LEXUS Complaints

FAGAN ROUSSEAU REPORTING 05-06-2017 VEHICLE IN STORAGE IN A SHOW ROOM LEXUS 13025 W DODGE ST, OMAHA NE, NO NE TITLE NO SHIPPING IMPORT PAPERS IN DRIVERS SEAT BELT RANGE , NO INSURANCE CARD IN GLOVE BOX, NO DOT TIRE NUMBER LISTED WITH PURCHASE PAPERS, WARRANTY COVERS ONCE A MONTH AIR INSPECTION OF VAVLE STEM LOSING AIR, EPA= FILTERS FOR STORAGE OR DRIVER, ENGINE NUMBER FOR EMMSSIONS, DOT TRANSFER OF TRAVELED OWNERSHIP, ODOMETERSTATEMENT NOT LISTED. JAPAN TO USA TO MO TO NE TO STORAGE ROOM, PAINT ISPECTION OF NO WATER DAMAGE AFTER FACTORY PAYS TO UNWRAP AND WASH, SHIPPING DRIVER INSPECTION MISSING FROM SEAT BELT REACHABLE DRIVERS DOOR, TITLE OF OWNERS TO PROVE NO THEFT, CLASS C HAZMAT VEHICLE. MY PERSONAL RES IS 2276 ORCHARD ST , LINCOLN, NE 68503

TAKATA RECALL. MY FATHER WAS TOLD ABOUT AN INFLATOR RECALL ON HIS PASSENGER SIDE AIRBAG LAST YEAR (MAY 2016). HE WAS TOLD TO CONTINUE DRIVING THE CAR BUT IT WAS RECOMMENDED THAT NO ONE RIDE IN THE PASSENGER SEAT. MY FATHER IS 90 YEARS OLD AND STILL CARRIES A VALID DRIVER'S LICENSE. MY MOTHER IS 84. PUTTING HER IN THE BACKSEAT OF THE CAR FOR A FEW MONTHS WOULD BE INCONVENIENT BUT DOABLE. PUTTING HER IN THE BACKSEAT FOR OVER A YEAR IS UNACCEPTABLE (NOT TO MENTION SHE REFUSES TO BE CHAUFFEURED AROUND THE CITY BY MY FATHER). I WORK FOR AMERICAN HONDA MOTOR CO. AND IT IS OUR POLICY TO GET PEOPLE OUT OF THEIR CARS UNTIL SUCH TIME AS THEY CAN BE FIXED. I AM CONCERNED THAT LEXUS DOES NOT HAVE THIS SAME POLICY. IF THAT AIRBAG DEPLOYS DURING A COLLISION, I HAVE NO DOUBT IT WILL KILL MY MOTHER. I THINK IT ONLY APPROPRIATE THAT MY PARENTS BE PROVIDED A RENTAL AT LEXUS' EXPENSE UNTIL THE INFLATOR CAN BE REPLACED (HOPEFULLY SOMETIME IN 2017).

FAGAN ROUSSEAU 5-06-2017 REPORTING . DEALERS HATE ME! FOR GOOD CAUSE, NO RECORDS SHOWING DOT NUMBER ON TIRES WITH WARRANTY PAYING OUT ON TIRE PRESSURE CHECK OF MONTHLY SITTING , VALVE STEMS LEAK AIR, BATTERY SITTING OVER TIME LOSES CHARGE, WARRANTY PAYS FOR DEALER TO UNWRAP VEHICLE AND ATTACH GLUE DECALS TO PAINT PROTECTED UNDER WARRANTY, NO RECORD OF BRAND TITLE , EPA=FILTERS, STORAGE OR DRIVER TYPE, ENGINE MEETING EMMISSIONS, DOT = FROM JAPAN TO USA TO TOYOTA MOTOR SALES TO DEALER TO ME TEST DRIVING CLD CLASS C COMMERCIAL LEXUS TYPE O VEHICLE. TOYOTA WANTS FLOOR MATS INSPECTED. AFTER MARKET PARTS ADDED, NO DOCUMENTS LISTED. NO MANUFACTURED DATE , IN FLOOR ROOM OF LEXUS, 13025 W DODGE ST, OMAHA, NE, 68154

