LINCOLN Complaints

Purchased car in early January 2024 and on February 18th the vehicle wouldn't start. Got the vehicle to start after jumping it and drove straight to the dealership to have it checked / repaired. The car has been in the dealership service bay ever since. I worked with dealership and then escalated the issue to Lincoln Concierge Group (corporate office). I am told it is an issue with the Audio Control Module (ACM) where the electronics continue to draw down on the battery even after the car is shut off. The Lincoln programmers have taken multiple attempts to fix the problem ... all unsuccessfully. The new car has been in the dealership for OVER a month now. They have provided a loaner in the meantime but that is little consolation for the time and concerns we have with the vehicle purchased. I have asked that they consider the vehicle a lemon and allow for acquisition of another Lincoln. These requests have been denied but may be considered in the future. Looking for assistance in resolving this issue.

The contact owns a 2017 Lincoln MKC. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that when the accelerator pedal was depressed, the vehicle lunged forward and shook. Additionally, the check engine warning light illuminated. The vehicle was taken to an independent mechanic and the contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer several times. However, the failure was unable to be duplicated. The contact stated that the fluids were replenished, and the fuel line was cleaned. The failure reoccurred. The vehicle was taken to another dealer where the failure was diagnosed with a coolant leak and a failed engine, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised that the repair was not covered under warranty or recall. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 62,500.

The contact owns a 2017 Lincoln MKC. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated on the instrument panel. The vehicle was taken to an independent mechanic, who determined that coolant intrusion had damaged the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Technical Service Bulletin: 19-2346. The manufacturer was not notified of the failure. The failure mileage was 34,500.

I was driving home in rush hour traffic at approximately 50 mph. I tried to brake but the pedal went to the floor and I had no brakes at all. Turns out this was a recall issue for the same issue for the previous four years MKZs. Replacing the fluid did not fix the problem and the 2,000 dollars charged for just the module that controls this is disgraceful. That doesn't include the other thousand for a mechanic to install the part. I managed to avoid hitting anyone, but not by much. This is extremely dangerous and should be addressed

The contact owns a 2019 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 23V598000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The contact was placed on a waiting list. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

My 2016 Lincoln MKC has a recall. Recall was mailed to me and I called closest Lincoln dealership to begin process. Dealership stated part was on back order and I would get a call when it comes in. I called a few weeks later and still no luck. I attempted calling several times with no luck. Fast forward 2-3 months after calling, I’m driving with my son and out of nowhere the car begins to stall while driving and fumes start coming out from air vents. It was an awful and strong smell. As I pulled over the check engine and battery light came on. I had vehicle towed to dealership which they return with a catalytic converter code. I paid to get replaced and get a call that car is good to go, but recall part is still not available. Picked up my vehicle and didn’t make it more than .5 miles I realized my car is stalling and will not go past 40mph. Take it back, employees look dumbfounded and ask me to leave car and they will get back to me. I get a call a week later stating I need a pigtail connector and all will be fixed. They change it out, I go pick up my car and still same condition. Leave dealership and wait on another call stating it is a whole electrical wire harness which needs to be changed. I am Told last week that it would be $1900 to repair! I still do not have my car back and feel as if it is a guessing game at my expense!

On [XXX] the drivers side keyless entry fell off our vehicle while traveling on the Ohio turnpike. The wiring harness held the trim component from falling off the vehicle, but caused it to fling and smash into the vehicle until we pulled off the turnpike. We duct taped the part in place until we could get the vehicle to our local Lincoln dealer. I noticed that the part had no clips to hold it into place, just double sided sticky tape that had only adhered to about 1/3 of the frame. On inspection, we noticed that the passenger side trim was also loose. I was told by Lincoln that at 53,000 miles this was a trim part and not considered an electrical component. We purchased a new component (part # BE9Z7420555BA) and had the dealership (Signature Ford of Owosso, MI) install the part. Now on [XXX] we heard a rattle coming from the drivers door. On inspection, the new part has almost came off again as well as the passenger side trim. We checked for a recall and found that the Ford Edge (the same basic vehicle with a Ford logo) has a recall on this same component. Can you be of any help in this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Sunday, March 3rd, 2024, I was backing out of garage to head to grocery store and my car was in reverse but would not move when I turned it. I thought I had hit it in neutral by mistake. So I put it in forward and then reversed it again. It seem fine so I went to grocery store and when I turned to go into a parking space it would not move as almost it was in neutral. Then my AWD Malfunction light came on so I called my husband and we were 5 minutes from dealer ship so we took it there and dropped it off. Monday, I called dealer ship to have them look at it and they told me that my rear differential motor had to be replaced at a cost of $1800 and it was not covered under power train warranty because the part did pop up when it was entered. Car only has 44K miles on it...Waiting on someone from Ford to call back to see why it is not covered.

The contact owns a 2019 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 23V598000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 Lincoln Navigator. The contact stated while reversing, the rear-view camera image was blue. The contact stated that the failure had been recurring while reversing. The vehicle was taken to the local dealer, where it was diagnosed that the rear-view camera had failed and needed to be replaced. The vehicle was being repaired. The contact related the failure to NHTSA Campaign Number: 23V598000 (Back Over Prevention); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.