MAZDA Complaints

The infotainment system has a known "ghost touch" issue. This issue caused a recall in prior models but that recall was not extended to current models. This is an extremely dangerous issue. The screen will turn on loud blasting music, randomly call people, turn off GPS, etc. at any given time. This has happened while I am driving at high speeds on the highway and has nearly gotten me into accidents. This is very concerning. I have reached out to Mazda and they acknowledge it is a known issue but claim it is not a safety issue. I have read multiple forums about this issue and the dangers it poses as it is well documented that distracted driving is incredibly dangerous. This has put multiple people at risk. Imagine accidentally calling your boss when you are driving, realizing the car is doing that when you are driving on an unknown route at high speeds. It is incredibly distracting and dangerous in the moment. Likewise, I have been on a call and the call is repeatedly put on hold or the screen has changed and it is incredibly distracting. Mazda claims this is not a safety issue however, the research is clear that distracted driving is a danger to the driver, passengers, and others on the road. Please conduct an inquiry into this issue. I am happy to provide my car for inspection or to share further information. The issue has been diagnosed and it is known, however the company refuses to issue a recall or pay for repairs.

The issue I'm experiencing seems to be common, and is called the "infotainment ghost touch screen issue" The electric screen that shows maps, radio stations, chapters in books I'm listening to, driving directions, etc. starts fluctuating wildly whenever I'm approaching traffic lights. This causes a series of loud beeps and screen fluctuations that are not only distracting but startling --especially if I'm not listening to the radio and the car is quiet. The warranty on the electronic screen has expired but the car is in perfect shape other than this issue (which Mazda knows about). The screen is very expensive to fix or replace. Recently, when the infotainment screen fluctuates the mileage and other dashboard screens start fluctuating as well; they're in my line of vision and are distracting and therefore dangerous, especially on Miami's already dangerous highways. I'd like to bring the car to the Mazda dealership and have this issue fixed without incurring a cost.

My 2018 Mazda CX-5 has been having issues in which the infotainment system randomly starts scrolling across the screen and changing channels, hanging up on my phone calls, muting me during phone calls, changing my navigation screens, etc. while driving. This is a serious safety concern as the only way to make it stop happening is to park the vehicle, turn the vehicle off, and then turn it back on. It is quite alarming when driving to have your navigation change on you without warning or to mute a call when Ohio is a hands free state by law now. This started randomly a couple of months ago and is now happening daily. I contacted Mazda customer service to see if any recalls, none have been issued for the CX5 yet, although the same problem had recalls for the Mazda 3 back in 2019. There are numerous reports all over about this same issue for CX5's all over the web. I do have an appointment with the dealership to have the car serviced, but ridiculous a known issue is not under a recall and charging owners to fix a known problem; especially considering the safety concerns.

My 2012 mazda 6 Subframe is is unsafe to drive due to over-time corrosion My local mechanics said Madzda Corp. should fix it.

My display infotainment system is acting weird and when I am driving all of a sudden it auto touches and changing brightness, increasing volume, changing tracks when playing music. It's very distracting and pose a serious safety risk. When I looked on the internet, there are a lot of people who also posting about the same issue. Please consider this as priority and fix it.

I had just had my car serviced for 30k services and about 2 months later smoke was coming out of my engine after driving. Took it in and it turned out to be a cracked cylinder head. None of my lights were on indicating there was an issue either. I was told this is a known issue with Mazda and should be a recall but there still isn’t one. TSB#SA-031-21

Car fails to shut off completely. The motor stops, but the electronics (dash, radio, etc.) and things like the A/C still are on. Searching forums shows it is a faulty gear shift sensor that detects that the car is in park.

The infotainment system randomly changes the screen very rapidly, "ghosting". The screen didn't and brightens very rapidly while driving, going from night to day modes or vice versa even though I set it on auto mode. The worst is that it randomly makes calls to people in my contact list. This can very easily cause a crash.

The collision warning light and lane assistance light come on frequently. It used to just be when the weather was under 40 degrees and the car was cold. However, it now happens all the time. It seems to go on and off for no reason. Additionally, the infotainment system keeps switching radio stations or ghosting without anyone touching it. It also drops Bluetooth connectivity constantly.

Started with rough idle then got overheating msg on dashboard. After the diagnostics they found cracked cylinder head and quoted $6000 for replacement. Called Mazda USA and they denied our claim. Car is under 5yrs old & around 74k. While working on the car they noticed the turbo needed it to be rebuilt. Another $2k. There is TSB out for this and it’s a known problem, lot of others having/had same issues. Never had a car that needed an engine replacement even before car is paid off.