LEXUS Complaints

VEHICLE APPEARED TO ENTER "FAIL-SAFE" MODE WITH REDUCED POWER WHILE DRIVING ON HIGHWAY RESULTING IN REDUCED ABILITY TO CONTROL VEHICLE. SEVERAL MINUTES LATER, WHILE DRIVING ON CITY STREET, THE VEHICLE EVENTUALLY LOST ALL POWER WHILE STOPPED AT RED LIGHT AND COULD NOT BE DRIVEN, AND POWER-STEERING ALSO FAILED. WARNING LIGHTS INCLUDED "CHECK HYBRID SYSTEM," "CHECK ENGINE WARNING LIGHT," "SLIP INDICATOR," AND PERHAPS OTHERS. AFTER TURNING OFF AND TURNING BACK ON AT RED LIGHT, THERE SUFFICIENT POWER TO DRIVE VEHICLE AGAIN, THOUGH "CHECK HYBRID SYSTEM" AND "CHECK ENGINE WARNING LIGHT" REMAINED ILLUMINATED. A COUPLE HOURS LATER, AFTER RESTARTING VEHICLE, WARNING LIGHTS WERE NO LONGER ON AND VEHICLE COULD BE DRIVEN NORMALLY. THE CONDITION APPEARS SIMILAR TO ISSUE IN TOYOTA SAFETY RECALL 13V-396. HOWEVER, OUR VEHICLE'S VIN IS NOT IN THE RANGE OF THAT RECALL. WE HAVE NOT YET CONTACTED LEXUS DEALERSHIP REGARDING THIS ISSUE. *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 LEXUS IS 250. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE. ...UPDATED 03/13/17 *BF

TAKATA RECALL,TAMARA INFLATORS. ON JUNE 9, THE NOTICE CAME TOLD NOT USE THE FRONT PASSENGER SEAT. IT IS NOW JAN. 23, 2017 AND THE DEALER CONTINUES TO PUT OFF THE REPLACEMENT OF THE UNSAFE PARTS. THIS IS UNREASONABLE AS WE ARE UNABLE TO USE THE CAR I TRANSPORTING GRANDCHILDREN AND EVEN GO OUT TO DINNER WITH FRIENDS. WHY?

WHEN I SWITCH OFF THE ENGINE, REMOVE THE IGNITION KEY THE VEHICLE WILL ROLL/CREEP FORWARD OR BACKWARDS WHEN THE SHIFT LOCK SELECTOR LEVER IS LEFT IN DRIVE OR REVERSE WHEN THE SUV IS PARKED ON AN INCLINE. I STRONGLY FEEL THIS IS A SERIOUS SAFETY HAZARD IF THE SUV IS PARKED ON AN INCLINE WITH THE SHIFT LOCK SELECTOR LEVER IS LEFT IN DRIVE OR REVERSE AS THE SUV WOULD ROLL/CREEP FORWARD OR BACKWARDS AND POSSIBLY CAUSE AN ACCIDENT AND RESULTING IN BODILY HARM. TO BE ON THE SAFE SIDE I NOW MAKE SURE THAT THE SHIFT LOCK SELECTOR LEVER IS LEFT IN THE PARK POSITION AND THE PARKING BRAKE PEDAL IS PUSHED DOWN WHEN I SWITCH OFF THE ENGINE. MY MAIN CONCERN IS IF MY FAMILY MEMBERS DRIVE THE SUV AND DO NOT PUT THE SHIFT LOCK SELECTOR LEVER IN THE PARK POSITION AND HAVE THE PARKING BRAKE PEDAL PUSHED DOWN THE VEHICLE WILL/CREEP FORWARD OR BACKWARDS IF THE SHIFT LOCK SELECTOR LEVER IS LEFT IN DRIVE OR REVERSE. I BROUGHT THIS PROBLEM TO THE ATTENTION OF THE LEXUS DEALER AND WAS TOLD THAT THIS PROBLEM DOES NOT COME UNDER A 2002 LEXUS RX 300 SUV RECALL. THE LEXUS SERVICE CONSULTANT GAVE ME A QUOTE ON 10-10-2017 FOR $739.89 PLUS THE COST TO RE-CORE A AAA LOCK AND KEY. THIS WOULD INVOLVE REPLACING THE IGNITION HOUSING, R&R, PART # LE45280-33130, DESCRIPTION: BRACKET ASSY, STEERI. I WOULD LIKE YOUR COMMENTS ON THIS PROBLEM.

