LINCOLN Complaints

JUNE 1 2016 2007 LINCOLN MKX VIN [XXX] RECALL AIRBAG RECALL NUMBER 16V384. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TAKATA RECALL. I RECEIVED A LETTER IN JULY 2016 THAT MY PASSENGER AIRBAG WAS ON RECALL. THE LETTER STATED:" A RUPTURED INFLATOR MAY RESULT IN METAL FRAGMENTS STRIKING VEHICLE OCCUPANTS CAUSING SERIOUS INJURY OR DEATH." IT IS NOW SEPT. 21, 2016 AND I HAVE BEEN CALLING LINCOLN COMPANY ASKING WHEN WILL MY AIRBAG PART BE AVAILABLE. IT WAS LEARNED THAT LINCOLN IS "IN THE DEVELOPMENT STAGE" TO PRODUCE THE PART! NOT ONLY DO THEY NOT HAVE A PART, THEY HAVE NOT EVEN DEVELOPED THE PART YET!!" I SPOKE TO THREE DIFFERENT PEOPLE AT LINCOLN CUSTOMER SERVICE AND A SUPERVISOR ABOUT THIS SITUATION. THEY ALL STATED THEY HAVE NO IDEA WHEN A PART WOULD BE AVAILABLE, EVEN THOUGH I AM IN FLORIDA ZONE A FOR THE MOST SERIOUS CASE OF INFLATOR MALFUNCTION. SINCE RECEIVING THE LETTER, I HAVE NOT ALLOWED ANYONE TO SIT IN THE FRONT SEAT PASSENGER SEAT.....AND WILL NOT UNTIL THIS MATTER IS FIXED. HENCE, I HAVE NOT HAD THE USE/ENJOYMENT/COMFORT OF THE AUTOMOBILE THAT I PURCHASED. THIS IS VERY UNACCEPTABLE. THE WORST PART OF THIS TO ME IS THAT THE THREE PEOPLE I SPOKE TO AT LINCOLN SAID, "IT IS SAFE TO DRIVE THE CAR AND USE THAT SEAT, SINCE THE LETTER DID NOT INDICATE A LOANER CAR WOULD BE ISSUED." HOW IN THE WORLD CAN ANYONE GET A LETTER LIKE THIS AND THEN THE COMPANY SAY THE LIKES OF "OH DON'T WORRY."???? THEIR LOGIC IS TOTALLY INSANE AND ILLOGICAL. UNFORTUNATELY, I UNDERSTAND THAT OVER 50 MILLION CARS+ ARE ON RECALL FOR THIS MATTER AND IT IS A NIGHTMARE FOR THE CAR COMPANIES. HOWEVER, I CAN NOT WORRY ABOUT THEM, I HAVE TO WORRY ABOUT MY GRANDSON, OR ANY OTHER PASSENGERS! HOW LONG WILL I HAVE TO MAKE PEOPLE SIT IN THE BACKSEAT OF MY CAR?????

TL* THE CONTACT OWNS A 2008 LINCOLN MKZ. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). THE CONTACT STATED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 LINCOLN MKZ. THE CONTACT STATED THAT THERE WAS AN ABNORMALLY STRONG FUEL ODOR COMING FROM THE VEHICLE WHILE PARKED IN THE CONTACT'S GARAGE. UPON FURTHER INSPECTION, THE CONTACT WITNESSED FUEL LEAKING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS EXTENSIVE CORROSION AND RUST ON THE FUEL TANK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 187,000. UPDATED 01/11/2017*CT UPDATED 01/26/17*JB

TL* THE CONTACT OWNS A 2014 LINCOLN MKT. WHILE DRIVING 15 MPH, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER FOUR ATTEMPTS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V621000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 18,900.

TL* THE CONTACT OWNS A 2007 LINCOLN MKX. WHILE DRIVING 35 MPH, THE ENGINE CAUGHT FIRE. THE POLICE WERE NOT NOTIFIED. A PASSENGER EXTINGUISHED THE FIRE. THE CONTACT AND THE OTHER PASSENGERS WERE NOT INJURED. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS A FUEL LEAK. THE LOCAL MECHANIC REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 103,000.

TAKATA RECALL I DON'T FEEL SAFE DRIVING MY 2006 LINCOLN. I DON'T FEEL SAFE HAVING A PASSENGER. MY CAR IS IN EXCELLENT CONDITION WITH ONLY 48000 MILE ON IT. EVEN IF I WANTED TO SELL OR TRADE IN, WOULD I BE LIABLE. I NEED TO GET THIS TAKEN CARE OF RIGHT AWAY. WHOM DO I CONTACT AT TAKATA?

ON 3 SEPARATE OCCASIONS (MOST RECENT ON 9/16/16) POWER TO VEHICLE SIMPLY CUTS OUT - ON TWO OCCASIONS IT HAS OCCURRED AT HIGH SPEEDS ON BUSY INTERSTATE WITH HEAVY TRAFFIC. EXTREME DANGER, AS UNABLE TO TIMELY PULL TO SIDE OF THE ROAD CAUSING TRAFFIC JAMS AND POTENTIAL ACCIDENTS/REAR-ENDS. SELLING DEALER HAS BEEN UNABLE TO RESOLVE OR FIX PROBLEM.

TAKATA I HAVE A VEHICLE I NEED TO USE...BUT I TAKE MY LIFE IN MY HANDS WHEN I DRIVE IT. PLEASE TELL ME WHY THIS CANNOT BE FIXED.

TL* TAKATA RECALL. THE CONTACT OWNS A 2008 LINCOLN MKX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS). FOR MONTHS, THE DEALER WAS UNAWARE WHEN THE MANUFACTURER WOULD SUPPLY THE PARTS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.