MAZDA Complaints

Internal (growing) spider cracks on center displays. The cracks are internal and cannot be felt by touch. Visibility risk when trying to use the backup camera. This problem is known by Mazda and they've issued a service alert (attached) for Models 2016-2018 but for some reason excluded 2019. Currently Mazda seems unwilling to cover the repair.

When driving I started to smell a burning oil or rubber smell inside the cabin of the car. When I stopped I could see smoke coming from under the hood. When I was able to park, I opened the hood and could see smoke coming from the engine. There were no warning lights displaying on the dash, no leaking fluid from under the car. I did not feel safe continuing to drive the car without having it seen, so I took it to the closest Mazda dealer service. After inspecting the issue I was told there is a cracked cylinder head that is leaking fluid into the engine and the exhaust and I would need a brand new engine. The service manager said this is a known issue with the 2018-2021 Mazda CX-5. Unfortunately, the warranty that would cover this expired in April 2023 (at the time of writing this, it's May 1, 2023). It should be noted that my CX-5 is only 5 years old with ~37,000 miles on it. I was told by the Mazda service manager that the car is not safe to be driven in this condition and would have to stay in their possession on their lot until I decide if I want to have it fixed.

The infotainment screen cracked on its own due to weather or humidity. The infotainment then proceeded to have ghost issues where it would change randomly. These seems like an electrical hazard. There are numerous complaints in forums but on 2014-2016 were recalled when other years have the same issue.

The contact owns a 2011 Mazda Tribute. The contact stated while driving approximately 35 MPH, the steering wheel became firm and failed to respond to driver input. The contact stated that several unknown warning lights started to flicker, and the vehicle stalled. The contact had the vehicle towed to an independent mechanic, where it was diagnosed and determined that the battery needed to be replaced. The vehicle had been repaired. The contact stated that the failure reoccurred; however, the steering wheel became loose and unresponsive to driver input. The contact stated that on another occasion the vehicle lost power steering functionality and the steering wheel locked and could not be turned in either direction. The vehicle was towed to a dealer who diagnosed the vehicle and determined that the steering column needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 103,000.

When driving and trying to negotiate a turn, or sometimes when going straight, the power assist steering simply fails (stops assisting the steering). I have to "muscle" the car off the roadway and either restart the engine or stop the car (off the road) straighten the steering wheel, restart the car, and the power assist is restored. This has happened five times in the last 9 months. So far there have been no accidents. The date velow is the most recent date of this failure.

For the past 9-10 months and on occasions, when I step on the brake pedal to either slow down or stop from a normal cruise speed, the engine rpm quickly jumps up to 2000 - 2500 rpm. I have to quickly brake harder and *place the auto transmission selector in NEUTRAL to fully stop the car from lunging forward*. The date below is the most recent date.

Just noticed my coolant was leaking underneath my car and i went to mazda to check and it came out being a cracked cylinder the car are driven by my daughter from school to work only and has 68k miles, mazda doesn’t want to fix because supposedly the engine warranty only last until 60k

My 2019 Mazda CX-5 has 61,500 miles on it and has a cracked cylinder head and has a massive oil leak. I took it to the dealer and they are aware of this issue but told me Mazda hasn't so far made a recall. No warning lights went off and i lost 1 quart of oil over a 30 mile drive. Upon Acceleration the engine could seize and could cause a crash. A fire is also not out of the question as the parts in the engine area are hot and oil can catch fire. Mazda declined to pay for the total cost of the repair but did partially pay for some of it. They should be held accountable for the lousy design and it's only a matter of time someone will have an accident because of it.

Coolant Leak at Cylinder head. There is a known TBS01-013/21 They refused to pay for any of the cost to replace the engine. My out of pocket cost was $10K.

Mazda is producing and installing bad belt tensioner sand bad belts for new cars belt tensioner only lasts about 27,500 miles and belt only lasts 11 month/14,000 miles belt tensioner is a major safety issue