LINCOLN Complaints

The contact owns a 2013 Lincoln MKS. The contact stated that while driving at an undisclosed speed, the power steering assist fault warning message was displayed and the vehicle experienced a loss of power steering assist. The contact restarted the vehicle while attempting to correct the failure however, the failure recurred. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.

the main "Sync" dashboard screen, 3 different times within 2 weeks, after warm engine was re-started, the screen was looking like video was completely out of "sync" of "vertical hold", mostly vertical, in sections, making the screen unuseable: the vertical image was rolling in the vertical axis. After several to many minutes of driving & re-starting the secreen went back to "normal".

Leased 2019 Lincoln Nautilus has needed 10 roadside assistance calls and has been in the Lincoln Service for warranty work at least 9 times in the last 6 months for the same issue. The vehicle's battery is being drained when the vehicle is completely shut off. I've had numerous issues when going to start my vehicle for work or personal transportation and the vehicle's battery is drained. As a first responder my vehicle operational dependability is a priority. I've needed numerous jump starts from Lincoln roadside service to get to work. At times I was unavailable to get to work because of the dead battery. I've had the car in Lincoln service for the same issue 9 times with no resolve. My vehicle has been in the service department over 9 times now. I am currently in a loaner car because my vehicle is in the service department. When the problem first started my rear hatch door opened while I was driving the vehicle. Shortly after that the battery was draining when the car was shut off. This is a not only a transportation issue but also a safety issue.

When in park, vehicle fails to stay parked in some instances. For example, SUV has rolled forward (while in park): when parking on an incline or while unloading items from trunk, resting against bumper caused it to roll ahead and hit closed garage door in the garage, or when leaning on the SUV body outside vehicle it can disengage from park and start moving while shifter stays in P position. Emergency break stops movement. We started noticing the issue Jan 2022 and took it to Lincoln for service on 02/25/22 to investigate (after multiple accounts, same concern). They found no recognizable problem, stating vehicle might not have been in park to begin with. No parts were removed; only a visual & functional assessment. Paid an inspection bill with no resolution to safety concern. However, it re-occurred on 4/2/22. Because the concern is intermittent and cannot be replicated on demand it’s harder to predict when SUV will move. Using the emergency parking break as a safety back-up for now. Vehicle is available for further inspection. To date, no major damage caused. Yet, forgetting the manual break could result in a terrible situation at any time. All instances of rolling away have occurred after driver exited the vehicle. Level parking surfaces are not always available. Probably unrelated to the safety issue, there are strange electric bugs. Radio will turn on randomly while driving; tailgate will open on its own when SUV is parked. However, no warning messages have displayed for any of the safety or electrical issues described.

On 5 separate occasions my car has given me a warning saying "Stop Safely Now." When I begin to slow down, the car looses all power and I have to coast to a stop somewhere. The first time the car started back up and I was able to drive it again, the following 4 times it had to be towed. Each time I was stranded on the side of the road - once literally on the road because I was unable to get onto the berm because of high snow drifts and the car just stopped, which was a huge safety issue. Each time this has happened it has taken approximately 3 hours for a Lincoln approved tow truck to come and get the vehicle leaving me stranded in the freezing cold with multiple children and no heat in my vehicle. My speed has varied each time this has happened. One time I was in park, another time I was doing 60+MPH and the others were in-between these speeds. I have multiple videos of what happens and have provided them to Lincoln. Lincoln has replaced the battery and also the Powertrain Control Module and nether of these have corrected the problem.

Brought vehicle into the dealer for tire rotation service. They said they could not take my wheels off the car because the lug nuts have become swollen. This is a common condition where the chromed metal lug nut covers become separated from the lug nuts and expand such that the lug nut socket no longer fits. This means that I can't remove a wheel to fix a flat on the road which become a real hazard.

In 2021 had an issue with brakes failing and becoming unresponsive/difficult to press almost causing a crash. Vehicle was inspected and the dealer replaced the brake booster and a vaccum line. This didn’t fix the issue. Recently had the same problem occur again where the brakes are intermittent and sometimes become soft and sink to the floor while driving. Apparently a bunch of people have been having this issue and the fix for it is to put your vehicle into reverse going 20mph and to slam on the brakes several times until the brakes become firm. Apparently there must be an issue with the ABS/HCU having a valve stick. Have seen Ford and Lincoln recall older cars up to 2010 in the past few years for DOT 3 causing corrosion to cause valve in HCU to stick. Remedy had dealer flush DOT 3 brake fluid and put DOT 4 and change HCU and master cylinder cap to say DOT 4 fluid. No recalls for my 2014 but I believe this is definitely a safety issue that should be addressed. https://m.youtube.com/watch?v=EqIkUE46Kvk

Vehicle (SUV) floor board and truck had standing water from unknown source. Suspect rear hatch and/or glass roof design allows for environmental contamination to enter. Water travels down to floor and pools. For example, spare tire was found to be submerged. Rear seat and trunk carpeting were moist (saturated) to the touch. Concern: If water in the vehicle is undetected and is allowed to pool for long periods of time, three things will happen: 1. Accelerated corrosion and loss of function for any electrical wiring. 2. Standing water can develop mold, impacting air quality through long term and repeated exposure. Impact of vehicle occupants health. (In our instance, Mom & newborn) 3. Accelerated corrosion of vehicle internal structure. For example, seat fasteners. Item was discovered by third party service center and dealership is investigating root cause now. Dealer commented this is a problem more common with other models in the same family but not the model of this vehicle. No warning or indicator of the problem was present.

The contact owns a 2015 Lincoln MKS. The contact took the vehicle to the dealer for routine servicing and was informed that the rear suspension toe links were loose and needed to be replaced. The vehicle had not been repaired. The contact learned of a previous recall for the failure. The contact was informed that the VIN was not included. The manufacturer was made aware of the failure. The approximate failure mileage was 65,000.

Back passenger door opened while driving. Locking mechanism will not keep door shut.