DEALERS HATE ME, TOO EDUCATED. VEHICLE IS A COMMERCIAL CLASS C -HAZMAT OPERATED AS A TYPE O. IN NE, THIS VEHICLE IS PARKED IN THE DEALERSHIP UNTITLED INTO THE STATE OF NE, DOT TIRE WARRANTY, TIRES MUST BE CHECKED EVERY MONTH FOR VALVE STEM LEAKS, BATTERY GO OLD AFTER SITTING AROUND. DEALER REJECTED TO 1099 MISC ME, WARRANTY OF TOYOTA PAYS TO UNWRAP AND WASH VEHICLES YET DMV HAS NO RECORD OF WEIGHT OF VEHICLE FOR CLASS C, NO RECORD OF CERTIFICATE OF EXEMPTION OF VEHICLE EVEN BEING IN NE, EPA REQUIRES ENGINE INFO FROM JAPAN SHIPPING TO USA. DOT REQUIRES CARGO TO BE CLEAR OF HAZARDS FROM JAPAN TO USA. YET DMV/ DEALER HAVE NO RECORDS TO PROVER NON HAZARDS TO ME AS A DRIVER, NO INSURANCE NO REGISTRATION IN DRIVERS DOOR , NO SHIPPING PAPERS IN DRIVERS DOOR. FIRESTONE WARRANTY NEEDS RECEIPTS OF PURCHASE, NO MANUFACTURER DATE LISTED, REPAIR SHOP HAS UNPAID BILL OF APPLYING PARTS TO SKIN VIOLATING THE COVERAGE OF WATER DAMAGE, GLUE IS WORSE THEN WATER. [XXX] -HAZMAT , NO ODOMETER STATEMENT FROM TOYOTA MOTOR SALE TO NE TO DEALERSHIP TO FLOOR ROOM, 6500 TELLURIDE, NE 68521. I NEED TO KNOW WHAT CABIN AIR FILTER INSTALLED, STORAGE TYPE OR DRIVER TYPRE=EPA DOT HAS DOT NUMBER ON TIRES BEEN TRANSFERRED , I FILED WITH DMV STATE-NE , FILED WITH GEICO INSURANCE, 5-01-2017, I HAVE PHOTOS TO SEND LATER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2010 LEXUS HS 250 HYBRID. WHILE DRIVING, THE CONTACT FELT THE VEHICLE'S ALIGNMENT MOVING AROUND. THE TIRE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED TO BE REALIGNED DUE TO AN ISSUE WITH THE CONTROL ARM. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 108,000.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LEXUS ES350. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND COULD NOT CONFIRM WHEN THE PARTS WOULD BE AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED A RECALL NOTICE FROM LEXUS LAST YEAR (NHTSA RECALL NO 16V-596) RE REAR LOWER SUSPENSION ARM (NO.1) ASSEMBLIES. AS OF TODAY, WELL OVER SIX MONTHS LATER, LEXUS HAS BEEN UNABLE TO OFFER ME THIS FREE SERVICE TO CORRECT THE DEFECT. I HAVE TRIED TO ARRANGE IT MULTIPLE TIMES OVER THE PAST 6+ MONTHS AND THEY CLAIM THEY ARE OUT OF THE PART(S).

HIT SIDE ROAD ON HIGHWAY THAT WAS GRAVEL. TURNED WHEEL TO GET BACK ON HIGHWAY AND SUV ROLLED 1 1/2 TIMES - HAD TAKEN IT IN A COUPLE YEARS PRIOR DUE TO BACK WHEELS NOT BEING STABLE ON GRAVEL ROADS AND WAS TOLD THE STABILITY CONTROL WAS FINE WHICH IT WASN'T.

TL* THE CONTACT OWNS A 2006 LEXUS GX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.

TL* TAKATA RECALL. THE CONTACT OWNS A 2012 LEXUS ES350. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) WAS RECEIVED IN JANUARY OF 2017. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.