2021 LINCOLN NAVIGATOR Complaints

When first first entering a hot cabin, the backup camera will not work until the cabin cools down for just a few minutes. Vehicle not moving. 8

Passenger windshield wiper arm flew off while driving vehicle in moderate rainy weather.

I was driving about 40 miles per hour on an open road when I heard a very loud popping/explosion sound and falling glass. I immediately pulled over and found my panoramic sunroof had exploded and the glass was dropping into the cabin, most of it being caught by the interior sunroof screen. I immediately drove it to the Lincoln dealer where I bought it. They said they have never heard of such a thing as an exploding sunroof, and said it must have been a projectile hitting the top of my car; I find this highly improbable. Also, the pictures they took (attached to this report) are consistent with other pictures found online related to exploding sunroofs. The dealer also said that all glass is not warrantable, therefore, there was nothing they could do. I also called Ford Motor Company who originally said there might be something they can do to cover the cost. After discussing with the local Lincoln dealer, and internally, they wrote back that there was nothing they could do. They also declined to answer if this has been a recurring issue and our request to make a formal incident report to Ford. Although no one was hurt in this incident, had I been driving my children with the sunroof screen open (which we often to) at the time of this incident, they would have have tempered glass fall down on them, and potentially in their eyes.

Passenger whipper arm is loose especially when you lift the arm to clear snow from the windshield it will not align it its original location without multiple attempts.

The contact owns a 2021 Lincoln Navigator. The contact stated that while operating the vehicle, the power steering suddenly malfunctioned causing the steering wheel to become very difficult the turn in either direction. Additionally, the instrument panel display became distorted and unreadable, the brake light remained illuminated, and the vehicle would not properly accelerate. The vehicle was taken to the local dealer, but the cause of the failure was not yet determined. The manufacturer was not yet notified of the failure. The failure mileage was 19,000.

The contact owns a 2021 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 Lincoln Navigator. The contact received notification for NHTSA Campaign Number: 22V346000 (Engine) however, the part to do the recall repair was unavailable. The dealer was contacted after receiving the recall notification and the contact was informed that parts were not available because the cause of the defect was not yet determined. The contact was then notified that the recall had been divided into two separate recalls requiring two different repairs to fix the vehicle. The contact scheduled an appointment with the dealer for a routine maintenance check; while at the dealer, she was informed that there was still no resolution to the recall. Once the contact picked up her vehicle, she was informed that the recall was serviced. The contact was informed that the ground wires connected to the battery and cooling systems were shrink wrapped which she would prevent the under-hood fire failure. The contact expressed concerns with the dealer, noting that the plastic shrink wrapping would melt under a hot engine and would not resolve the recall. The contact made multiple attempts to reach the manufacturer but had no success. The contact had not experienced a failure. Parts distribution disconnect.

Urgent safety recall. Informed of this urgent safety recall of fires on May 17 and there still has been no resolution by Lincoln to fix this urgent safety issue.

The contact owns a 2021 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 22V346000 (Engine) and 22V250000 (Visibility) however, the part to do the recall repairs was unavailable. The local dealer was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Lincoln Navigator. The contact received notification of NHTSA campaign numbers: 22V250000 (Visibility) and 22V346000 (Engine) however, the parts to do the recall repairs were unavailable. The local dealer was contacted and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact stated that the driver’s side windshield wiper experienced the failure listed in 22V250000 (Visibility). The failure mileage was unknown. VIN tool confirms parts not available.