MAZDA Complaints

On [XXX] I purchased a Mazda 6 at Ocean Mazda in Miami, Florida. The car has 18,700 miles. The reason why the car has only 18K miles it's because out of the 4 years we have owned it, it was not used as much as a result of the COVID pandemic and my daughter attending online classes. I have always done timely maintenance services as required by Mazda at our service dealer Ocean Mazda and have proof of maintenance records to confirm the minor maintenance that have been done, oil change, tire rotation, battery replacement and a recall. This past Saturday [XXX] I took our Mazda for an oil change; and I was informed that a Five Point Inspection showed that the Driver Rear brake caliper and pad needed to be replaced because it was measuring 2% lining compared to the three other calipers which showed a 6% lining. Since the 36 month warranty has expired the cost to replace the caliper is $875.20. I'm a mom simply concerned about the safety of my daughter and have zero knowledge about brake pads and calipers, but one thing that I do know is that I have owned multiple cars during my lifetime and have never had an issue with a caliper going bad and much less at 18K miles. I'm conscious of timely maintenance and take care of the cars I owned to lasts years. I asked my service advisor how is it possible that one caliper could go bad in a span of 2,500 miles when the prior inspection done in August 2023 showed all 4 calipers having a 6% lining as per the service report card? Furthermore, the inspection done recently shows the three remaining calipers at 6%. The answer I received from my advisor was that "calipers can go bad", sometimes due to a FAULTY caliper. A caliper on a car with 18K miles should not go bad unless it is a faulty caliper. Mazda should honor the repair as this is a hazard condition caused by their faulty part. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My recent experience with the service at Putnam Mazda was extremely disappointing and frustrating. What should have been a routine visit turned into a distressing ordeal. My car suddenly died on the freeway without warning lights, prompting me to bring it in for servicing. Initially, I appreciated being offered a loaner car. However, subsequent communication regarding the repair was inadequate and concerning. I received an email stating the necessary part wouldn't be available until July and was abruptly instructed to return the loaner car immediately, with no consideration for my circumstances. This lack of empathy was shocking, especially as a loyal Mazda customer. Furthermore, I experienced racial and gender profiling throughout the ordeal. Instead of addressing my concerns, I was met with aggression and threats of police involvement, making me feel targeted and discriminated against. When I questioned this response, I was told my email was "direct," justifying the aggression. Additionally, the loaner agreement lacked an expiration date. Despite being assured they would provide a grace period if needed, I was demanded to return the car immediately, with false claims about the agreement. This manipulation, gaslighting, and harassment are not only unethical but also against the law. To exacerbate matters, safety concerns with my vehicle were brushed aside. Despite my car having a non-working engine, the dealership suggested I drive it off the lot. This reckless recommendation not only endangered my safety but also the safety of others on the road. Despite repeatedly expressing these safety concerns, the dealership did nothing to address them. Responding to a concerned customer with threats of police involvement is never justified. Instead of addressing my concerns, I was met with aggression and threats. They threatened to report the car stolen and demanded I drive my car without a working engine. This behavior was unwarranted and left me feeling insulted and degrad

The contact owns a 2016 Mazda Mazda3. The contact stated while reversing, the back-over prevention camera, began to flicker, flashed, and became inoperable. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 20,000. VIN tool confirms parts not available.

The dashboard of my 2012 Mazda 3 has separated from the instrument panel causing a gap between them. The dashboard has become very sticky leaving a black sticky film on the surface. This has caused a glare on the windshield making it hard to see at times while driving. There is a letter dated May 2017 from Mazda, Special Service Program (SSP) A9. The letter states that the warranty was extended 7 years (84 months) from the original warranty start date or April 30, 2018, whichever is later, with no milage limitation. As I read it, 7 years of 84 months from 2018 should extend the warranty for repair of replacement through 2025. Mazda refuses to make repairs, or replacement of this equipment that has an impact on the proper function of the airbag system and impairs the driver's vision because of the constant windshield glare. This is an issue. that needs to be addressed as an important safety.

"What component or system failed or malfunctioned, and is it available for inspection upon request?" - Rear subframe. Total rust through due to improper steel alloy and insufficient paint. Same as happened for the front subframe. Front subframe was recalled as 2818I (Mazda's number) and 19V-323, 18V-631 (NHTSA numbers). NHTSA should also mandate rear subframe be recalled. "How was your safety or the safety of others put at risk?" - Total catastrophic structural failure of rear suspension. Would result in a total loss of control while driving. This would likely lead to a severe, possibly fatal accident at-speed. "Has the problem been reproduced or confirmed by a dealer or independent service center?" - As reported by independent service center. "Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others?" - no, this exact vehicle has not been inspected by manufacturer. Manufacturer is doubtless aware of the issue. A cursory google search leads to dozens of identical cases. "Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear?" - there were no warnings of the failure prior to discovery by service center.

Was driving down a road at around 40 MPH and a vehicle ran the light and took a turn in front of me. I applied brakes but car didn't try to apply them harder from the start and no warnings ever came up. Wasn't able to avoid collision and airbags deployed (only steering wheel airbag)

The contact owns a 2023 Mazda CX-30. The contact stated while driving at undisclosed speeds in the rain, the driver’s side windshield wiper failed to clear the water on the windshield. The vehicle was taken to the local dealer, on several occasions, where it was diagnosed that the wiper blades and wiper arms needed to be replaced. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and the contact was referred to the local dealer for assistance. The failure mileage was approximately 30,000.

It has an oil consumption issue. Every 3,000-3,500 miles is will give the oil low light. It will be 1 quart low. The car takes 6 quarts of 5w30 synthetic oil and requires oil changes every 7,500-8,000 miles. I have had to put a quart in every time. I have taken it into the dealership and a third party oil service as well. The dealership has no idea why it keeps running through the oil. They state that it's a known issue but no recall.

Ever since the vehicle was bought brand new. It had oil consumption issues. I always had to top off engine oil every 3 to 4 thousand miles or so.

Start engine when cold and it knocks/ taps from the valve cover very loud, found a tab for valve lifters. Mazda said I’m out of warranty and it would be a 2k fix on a car I just bought second hand. A lot of other drivers have experienced the same issue and have even said it’s a safety issues as when it happens for long enough it could cause the cams to wear down causing the car to stall out in traffic or in a dangerous road situation. Very dangerous imo and should be fixed for free as Mazda admitted that it’s a design flaw of the HLA