MAZDA Complaints

I got my rear brakes replaced. Within a few days I noticed drag on each of the rear brakes would seize up at times causing excessive heat and a burning smell. When I took it into my local Mazda Service Center, I was told by the Service Manager and the Service Tech that this is a known issue with Mazda CX5s, that when the Mazda is not put into “maintenance mode” when replacing the rear brakes, it can cause damage to the parking brake motors and calipers. They said my vehicle was allegedly put into maintenance mode before brake service and that the issue can still happen even when the precautions are taken. Upon doing some brief online research I am finding that I am far from the first person to experience this unsafe defect. My safety and the safety of those on the road with me are at an extreme risk as my brakes could overheat and fail, causing a deadly accident. I believe this needs to be addressed by the manufacturer on all 2016/2017 CX5 models immediately as more and more are needing rear brake replacements, causing more and more risk on the roadways. Please hold Mazda accountable for this defect in their parking brake mechanism and require them to replace calipers and parking brake motors when performing rear brake replacements, and even better would be to recall all CX5 models to ensure a safe parking brake mechanism is on every vehicle Mazda sells. I was a huge fan of Mazda and planned to purchase more of their vehicles in my lifetime until this incident happened. I always service at authorized Mazda Service Centers to ensure I get expert level service and avoid mistakes or shortcuts being made.

Vehicle low fuel indicators remained lighted up even after fulling up the vehicle tank. it appears is a faulty gas sensor, which if is not replaced can lead to false gasoline levels.

Hi, When passing a truck which is on the right lane of the car, the car recognise the truck as a car in it's current plane and putting a sudden brakes. I almost got rear ended couple of times in the last one month. Please request Mazda to fix this Adaptive Cruise Control issue. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Mazda Mazda3. The contact received notification of NHTSA Campaign Number: 23V487000 (Back Over Prevention) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the camera image was distorted and occasionally would not display an image. The failure mileage was 40,000. VIN tool confirms parts not available.

Drive on freeway with Mazda Radar Cruise Control engaged. When the road curves slightly, the radar picks up the car in the right lane next to me as a car in front of me and slams the brakes. It’s a dangerous situation when the traffic is moving at least 65 miles per hour.

Defective cylinder head resulting in oil leak. Confirmed and inspected by dealer. No warning messages or symptoms. Just smell of burning oil.

I have had this cc-5 for less than 2 years less than 16,000 miles on it and the rotors on the break are completely rusted! I had a Corolla for 10 years never had this issue before. Brought it to the dealer quirk Mazda in Quincy MA and they refuse to take accountability that this vehicle should not be having these issues and they want to charge me $800 to replace. The service manager here was nasty and rude. I am so beyond disappointed that they refuse to make this right. I saw online so many people with the same issue with this vehicle and seems like the dealers do nothing. I bought this vehicle brand new and should not have these issues.I want someone to look at this and do Justice. I will never buy a Mazda again as this seems like a scam.I fear driving now because every time I hit the break the car stalls and I feel like I am going to hit the car in front of me. Mazdas are a scam and cheaply made with horrible customer service.

On October 13, almost lost control of my vehicle while driving at normal speeds in good weather. The car tried to pull off the road with every bump I hit. Drove it to tire dealership as I thought there might be problem with tire or suspension. Mechanic there told me the front engine frame ($595 part, approx $1100 labor) was completely rusted & he didn't know how I was able to drive it. I had it towed to my regular mechanic who said the frame has to be replace. Just in November 2022, I had to pay $290 (parts only) and approx $1100 labor for the rear frame to be replaced due to rust. I know this says the recall had been done but if so, the rear frame shouldn't need replacing again. I tried talking with Mazda for 30 minutes & they were no help. The web is filled with complaints about the front & rear subframes rusting out. It is extremely dangerous for Mazda to ignore this issue. I am attaching receipt from 2022 for the part & will have the receipt soon for the front engine subframe as soon as the mechanic is finished with the work.

Sporatically and randomly, the user instrument panel will make changes and adjustments automatically. For instance, it will switch to nativgation at full volume and state that "the navigation will be at this volume" (at max volume) when previously muted. It's alarming. It will also randomly call the last person dialed over the car speakers. It switches settings on its own and beeps during that process for each change, which when it's not driver initiated, catches the driver by surprise. An employee confirmed that "ghosting" is an issue that they are seeing quite a bit. On a new vehicle, this is an unfortunate extra $200.00 out of pocket as warranty deductible that seems more of a recallable factory defect.

When ACC is on and speed is set, if the vehicle comes up onto a tractor trailer in the right lane, the CX-90 will think it is actually in front of my vehicle and abruptly slow my vehicle down, potentially causing myself to be rear ended.