2025 MAZDA CX-5 Complaints

While driving on February 12, 2026, the steering system failed, resulting in the steering wheel locking and becoming impossible to turn. While making a right-hand turn, the steering wheel suddenly locked. I had to forcefully jerk the wheel to regain control and avoid colliding with a concrete barrier on the right shoulder. After several seconds, the steering function returned to normal. This failure occurred without warning and created an immediate safety hazard due to loss of steering control. The vehicle has been inspected by a dealership, but the issue could not be replicated and no repairs were performed. This condition presents a serious safety risk as it can occur during normal driving maneuvers and may lead to loss of control and collision.

While accelerating from a light that had just turned green, after passing through an intersection the vehicle seized up and came to a complete stop. There were no warning lights or any indication of a malfunction. The vehicle did not shut off, the wheels just stopped spinning. After a few seconds it began to accelerate again. It happened on a Sunday, I called the dealership Monday Morning. I was not comfortable driving it after that. They came to pick it up and take it for inspection. Fortunately, no other vehicles were around. This occurred 6 days after purchasing it new. They had it for 2 weeks and said they could not figure what the issue was.

I am reporting a potential safety-related defect in my 2025 Mazda CX-50 Preferred, which is approximately four months old. On one occasion, the vehicle moved backward while in Drive mode. This occurred twice on the same day under similar conditions on a slight incline. After starting the vehicle, I shifted into Drive and applied acceleration; however, the vehicle moved backward instead of forward. The rearward motion continued despite active acceleration input. This behavior is not consistent with normal rollback on an incline. The continued backward movement under acceleration indicates a possible issue with transmission engagement, gear recognition, or electronic control systems. I reported the issue to an authorized Mazda dealer. I was informed that shifting the gear too quickly may cause a delay in system response, resulting in the vehicle behaving as though still in Reverse. I consider this explanation unacceptable for a modern automatic vehicle and indicative of a potential defect. This condition presents a safety risk. Unintended rearward movement while in Drive could lead to collisions, especially in situations involving other vehicles, pedestrians, or objects behind the vehicle. Although the issue has not reoccurred since that day, the intermittent nature raises concern about reliability and the potential for recurrence without warning. I request that this issue be investigated as a potential safety defect.

After about six months of ownership, a knocking noise started happening from the front of the vehicle when turning the wheel all of the way to the right. A month or so later I brought it to a Mazda dealership in Green Brook, NJ. I was told by the service advisor that she had the same vehicle and was advised that this was normal. She explained everything exactly as I had experienced it. She told me I could wait in the dealership for 3/4 hours, but the technicians would most likely just tell me the same. Over time, the suspension deteriorated. Bumps felt more and more noticeable and a lot of noise inside the cabin. Specifically, a lot of vibrating on the right side of the vehicle: windows, front passenger seat, and the trunk window. Looking over the internet, it seems like this problem is apparent in multiple vehicle years, but never properly addressed via a recall: [XXX] . The vehicle is currently in Sansone Mazda in [XXX] . They replaced the right CV and the problem did not go away. I was told they would have to contact Mazda corporate. They did and I was then advised that they would need to replace the left CV axel, as well. Not surprisingly based on the frequency of this issue, that part was unavailable and on back order. I don't know how long I'll be without my car at this point. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

There is a recall for earlier models regarding "break clunk." The parking break, when sitting overnight in cold or wet environments, makes a loud bang noise when going into motion for the first time. The parking break seems to be sticking to something.

I purchased this vehicle new in June 2025. About a month after the dealer service inspection, the vehicle suddenly would not start at all. The key fob sometimes cannot unlock the door, and I have to use the backup key to open it. After entering the vehicle, the engine will not start. I previously brought the car to the dealer for inspection, but they said no issue was found. Now the problem has happened again and the vehicle cannot start. This is a serious reliability and safety concern for a new vehicle.

The tire on the front driver's side was bad. I had it assessed at Ogeen K auto and he said they put a used tire on the vehicle. The other three were brand new. The noise I was hearing was coming from the tire. And was causing the vehicle to pull. My safety was put at risk because Iwouldd need a longer stopping distance. Sliding, the vehicle pulling to one side, and the spare tire was missing. They covered the hole with a piece of cardboard. I spoke to the employee at Hertz and told him the day he gave me the vehicle. There were no lights or warning lamps on.

Driver side and passenger side axle-area, making loud clicking and popping sounds on turns indicating major damage to CV joint, at around 10,000 miles. Primarily heard on sharply turned wheel acceleration. Two dealerships said they "couldn't reproduce the issue" even though I showed them the issue on recorded video. I demand that this be taken seriously as a recall.

Driver side and passenger side axle-area damage, making loud clicking and popping sounds on turns indicating major damage to CV joint, at around 5000 miles. Primarily heard on sharply turned wheel acceleration, particularly on slightly uphill inclines.

Mazda CX-50 at 22000 miles CV joint on passenger side making clicking sound under moderate acceleration. Scheduled service with dealer on 1/28 received appointment date of 3/2 for inspection and possible repair.