THE ENTIRE AIRBAG WIRE HARNESS NEEDED TO BE REPLACED AND QUOTED ME $3,500. I LOOKED UP THE ISSUE AND FOUND THAT LEXUS HAD PREVIOUSLY ISSUED A TSIB ON IT (L-SB-0167-08). I ALSO READ MANY OWNERS AROUND THAT TIME WERE ABLE TO GET IT FIXED UNDER WARRANTY (72MO OR 70K MILES). UNFORTUNATELY THAT EXPIRED FOR ME 2 YEARS BEFORE I EVEN BOUGHT THE CAR. I'M VERY FRUSTRATED THAT THEY KNOW THIS IS AN ISSUE, THAT IT'S RELATED TO AIRBAG SAFETY AND THEY ARE STILL ASKING ME TO PAY THOUSANDS. IT'S BEEN TWO YEARS AND THE LIGHT IS STILL ON. PS: THE DEALERSHIP TOLD ME SEVERAL TIMES THAT I WASN'T AFFECTED BY THE TAKETA RECALL BUT I LATER GOT THE RECALL NOTICE.

I'M JUST OVER 100K MILES AND MY LEXUS HAD A "CHECK HYBRID SYSTEM" LIGHT AS I WAS DRIVING ON THE FREEWAY AND COMPLETELY LOST POWER IN MY VEHICLE ON THE FREEWAY GOING ABOUT 65 MPH. ALL WARNING LIGHTS CAME ON AND I WAS UNABLE TO ACCELERATE OR PUT THE CAR IN DRIVE. I HAD TO PULL OVER AND PUT ON MY HAZARDS ON A VERY BUSY FREEWAY. I TOOK MY CAR TO MY LOCAL LEXUS SERVICE CENTER AND THEY INFORMED ME THAT I HAVE AN "INTERNAL TRANSAXLE SHORT" AND THE ENTIRE TRANSAXLE NEEDS TO BE REPLACED FOR THE COST OF AROUND $7,000. LEXUS INFORMED ME THEY ACTUALLY DIDN'T IDENTIFY THE ISSUE OR CAUSE AND SIMPLY CALLED IT A "GLITCH". COULD BE CONNECTED TO THE WIRING OR ELECTRICAL SYSTEM, BUT THEIR ANSWER WAS TO JUST COMPLETELY CHANGE OUT THE SYSTEM INSTEAD OF ACTUALLY FIX THE PROBLEM AND AT GREAT COST TO ME. THIS COULD ALSO BE RELATED TO THE ONGOING HYBRID BATTERY ISSUES THAT HAPPEN AROUND 100K MILES, BUT THEY SAID THEY WOULDN'T KNOW UNTIL THIS FIX WAS MADE.

TL* THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. MARIN LEXUS OF MARIN, CALIFORNIA STATED THAT THE PARTS WERE UNAVAILABLE AND THAT THE REPAIR WOULD BE COMPLETED BY MAY OF 2017. THE MANUFACTURER WAS CONTACTED, BUT DID NOT ANSWER THE PHONE OR RETURN ANY OF THE CONTACT'S CALLS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2009 LEXUS ES350. THE CONTACT STATED THAT THE DEALER (HILTON HEAD LEXUS IN HARDEEVILLE, SC) SCHEDULED AN APPOINTMENT AND ORDERED THE PART, BUT THE MANUFACTURER DENIED THE APPROVAL TO RECEIVE THE RECALL PART FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE MANUFACTURER INDICATED THAT THE VEHICLE WAS SOLD IN NEW JERSEY AND NOT SOUTH CAROLINA. THE CONTACT WAS UNCERTAIN AS TO HOW LONG IT WOULD BE BEFORE THE REPAIR WAS RECEIVED FROM THE DEALER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNED A 1999 LEXUS RX300. WHILE DRIVING 45 MPH IN INCLEMENT WEATHER, THE CONTACT CRASHED INTO THE REAR OF A STOPPED VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE CONTACT SUSTAINED HEAD AND LEFT KNEE INJURIES THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TOWED TO HER RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 178,000. THE VEHICLE WAS DESTROYED.