LINCOLN Complaints

I brought my Lincoln Nautilus to an authorized Lincoln dealership due to a serious transmission issue. The dealer kept the vehicle for four days, diagnosed a potential transmission failure, and told me that the transmission could “blow.” However, they returned the car to me unrepaired and admitted they could not fix it anytime soon. The reason: the dealership has only one transmission technician, and that person is currently working through a backlog of transmission jobs from March. My vehicle — with a known safety risk — was effectively placed at the back of a months-long line, with no estimated repair date. I contacted Lincoln Concierge, who opened a case but informed me there was “nothing they could do.” I now have a car that is unsafe to drive due to a transmission issue that the manufacturer and dealership both acknowledge but are unable to address in a timely or safe manner. This presents a serious safety risk. A transmission failure while driving could result in loss of control, sudden deceleration, or breakdown in active traffic. I am requesting that NHTSA investigate this issue as a systemic safety failure — both in terms of the defect itself and Lincoln’s inability to service it promptly.

My 2021 Lincoln Corsair has 20,691 miles on it. At a dealer visit on June 9, 2025 for an oil change and routine maintenance I was told by the dealer that the rear brakes needed replacement. A friend of mine with a 2022 Corsair with 18000 miles on it has the same issue with rear brakes being worn out. This appears to be a common issue with late model Escapes, Corsairs, and Ford Edges. Rear brakes should never wear out in 20K miles unless the calipers are sticking which is what is happening. This appears to be a safety issue as the rear brakes could fail at any time with these low mileage vehicles.

When pumping gas it always overflows. Tried several gas stations. Two different dealers have attempted to fix (they did confirm the issue). Each had had at least 3 attempts with no success. Lincoln seems disinterested in finding a remedy. This feels very unsafe to me in many ways.

The contact owns a 2019 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 23V378000(Engine); however, the part to do the repair was not yet available. No further information was available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

This correspondence comes to you in regard to Safety Recall Notice 24S79 / NHTSA Recall 24V954. I received a notice in February of this year from Lincoln regarding our vehicle (VIN [XXX] )- a 2021 Lincoln Corsair Plug-In Hybrid. The notice instructs us to cease charging the high voltage battery until further notice. The recall notification states that further charging the battery could result in a vehicle fire. The notice finally states that a resolution and parts will be available during the second quarter, which is now. Unfortunately, to date I have heard nothing from Lincoln. As we are both retired , my wife and I purchased a Plug-In Hybrid to help save money on gasoline. For the past three (going on four) months, we have had to pay for gasoline for every mile we have driven. Additionally each day that passes is another day less we have remaining on the original warranty. It would be greatly appreciated if you could respond to this request letting us know when this issue will be resolved. We also ask that Lincoln be obligated to extend a cash penalty to cover the cost of the last four months of gasoline purchases, and finally, to extend the manufacturer's warranty on the battery components to a lifetime warranty - in order for us to feel comfortable in the resolution offered to fix the issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am submitting this complaint to formally report that my 2017 Lincoln MKZ experienced engine block damage due to a failed torque converter weld, a known safety defect covered under NHTSA Recall 17V-427 / 18V-390 (Ford campaign 17S16). This recall specifically affects vehicles like mine equipped with a 2.0L gas engine and 6-speed automatic transmission, due to improperly welded torque converter studs. This failure causes loss of power and potential transmission or engine damage—precisely what occurred with my vehicle. When I brought my vehicle to an authorized Lincoln dealership in Alexandria, Virginia, the service department refused to cover the cost of repair, despite the vehicle falling within the recall parameters. Their refusal directly contradicts federal recall law (49 U.S. Code § 30120), which mandates that manufacturers and authorized dealers must remedy safety defects at no cost to the vehicle owner, regardless of ownership history or age. As a result of their denial, I am left with significant out-of-pocket costs for damage that should be addressed under a federally mandated safety recall. This poses both a financial burden and a public safety risk if other owners are similarly turned away. I am requesting that NHTSA: Investigate this dealership’s noncompliance with federal recall obligations. Ensure that Ford Motor Company and its authorized dealers are held accountable for safety-related repairs. Assist in compelling the dealer to honor the recall and reimburse or cover the cost of required repairs.

