MAZDA Complaints

My infotainment screen goes black 10-12 times a year, and therefore I lose access to my backup cameras. I have to turn the car off, and then back on, in order for the screen to function again. This has been happening for the full 8 years I have owned the car. I also have video of this happening, but the file is too large to attach so including photo only.

1) Driving on an expressway and the red warning light goes on - two red bars with a sterring wheel in the middle. Car sounded an alarm that indicated we were going to crash. No cars in front of us. 2) Driving on the expressway with the cruise control on. Driving 75 miles an hour and the vehicle goes to 30 miles an hour and I have to accelerate. Thank the Lord no one was behind me. This has happened 3 times. I took it into Mazda and tool them the issue but they just did their regular maintenance on my car. There is a major issue with this vehicle and nobody wants to admit Need your help

1. What component or system failed or malfunctioned, and is it available for inspection upon request? -> Infotainment display has "ghost touch" issue. Infotainment starts acting up on its own without driver input. It changes radio station automatically, places a call randomly, disconnects call randomly. This is caused by the touchscreen digitizer, the display lens of poor quality which leads to webbing or cracking on the inside. This leads to loss of touch and ghost touch issue 2. How was your safety or the safety of others put at risk? -> It is distracting to the driver when the radio station is switch automatically. It sometimes freaks me out. When the infotainment places call to someone back to back, I need to keep disconnecting the call manually. It creates an unsafe environment for the driver. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? -> Yes, the issue is acknowledged by the dealer, but refused to fix it. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? -> No. 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? -> No. There is no warning. It appeared 2 years ago with mild discolored screen, then it lead to webbing/cracks on the inside

I was near a red light and applied the brakes, but the car accelerated and ran into the truck stopped in front of me. This happened around May of 2024. I took the car to the Elk Grove Mazda dealer. They ran diagnostic and road tests but found nothing wrong. The car had the same problem again sometime later inside my garage. The car rammed into the drywall while I tried to stop by pressing the brake pedal. I took the car to the AAA repair shop in August 2024. They spent three days, and they told me they found a problem with the "steering angle sensor." It was 22 degrees off calibration. They reset the sensor, and the car ran better. However, the car acted again after some driving. It tries to accelerate while I apply the brake pedal near a stop. I took the car back to the AAA shop, but they did not find any problems in a whole week. I still drive this(my only) car, but extra careful, keeping a longer distance between cars in front of me and braking ahead few times ahead of any stop.

While driving the side airbags exploded and I had to stop in the middle of the street, get vehicle towed to mazda dealer in Alpharetta, GA Now, im without a vehicle. What do I do now?

The contact owns a 2017 Mazda CX-5. The contact stated while the vehicle was parked, there was an abnormal sound coming from the rear of the vehicle. No warning lights were illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the rear differential needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.

The rear door seals on the vehicle do not seal which allows water and dust to enter the vehicle from the rear two doors. Mazda customer service has been contacted multiple times on this issue and they refuse to address the issue. The dealer it was purchased at said it was a known issue after we had already purchased the vehicle. You can look online and see a bunch of people reporting the same issue with no resolution.

Infotainment screen (LCD) of Mazda CX-9 2018 has developed what looks like discoloration/scratching/frost in corner of screen about 2 years ago and it is continuing to spread over last 6 months. This screen is used for hands-free bluetooth/calling (which is now the law in Iowa) and the back-up camera which allows for safe backing. If screen is unreadable, these safety functions cannot be performed properly. I take my car into Mazda dealership for maintenance/oil changes and it has never been addressed as an issue, but I'm concerned.

1) UNKNOWN. My guess: The front seats or guard rails. 2) Very seat when braking, and coming to and from a stop. Poses as a safety risk. 3) Yes, no remedy/solution was yielded. Others on forums who visited dealership stated that the dealership said it was “normal”. Despite the other side not having the issue at all. 4) No 5) No Full assessment: The issue of this complaint lies within the front seat of the vehicle. My educated guess is that there is a defect within the seat rails of the vehicle as no remedy seems to be found upon extensive research on google and various forums. Specifically, in my vehicle and may others that I have found, have issues with the driver seat feeling loose when braking or hitting the gas from a stop. Many individuals (including my close friend) have raised this to dealerships and were told that this is “normal” despite the passenger seat (or vice versa) does not have the same issue whatsoever with no remedy. I personally have tightened all possible nuts and bolts for the seat AND brought it to multiple shops and dealerships, which yielded no remedy as all bolts were in fact tightened. I strongly believe that this issue should be further investigated and mitigated as it poses as a risk of serious injury - whether involved in an accident or the seat coming loose, or off entirely. The best way to describe the amount of play is sitting on a chair that is placed on an uneven floor, with one corner rocking toward itself. Or a table that is placed on an unleveled floor and is rocking towards one end (which that remedy consists of folding an napkin enough times to stick it under one of the legs). Please note that I have had this car for a couple of years and this one thing that grinds my gears.. aside from the plastic rattle of the driver side window switch module when listening to music.

There is a current lawsuit/settlement stating that there are known issues with the Mazda Connect Infotainment system having technical glitches. I own a 2019 Mazda CX5 and have been having issues with the Mazda Connect pressing random buttons, drastically increasing the volume, the carplay disconnecting while I'm following GPS directions, among other technical issues while I am driving. These are extremely dangerous issues while operating a vehicle and many Mazda owners are experiencing the same issues. With the limited extended warranty, I brought my vehicle into a Mazda service center to get the issue resolved. Although there are issues with the Mazda Connect Infotainment system, they claimed that the issue is not covered under the warranty and I need to purchase a new screen repair kit which would cost $608+tax. I believe they are trying to get out of repairing the issue and the repair kit they are recommending should be covered as well. A recall should be made to cover these issues.