MAZDA Complaints

The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

Vehicle makes a noise on the driver side headlight when light is on. Once headlight is off, noise is gone.

In 2023, the reverse camera would either flicker or completely shut off (displaying a blank screen) while the reverse gear is engaged. While reversing the vehicle to park onto the property the rear camera image failed to display in the vehicle, leading to a collision with the curb. The limited visibility out of the rear windshield for the Mazda 3 leads to a typical driver relying on the camera display to show obstructions not visible through the rear and side mirrors. This failure lead to the car impacting the curb and the passenger being shocked that the car was in an accident. If that was child or small animal, they would have been hit or run over. Luckily, this failure only resulted in property damage, a large dent in the bumper, and possible exhaust damage (see attached). A recall notice for this known Mazda camera issue was sent out in the mail by the manufacturer at the end of 2023. Mazda failed to address the issue when inquired over the phone, instead stating they "Would be in contact once a solution was found." Mazda did not reach out or notify me at any point with a solution until the incident above occurred. After contacting Mazda by phone to address the issue, they said there is still no solution found but to take the vehicle down for a diagnostic test that would be the owner's responsibility to pay for if it was found to be a "owner issue". After a brief discussion and multiple phone calls, Mazda stated they would make the repair as it was confirmed to be a Mazda issue that had just been solved. However, the car would need to be kept over the weekend and a loaner vehicle would be provided. Mazda also stated the collision was a driver issue and Mazda will not be responsible for anything that occurs while using the vehicle. At that point, the dealership was unwilling to assist me and I left. This seems to be a Mazda originating issue, if the rear camera functioned as intended, the curb would have been visible and the impact could have been avoided.

My radio in my 2017 Mazda3 hatchback randomly presses buttons with no input from the user. This is a known issue and can cause safety issues. Especially if the volume decides to turn itself up and cause hearing issues. It's almost impossible to make hands free phone calls if it doesn't work either

Front subframe completely rusted out causing loss of steering. I believe this should have been covered by Safety Recall 2818I which addresses the issue. Mazda inspected and said because the recall was performed in 2019 on this car, there is nothing more they can do, once and done. Unfortunately their fix didn't take care of the issue.

The radio has a ghost touch that continues to beep and change noise levels without being able to control the radio. This is distracting and is a danger to have this occur while trying to focus on driving.

There is an existing recall on my car 2014 Mazda 3 dated July 14, 2023 for the glitches with rearview mirror and rearview mirror disconnecting at random. While this has been outstanding for one year Mazda discourages customers from scheduling appointment to get the vehicle inspected and fixed in accordance to the guidance listed in NHTSA recall. I visited Capitol Mazda San Jose on 11/18/23 as well as called them to schedule a check on 7/17/24 but both these times I was informed that there are no parts to be replaced. I believe the remedy listed with NHTSA is not being followed and the customers do not have a timeline to get a resolution to this issue. I'm sharing the remedy listed by NHTSA. "Dealers will inspect vehicles. If inspections verify no concern with the rearview camera image, a wiring harness fastening seal will be added to prevent harness movement. If inspections verify there is image distortion or flickering, the rearview camera will be replaced with a new part and a wiring harness fastening seal will be added." I'm unable to understand if there are efforts by Mazda to provide sufficient labor work to inspect the vehicle and the fastening seals are at all in their timeline. I think NHTSA should assess what progress has been made by Mazda in resolving this critical recall.

The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure causing the display screen to intermittently malfunction and no image was displayed. The cause of the failure was not yet determined. The manufacturer and local dealer were made aware of the failure. The failure mileage was 32,000. VIN tool confirms parts not available.

Seatback fold mechanism loose. Vehicle only has 23,000 miles and seat is starting to come loose.

The info-tainment system (Android Auto/Apple Car Play) is unstable and will come on at any time and change/delete settings and make calls, texts, etc. without any input. It is distracting as the screen shows what it it doing and the driver will need to make it stop. It could cause an accident. It has at times: Changed radio stations Deleted presets and other settings Deleted contacts from my phone Made phone calls and sent texts Deleted and reset the navigation to a destination not selected by the user. I understand this is called ghost touch and requires the touch screen to be fixed although I have never used the touch screen. I understand they recalled and fixed the 2016 to 2017 cars, but I have to pay to get the 2018 fixed out of pocket. This has been happening and getting worse for the past 6-8 months. Also, the forward collision has alarmed when there was nothing in front of me.