The overhead lights randomly turn on, which is incredibly distracting, especially when driving at night. Additionally, the moonroof has just stopped working. Although this is more of an inconvenience, I am concerned that both of these combined represent an electrical issue with the overhead console module, which can result in many more hazards if left without repair. There are no dash lights signaling issues. I have reported the problem to the dealer where I purchased the car a couple of months ago (Tim Short Ford of Lafollette); my local dealership (Rusty Wallace Ford Lincoln of Morristown), which also reported that there were two other vehicles currently in the service department for the same issue; and to the Lincoln Concierge. I found many reports online of similar issues with this vehicle and with the confirmed two other vehicles with the same issue at my local dealership, this appears to be a widespread problem. However, after speaking with the Concierge, it is apparent that the company is not acknowledging the issue as no accommodation was offered despite the known similar failures in the same model line.

The contact owns a 2017 Lincoln MKC. The contact stated that upon starting the vehicle, the vehicle was shuddering. The contact stated while driving approximately 30-35 MPH, the message "Engine Overheating" was displayed. The vehicle was taken to an independent mechanic, where the contact was informed that the coolant reservoir was empty. The mechanic added coolant to the vehicle and referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where it was diagnosed that there was coolant intrusion in the engine block. The dealer determined that the engine needed to be replaced. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The failure mileage was approximately 89,800.

On December 23rd ,2024 I brought my 2020 Lincoln Corsair to Keller ford dealer ship in Hanford CA. The issue was the engine overheated without any warning lights. I requested they diagnose the problem and provide me with the diagnosis and cost. They informed me that there was coolant intrusion on cylinder number 1 and spark plug was seized they told me I would need a new valve head and the cost would be $3950.86. I Have now learned that there has been a chromic problem with the 2.0 engine. I'm enclosing a problem list detailing the significant issues that have affected the corsair engine. These problems are systemic to the corsair engine as documented by the complaints of the corsair users. I have notified Lincoln of the problem and was never informed that this was a known problem to Lincoln. When we purchase the corsair I expected Lincoln to stand by its product. I was under the belief that Lincoln was a forth right and honest automobile company. I'm now out of pocket this amount of money. I expect Lincoln to act in good faith and remedy this situation. Please contact me at my email [XXX] or [XXX] On may 26 2025 I had travel approximately 200 miles since the repairs from Keller Ford I travel to Los Angeles CA. Before I arrived at my destination the exact same problem reoccured. With out any warning light my car overheated and white smoke came out of the tail pipe. The net day I went to South Bay Ford. They inspected my vehicle and told me the EGR cooler has develop a coolant leak. They took pictures with showed that the repair at Keller Ford fail to properly diagnose the problem. Again this appear to be a chronic problem to the corsair as other users had made written complaints to NHTSA. This repair cost $961.44. As the results the total cost of the damage to my vehicle is in excess of $4912.30. I once again demand that one could stand by it product and set this matter straight. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On December 23rd ,2024 I brought my 2020 Lincoln Corsair to Keller ford dealer ship in Hanford CA. The issue was the engine overheated without any warning lights. I requested they diagnose the problem and provide me with the diagnosis and cost. They informed me that there was coolant intrusion on cylinder number 1 and spark plug was seized they told me I would need a new valve head and the cost would be $3950.86. I Have now learned that there has been a chromic problem with the 2.0 engine. I'm enclosing a problem list detailing the significant issues that have affected the corsair engine. These problems are systemic to the corsair engine as documented by the complaints of the corsair users. I have notified Lincoln of the problem and was never informed that this was a known problem to Lincoln. When we purchase the corsair I expected Lincoln to stand by its product. I was under the belief that Lincoln was a forth right and honest automobile company. I'm now out of pocket this amount of money. I expect Lincoln to act in good faith and remedy this situation. Please contact me at my email [XXX] or [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)