MAZDA Complaints

The display screen in my CX-5 has been regularly glitching for several years now. This "ghost touch" presses random buttons, makes random phone calls, turns volume up and down, exits applications, etc. This persists (both driving and parked) until I unplug my device, restart the screen, or restart the vehicle. This happens year round regardless of outside temperature. I am unable to use certain aspects of the screen, such as navigation, when this is going on. It is extremely distracting and unsafe. My eyes are drawn to the screen instead of the road, which puts my safety and the safety of my passengers at risk. When I first reported this issue to the dealer, they explained that I was outside the "limited warranty" for the display unit and that it would cost me around $1000 to replace. I declined. About a month ago, I received a class action lawsuit notice in the mail. This notice described my exact issues. I immediately made an appointment with the dealer to get my vehicle inspected and the issue resolved under the settlement. Upon taking my vehicle to the dealer, they explained that the settlement only covers the issue if the CMU needs to be replaced- not if the problem lies with the display screen itself. They inspected my vehicle and said that my CMU does not have issues and that my screen is causing the glitches. They refused to cover the replacement of the screen, even though the Mazda Connect Infotainment Settlement describes my EXACT issues. Why isn't the settlement covering replacement of the screen if that's where 99% of consumer issues lie (according to the dealer)? I was instructed by the dealer to contact Mazda Corporate directly, who read me a scripted disclaimer saying Mazda is not providing assistance while the settlement is ongoing.

I bought the car new from Mazda in December, 2024, and I am the original owner of the car. I backed out of a parking space. I shifted my gear to D, but the car kept sliding backward. I quickly shifted the gear back to P, pressed the parking brake, and turned off my engine. I had to restart my engine several times before the car will drive forward in D. This incident happened twice already.

The timing chain cover gasket failed and is leaking oil at 66,000 miles. It is currently being addressed at Borgman Mazda in Grand Rapids. No crash or safety risk. There were no warning lamps, it was found by an separate inspection not from the dealership.

I was driving down the road and my right side curtain airbag deployed. I did let my insurance company know but was told that they couldn’t do anything for me since it was not an accident. I called the local Mazda dealership and they told me that they could inspect the vehicle but it would not be on them. That it could have been a rat that chewed on something to cause it to deploy because I was not the first owner of the vehicle. There was no other damage other than the airbag and where it came through on the side.

While driving on highway I get a message on my dashboard "High Engine Temperature/Engine Output may be limited" warning message. I pullover and see that the cooland is low. I wait for thee car to cool down and fill with coolant. After 5 minutes of driving, get the same message on dash. I had car towed to Martin Mazda in Delaware. Diagnosis is that I need a new EGR valve and new engine $13,000. How coincidental it has the same symptoms as described in TSB and manifests itself differently and not covered? I even had my vehicle towed to John Kennedy Mazda in Pennsylvania and diagnosis is coolant is leaking into my engine. Too much of a coincidence and I am not the only Mazda owner experiencing this. My car is part of the VIN for the Mazda Powertrain Warranty Extension Technical Service Bulletin 01-002/23 (Feb. 10, 2023). The Mazda Techs are trained to not diagnose as such not to be covered under the warranty due to the enormous economic strain it will put on Mazda corporation. Mazda gets around the class action suits by offering the Warranty Extension but not honoring it. Mazda needs to own up to their mistake and turn this Warranty Extenions TSB into an actual Recall. Will it take an actual stall of the Mazda affected vehicle on the highway causing deaths for some corrective action to be taken?

The windshield on the 2024 Mazda CX5 produces a clicking rattling noise when driving at new speed. I have taken it to Mazda for inspection and they say the windshield is fine. I have noticed I can get the noise to stop by apply pressure onto the windshield from inside the car. Other people have noticed this issue too. I had a suspicion the windshield is not installed well on the car The solution was to get a new windshield which is installed well. The windshield is a structural part of the car, and to know it could not be secured well is concerning.

The car screen displays, GPS, for calls, radio etc, doesn’t works, it’s off, and the airbags are deactivated and they’re off as well and have to press hard on the brake to get the car to stops.

Critical Malfunction- causing parking brake malfunction, anti lock brake system malfunction, Dynamic stability control malfunction, Disabled blind spot monitoring, Keyless entry system malfunction, Front brake / and obstruction warning disabled, Keyless entry system malfunction, Air Bag system and seat belt pre-tensioner system malfunction. Vehicle not starting./dead. Sat at dealership service where purchased for 6 days saying they could not test bc they did not have a battery tester- Magically when I complained they found one- and say everything checks out ok. Vehicle is not safe!!!! If this malfunction happened while driving I could have been killed. The dealership refuses to anything g but say it’s OK- and it’s not a lemon. I cannot put my life at risk and they will not guarantee it will not happen again- or say why it happened- other than check g the battery.

The car has a lot of vibration when driving 60mph and above. Have had this issue looked at more than 5 times and they had my card for 1 month at the dealership trying to find the issue. This started back in February of 2024 and I have purchased 4 sets of tires and nothing makes the vibrations of the seat, steering wheel go away. Originally it wasn’t vibrating while driving back in February of 2025 only when braking to which I said to them I think it’s the rotors that have an issue. They never check the rotors and said it was my tires that were cupped. I put new tires on the car and still the same issue and went back to the dealership in April of 2024 and let them know it think it’s the rotors. In fact it was the rotors they were warped and they balanced the tires again. The dealership recommended resurfacing the rotors to which I had done. A Couple of months later the vibration while driving started. Bought another set of tires had then installed, balanced and aligned and still vibration. I thought maybe it’s the brand so I bought another set of tires to which the problem is still there. Now besides the vibration while driving I have vibrations while braking again after the dealership put in new rotors back in Nov. 2024. When to the dealership on 06.26.25 let them know the vibration while braking is happening again and I think it’s the rotors. They check them and rotors are warped again about only 6.5 months.The service manager said she will resurface them for me for no charge but then the service advisor said if they do that that the resurfacing is going to make me have to change the brake pads as I will end up in the red since my brake pads are in the yellow right now. I said then don’t resurface because I am not paying for the brake pads when that should’ve been done the first time the rotors were warped. I feel like I risk my life everyday driving this car to work 34miles one way.

This has been happening for over 6 months but it's getting worse. When moving at a lower speed, 10-20 mph, the motor or transmission is jerky and sluggish. This makes it very slow to move when pulling out from red lights or when in stop and go traffic on the highway. (Might as well be pulling out from the light in an 18 Wheeler.) I haven't taken to the dealer because from my experience, unless there is a code to look up, it's just money (and time) wasted. No, the vehicle has not been inspected by the manufacturer, police, insurance representatives or others. No warning or messages have been displayed, no other symptoms to report. One more thing, after driving for hours and getting back to the office. With the vehicle in Park, the rear passenger removes their seat belt and the driver removes their seat belt, the seat belt warning message displays. Now I could understand this if the vehicle was placed in Drive or reverse, but in Park? Really? Also note, in the mornings, the vehicle can sit and idle for over an hour and if the rear passenger doesn't have their seat on and you put it into Drive nothing happens, no messages or warnings at all. What if you had a kid in the back seat or something? Make it make sense.