8 MONTHS WAITING FOR A FIX..HAVE CALLED TWICE. THIS LAST TIME I WAS HUNG UP ON...LINE JUST WENT DEAD AFTER AGENT ANSWERED. NEVER CALLED ME BACK EVEN THOUGH HE HAD MY INFO. THEY SAY A PASSENGER SHOULD NOT RIDE SO MY HUSBAND AND I ARE LOOKING LIKE "DRIVING MISS DAISY" HOW LONG IS THIS SUPPOSED TO GO ON???? *TR

TL* TAKATA RECALL. THE CONTACT OWNS A 2007 LEXUS E350. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. ...UPDATED 03/13/17 *BF UPDATED 08/31/2017*JS

DASHBOARD AND DOOR PANELS SEEM TO BE MELTING. IN SUNSHINE THEY GET GLUEY AND STICKY. SUN ON DASH REFLECTS IN EYES

LEXUS/TOYOTA HAS PROMISED TO REPLACE RECALLED PARTS FOR A 2006 LEXUS IS 350- STICKY DASHBOARDS AND SIDE PANELS OF CARS IN WHICH LOW-QUALITY OR DEFECTIVE MATERIALS WERE USED WHEN MANUFACTURING- THAT WHEN EXPOSED TO SUNLIGHT AND SUBSEQUENT HEAT THE PARTS MELTED BECOMING STICKY, AND PERMANENTLY REMAINING IN A SEMI-VISCOUS STATE. HOWEVER, NO PROGRESS HAS BEEN MADE TOWARDS REMEDYING THE SITUATION. REGARDLESS OF HAVING BEEN ON A WAITING LIST TO HAVE THE DEFECTIVE DASH AND DOOR PANELS REPLACED SINCE 2015-AS OF JAN 2017 THERE IS STILL NO ESTIMATED TIME FOR WHEN THE REPAIR WORK WILL BE DONE. LEXUS CLAIMS TO HAVE LIMITED PARTS/SUPPLIES TO WORK WITH THUS CAUSING THE DELAY, HOWEVER AFTER CHECKING WITH A LOCAL THIRD PARTY AUTO REPAIR SHOP, I LEARNED THAT THE THIRD PARTY CAN PERFORM THE REPAIRS IMMEDIATELY. I SPOKE WITH A LEXUS REP ABOUT HAVING THE REPAIRS MADE BY A THIRD PARTY AND BEING REIMBURSED BY LEXUS- AND I WAS INFORMED BY THE REP THAT THEY WOULD NOT COVER THE COST OF THE REPAIRS DONE BY A THIRD PARTY BECAUSE IT WOULD HAVE TO BE GENUINE LEXUS PARTS TO BE COVERED- BUT THE THIRD PARTY ASSURES ME IT WOULD BE USING GENUINE LEXUS PARTS- AND THAT DUE TO THE SPECIFIC NATURE OF THE PARTS (DASH AND DOOR PANELS) LEXUS WOULD BE THE ONLY MANUFACTURER THAT MAKES THOSE PARTICULAR PARTS. I BELIEVE BEING ON A WAITING LIST WITH NO ESTIMATED DATE AS TO WHEN TO EXPECT RELIEF IS A DELIBERATE RUSE TO PUT CUSTOMERS OFF INDEFINITELY AND THAT LEXUS/TOYOTA HAS NO INTENTION OF ACTUALLY FOLLOWING THROUGH WITH THE REPAIRS. WE WOULD LIKE TO HAVE A THIRD PARTY DO THE REPAIRS IMMEDIATELY AND THEN BE REIMBURSED FOR THE OUT OF POCKET COST OF CORRECTING THE DEFECTIVE/ RECALLED PARTS. HTTP://WWW.CARCOMPLAINTS.COM/NEWS/2015/TOYOTA-REPLACE-MELTING-SHINY-DASHBOARDS.SHTML. *TR

TANAKA RECALL. NOT GETTING ANY RESPONSE FROM LEXUS. I DON'T FEEL THEY'RE DOING ENOUGH. IT'S ALMOST A YEAR NOW.

TL* THE CONTACT OWNS A 2005 LEXUS GX470. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V065000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM NOTICE DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.