MAZDA Complaints

Auxiliary power will not turn off when vehicle is turned off. Radio , lights interior power , etc….. car turns off when button is pressed but interior power does not .

While driving at a normal speed on a clear, sunny day with no other vehicles close by, I heard a loud crash sound and my car's sunroof unexpectedly shattered. The inside glass panel looks like it's shattered and it caused tiny glass shards to fall inside the vehicle onto my right arm and the surrounding area. I closed the cover to prevent more from falling. This occurred without any prior warning, signs, or symptoms such as unusual noises or warning lights from the car. This incident posed a significant safety risk, not only due to the distraction, shock of the sudden noise, glass falling, injury in a potential accident, but also the potential for physical harm from the glass shards. Thankfully, no injuries occurred, but the potential for serious harm was evident. This problem has not yet been inspected by the dealer or confirmed by an independent service center, and there has been no opportunity for an inspection by any manufacturer, police, or insurance representatives. However, I've reached out to Mazda, both locally and corporate and am receiving a run-around, no surprise. I will attach photos of the inside and the outside of the glass. The outside photo was taken after the cover was closed. However, the broken sunroof is available for inspection upon request.

The contact owns a 2016 Mazda CX-3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

"Ghost Touches", a known service alert for several years now, have stated to affect my car in the past couple of years. At times, it will max out my volume to blast through the car speakers, change settings in my car system (gps, phone, etc), and more. Mazda hasn't issues a recall on this, despite safety concerns by many owners.

Consumes over 2 quarts of oil between recommended oil changes. The dealer made excuses about needing to use a different oil but it has not improved the problem. The warning light for low oil went off after less than 3000 miles. It was 2 quarts down.

Since the day we purchased our new 2024 Mazda CX-5, two issues have become apparent. Firstly, there is a clicking noise emanating from the rear passenger seats behind the driver whenever the vehicle is in motion. Secondly, there is a noticeable rumbling in the drivetrain during idle or stop-and-go traffic. I have visited the Mazda showroom twice regarding the seat back noise. Together with a Mazda technician, we determined that the rear passenger seat indeed makes a clicking noise even after being properly latched. We tested several new cars on the dealer lot and found that all of them exhibit this noise. It is quite bothersome while driving, and I request Mazda's immediate attention to resolve this issue by fixing the latch bracket to securely hold the seat and eliminate the noise. The drivetrain rumbling has become increasingly noticeable as I use the car daily for work and errands. It feels like the vehicle is being shaken underneath me when stopped at a red light, stop sign, or while parked and idling. I would greatly appreciate your assistance in addressing these concerns at your earliest convenience

Driving on a remote highway in northern WI and low oil light illuminated, 1000 miles before oil change was due with less than 10k miles on the vehicle. Made it to a gas station and oil was a quart low. Vehicle burns over a quart every oil change interval, since this has been occurring since day 1 it is likely going to cause premature engine failure which would be a safety issue.

Brakes are underpowered especially when hot. Drove 20-30 minutes in traffic and when decelerating from 60 mph highway in turn lane to turn into neighborhood the brakes felt very soft . Car only has 28k miles on it and pads have plenty of life left. Have seen similar complaints on online forums.

Mazda has a safety problem with the infotainment system in their CX-5 models 2014 - 2020 and refuses to recall or do anything about it. The infotainment system has a ghost in the machine that changes settings while driving and literally screams at you through the stereo system. The ghost turns the volume all the way up and shouts, "navigation will be at this volume" over and over again (10+ times in a row). I try turning down the volume, but the ghost continually changes the volume back to max and continues shouting. Most often, this occurs when facing the sun. The ghost also changes all sorts of system settings, some relating to safety features such as lane departure, and blind spot warnings. When this occurs, it is incredibly distracting, and many times I have had to pull off the side of the road, until the issue subsides, just to get back on the road and have the issue continue to persist. This safety issue surfaced shortly after my warranty expired. In having the vehicle serviced, I was told it was either the control knob or infotainment screen. In 2023, I opted to have the control knob replaced out of pocket as that was the less expensive option ($600+). The screen replacement was quoted at $1200+. Since that time, the issue has persisted and worsened. In doing my own research online, thousands of Mazda customers have this exact same issue in models spanning from 2014 - 2020. The ghost is attributed to the touch screen function and a faulty wire mechanism. Many consumers have taken apart their dashboards (a huge undertaking) to disconnect the touchscreen wire and resolved the ghost problem, leaving the touchscreen non-functional. I have tried contacting Mazda corporate to explain this is a major safety concern and that I am a person who has auditory/sensory sensitivities. They refuse to make this right and I refuse to spend more money to fix a known issue that spans over 7 years.

2018 Mazda Miata MX-5 Club Sport, manual transmission Heading home from a friends house that evening, transmission started whirring/whining in 6th gear, then 5th, and so on through 2nd - 1st gear seems to be unaffected. I was forced to apply hazard flashers and travel well below the speed limit in the right lane of the PA turnpike until I made my way to local roads. As I got closer to home, there was also a slight crunch between gears. All of the symptoms above got worse until arriving home, where the vehicle was parked to await diagnosis/repair. 2016+ Mazda Miata MX-5 manual transmissions are infamous for being fragile, but I never expected my transmission to fail before I reached 20,000 miles on the odometer. Mazda also refused to refund it due to my car being just months out of warranty. I am now out $2000+ from sourcing a new transmission and having it installed on a relatively new car, which is unheard of.