MAZDA Complaints

The contact owns a 2017 Mazda CX-5. The contact stated that the navigation was system rebooting and not connecting with the satellite. There were no warning lights illuminated. The vehicle was taken to the local dealer where the Firmware was updated. The vehicle was repaired, but another failure occurred. The contact stated that the navigation system was inoperable. There was a compass symbol being displayed. The mechanic informed the contact that the navigation sim card chip needed to be replaced. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 50,000.

My 2024 Mazda CX-90 brakes squeal very loudly at low speeds. Also when applying brakes it feels like the anti lock braking system is engaging.

The screen that displays the backup camera image has an issue that makes it difficult to see the backup camera feed clearly. The screen appeared like this unexpectedly when I returned to my car after a work day. The only warning was a malfunction of the screen's touch function for the last several months.

We had another CX-5 in the back that we used to test whether or not it was either the throttle body or the BCM ( Body Control Module ) or the PCM ( Power Control Module ) not working that is causing your vehicle to not wanting to turn on The throttle body passed we transferred it over from vehicle A ( Being the donor ) to vehicle B (Being your vehicle ) and it was still doing the same thing which it would crank but not fully turn on and that is how we ruled that part out The BCM we also transferred over from vehicle A to vehicle B and same thing it would crank but not fully turn on This is what the mechanic at Mazda Collision Center of Irving stated: The PCM has power and is communicating with everything else in the vehicle. If it was the PCM then nothing would work and we wouldn't be able to even cycle the power as if we were going to turn on the vehicle We brought this over to our Mazda Foreman and we showed him the codes it was throwing and what was going on and explained everything and he did tell us that it could be the main harness that is causing all of this he is not for sure just because he is not the mechanic involved in this but he said that is a good start. I am uncertain exactly what is wrong with the vehicle. When I took it in to be serviced, it worked. The mechanic then said he couldn't work on it anymore after trying to fix the body work because the electrical system had failed. I then had it towed to Mazda to see if they could fix the issue. I had originally took it in because of a minor fender bender. I am unclear as to why it has taken four months and my car still doesn't work and I do not know how to afford buying a car to replace it when I cannot trade it in since we cannot resolve the electronic portion through insurance.

The steering column has a stuck/ stickiness to it specifically when turning left. It’s extremely concerning because unless you’re jerking the wheel back the other direction immediately, it’ll stay in place allowing the vehicle to continue turning

At around 26,528 miles my 2022 CX-30 2.5s (not the turbo) developed a "Low Oil Pressure" warning while driving between 55-65mph on 07/06/2025. The car has had regular oil and filter changes about every 5K miles. The last oil and filter change was at 25,259 mileage on 05/25/2025. There aren't any visible oil leaks. I have read that this is a common problem for other Mazda CX-30 years 2021- 2022.

There is a infotainment display that sits on the center part of the dash that has touch screen capability that over time starts to fail and results in what is known as "ghost touch", where random screen settings change as though someone is using the touch screen on the infotainment screen. I had issues to where settings for screen brightness have changed causing my ability to see the controls being hindered and the radio sometimes turning up loudly and then off causing a scare distraction while driving. This screen is also used for the back up camera. There is currently a class action lawsuit for this.

Plastic trim pieces emblems are melting. Dealer replaced the first two trim pieces and said they would not cover remaining pieces if they melted. I feel all the plastic parts are melting on this vehicle and it is a 2025. This should not be happening. What can be done? First piece was window pillar trim drivers side on May 14, 2025 and the second piece was the In-Line 6 emblem front panel drivers side July 3, 2025. Each time outside temperature was 90 degrees. Inferior plastic melting should not be the consumers responsibility to repair.

Braking System and Infotainment Malfunctions — 2024 Mazda CX-90 PHEV Vehicle: 2024 Mazda CX-90 PHEV Incident Dates: June 1, 2024 June 16, 2024 June 30, 2025 Ongoing (infotainment issue) Summary of Complaint: I am reporting multiple safety-related concerns with my 2024 Mazda CX-90 PHEV involving both the braking system and the infotainment/electrical system: 1. Delayed Brake Engagement – June 1, 2024: While stopping for a pedestrian crossing the street, I pressed the brake pedal and the vehicle lunged forward before the brakes fully engaged. The delay in braking caused the vehicle to move forward several inches before stopping, nearly endangering the pedestrian. It felt as if the brakes did not respond immediately when applied. 2. Sudden, Unnecessary Braking – June 16, 2024: While following a vehicle that was slowing down to make a right turn, the CX-90 PHEV abruptly and aggressively braked on its own, despite sufficient following distance and no imminent collision risk. The rapid deceleration nearly caused the vehicle behind me to rear-end us. This appeared to be triggered by the vehicle’s automated braking or forward collision system reacting too strongly. 3. Infotainment System Failure – Ongoing / June 30, 2025: The infotainment system frequently restarts itself, shutting down entirely and rebooting without warning — particularly while driving in larger cities. On June 30, 2025, the system completely failed, and a warning appeared on the dashboard stating that the vehicle needed service. After shutting down and restarting the vehicle, the message disappeared. However, this intermittent failure creates a serious distraction and potential safety hazard while driving.

As I was stopped on [XXX] waiting to turn left onto [XXX] , another vehicle struck mine from the rear, at approximately 50mph. The seat belt did not immediately lock, compromising my safety. I slid upward, partially out of the seat belt striking my head on the headliner and the belt caused a large bruise on my upper left arm. Additionally, the air bags did not deploy, but a spray of chemical came out onto me from the dash. The chemical sprayed onto the right side of my neck and collar bone, leaving a burning sensation. A week after this wreck, all the skin that was contacted by the spray, began peeling off, like a sunburn peel does. After this wreck, a warning notice appeared on my dash screen, stating AIRBAG FAILURE, in red lettering. There were no failure notices prior to this wreck. It’s unknown if any inspection of these two failures was done by my insurance adjusters, the manufacturer, the police or a dealership. There has been no known reproduction of these failures I am aware of. The vehicle is expected to be a total loss, but I am still waiting for that determination. The vehicle is still at the repair facility, Caliber Collision in Carbondale, IL, as of 7-1-2025. I have reported these failures to my insurance representative, the manufacturer, the repair facility and the dealership. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)