MAZDA Complaints

Cruise control suddenly ceased operating and I believe that is disabling the automatic collision avoidance system.

First radiator blew (after noticing the temp gauge higher than normal and fan running a lot), and when replaced, the 2016 Mazda CX-9 continued to leak coolant. Took it to dealership to find out engine cylinder cracked and head gasket. A simple google search finds that so many Turbo Mazda’s between the years of 2016-20 experienced this design flaw as well. Mazda would not cover any of it since the car was out of warranty. It costed me over $7,000 to repair radiator and engine.

When applying the brakes car surges forward. If put in neutral engine races. Very difficult to bring to a stop with reduced braking. Multiple occurrences. Dealer states vehicle is operating within design perimeters.

Rear K frame is completely rusted out. You investigated the front frame rust issues on these cars which resulted in a Mazda recall. However, the rear frame with the same structure weaknesses was left out. As a result Mazda is refusing to fix or replace thousands of vehicles. Mazda forums are full of drivers with this same exact issue. If these frames start to fail while being driven I see the potential for injuries or loss of life.

I purchased my Mazda CX5 in July of 2017. In August 2018 I was driving on an expressway and the car started balking and cut out completely on the side of the road. The engine light was on. I called roadside assistance which I had purchased at the time I bought the car. They had no one in the area. After sitting at the side of the road with the hood up the car started. I took the car to an Auto Zone. They put the car on their computer and did not find a problem other than the engine light coming on. Since that incident the car has had identical problems in city driving and expressway driving. There is absolutely no warning other than the sudden balking and stalling. Twice I have been driving on the expressway at 75 mph in New Mexico and have had to limp to the breakdown lane with semitrucks going by within a foot of my disabled vehicle. We never let the car go below a quarter of a tank of gas. Mazda had recalls on fuel pumps in 2018 and 19 CX5s. The description of the problems on the recalls are identical to what happens with my car. That doesn't seem to impress Mazda as the dealership dismisses my problem as not being under the companies recall specifications. I checked with the dealership each time I brought the car in and got the pat answer, 'not covered under the recall list". I finally took the car to Crippen Mazda where I purchased the car specifically to check the problem. They had the car for the day, did not find anything and although they said they road tested the car it hadn't gone 1 mile according to their records. $130 charge.The answer, "bring it in when the engine light is on". The engine light does not stay on. I called "Mazda customer service" and was told to take a picture when the car stalled. Take a picture of what? They told me they would send an email which never happened. I wrote a letter to Mazda headquarters and have not gotten a response. I now have a car which has intermittent problems and no help from Mazda.

I'm reporting significant safety issues. All are related as they indicate that the error rejection for the sensors are not properly calibrated. These false positive errors are dangerous. It affects the automatic emergency braking, forward collision, blind spot, and cross traffic warning systems. 1. What component or system failed or malfunctioned, and is it available for inspection upon request? The sensor responsible for detecting road impediments and cross-traffic/blindspots. I'm not sure how to provide it for inspection. How was your safety or the safety of others put at risk? YES - when safety systems frequently have false positive indicators (auditory and visual). This has caused the car and driver to respond to a threat that is not real. This can also cause ignoring true positive indicators (alarm fatigue) and uncertainty of the systems ability to respond to true negative events. Has the problem been reproduced or confirmed by a dealer or independent service center? No, but they are incompetent. I was told the issues might be: bugs on the sensor, maybe a plastic bag floated by the car, maybe the road was shiny, maybe there was something and I didn't see it. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Not to my knowledge. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? No, this is a brand new vehicle (2023) and we are the only drivers. These issues have been happening since we started the lease. The cross/blind spot false positive happen daily. The braking/front end collision have only happened ~4 times.

While driving in snow storm I had to pull over and I noticed lights were covered with snow . LED lights will not produce heat to melt snow The lip above and the ledge below traps the snow and with the way the headlights are set up the snow sticks on the lights which affects visibility creating a safety issue. Same thing happens in rain. I have been to a parts store and a mechanic shop Both shops said this is a poor design. The lip and lower ledge trap the snow and LED lights will not melt the snow. This vehicle would be unsafe to drive in a snowstorm because of poor vision. Thank you

I have a 2018 Mazda 3. On two occasions in the span of one month, my car has acted like it was going to stall out when I was stopping at a red light. It doesn’t stall out, but the car will idle like it’s about to stall. When starting the vehicle it is kind of sluggish at times. Battery has been tested and it is fine. I’ve had the car for five years and it has 60,000 miles on it. No issues until recently.

VEHICLES CENTER CONSOLE DISPLAY SCREEN SUFFERS FROM GHOST TOUCHES. THE DISPLAY REGISTERS INPUTS FROM THE TOUCHSCREEN WITH NO ONE TOUCHING THE DISPLAY THIS IS THE SAME ISSUE THAT IS ON THE 14-16 VERSIONS OF THIS VEHICLE. THE DISPLAY SELF NAVIGATES CAUSING A SUBSTANTIAL DISTRACTION AND INCREASING THE LIKELIHOOD OF A CRASH. AS WELL ON A FEW INSTANCES SELF NAVIGATES THROUGH THE MENU AND SOMETIMES ENABLES OR DIABLES ADAS SYSTEM FEATURES COLLISION PREVENTION ETC.

Infotainment system has begun exhibiting phenomenon described as "ghost touch" where options are selected randomly by the system due to touchscreen failure. This happens while the vehicle is moving and creates a significant distraction to the driver, creating a safety hazard for driver, passengers, and other cars on the road. This vehicle has not been inspected by a dealership but internet information indicates it is a known issue but a recall has not been issued from Mazda, which compromises the safety of the vehicle. No warning for incidents. This is an ongoing issue and occurs routinely during daily driving.