MAZDA Complaints

Infotainment and phone connect system for hands free phone use is not operational. The computer for the system is in a continuous reboot loop. This puts safety or safety of others at risk as I cannot use hands free. Mazda corporate suggested that a software update of the Connectivity Master Unit (CMU) might solve the problem. I brought the car in to Smithhaven Mazda on 090722 for update. The repair technician could not update the computer software and advised customer that the possible CMU problem is cause of concern. I was then advised that resolution would be replacement of CMU at $700. Problem was first observed 082022.

2015 Mazda CX-5 with 91,000 miles on it. Automatic transmission has failed. When I attempted to pull out into traffic the vehicle would not shift into 2nd gear and instead jerked hard and the engine RPMs revved up. I was not able to get the vehicle past 10mph. This failure with the transmission resulted in the oncoming traffic having to swerve and break to avoid a collision with me. The vehicle was taken to a Mazda dealership who did a diagnostic on it and found that the Mazda had an "internal transmission failure" and would require a full replacement. I asked if it would be replaced with the same exact transmission and was told "no, the defect was discovered by Mazda and has been correct for new transmission models." The manufacture knows about this issue. Luckily I escaped serious bodily injury. The problem has been confirmed by the dealer as well as an independent 3rd party transmission repair specialist. There were no warning lamps, messages or other symptoms prior to this incident to give warning.

Hello, I am writing to you for a possible failure post update to the software as specified in Recall 19V-497 dated 09/06/2022 found on the manufacturer's recall website (https://www.mazdarecallinfo.com/). The status is marked as CLOSED. However, I faced the exact problem yesterday as described in the Safety Risk section of the recall details on their website (Summary section on NHTSA website). Below is my best attempt to describe my event: Event: I made a stop at a red light. As it turned green, I accelerated and the engine shut off/stalled. I pushed the engine stop button, switched gear to "P", and the car won't start at all. I was also not able to press the brake or accelerator. I was not able to move the gearstick. Safety risk: My car stalled in the middle of the road. It was a busy junction. If this occurred on a highway, it is possible this may lead to serious injuries or death. After-events: I got the car towed to the dealership where I was told by the service crew that the car worked fine. I was sent a video of multipoint inspection with recommended additional services, a business that I understand. However, they were not able to identify the cause of the engine stall. I decided to check recall information and found this recall (19V-497) with status as CLOSED. But this is the exact problem I faced yesterday. Therefore, either/some/all of the below cases are possible: 1. The status is marked incorrectly as CLOSED 2. The date of recall on the website is misleading; this recall was placed 06/27/2019. 3. My service did not actually service the recall (I service my car every 5000 miles) 4. The recall failed to resolve the engine stall issue. 5. Issue may not be related to failure of this recall remediation; meaning, service did not perform a root-cause inspection of the problem itself. This message is intended to keep you informed in case point (4) holds true.

My Engine is over heading because it has a crack and losing coolant externally. There are 74773 mills on my car. Every 3 weeks I have to put a gallon of coolant in the engine. if I don't put coolant, the engine can stop working on the freeway causing bodily injury to me and other drivers.

Vehicle has had excessive oil consumption. Engine consumes approximately one quart of oil every 4k miles or so with normal driving not spirited. Vehicle has no visible signs of outward leaks. First oil change was at 5030 miles with approximately 5.2 quarts of Castrol edge full synthetic oil and a Purolator boss oil filter PLB14612. Vehicle currently has 9352 miles. I have not let it get to a point where oil light comes on, but it has been to the quart low dot on the stick twice so far. This should not be normal. This has not been confirmed by a dealer or independent service center as I maintain the oil checks and oil changes myself. Tailpipes do have black soot inside but is not greasy or oily. I haven't noticed a lot of smoke from tailpipes just a small bit of whitish vapor that quickly dissipates when my wife pulls it out of the driveway and starts off down the road that I contribute to normal condensation, but I nor she can see tailpipes when we are driving a longer distance of course. I haven't smelled oil burn or seen any leaks on driveway, but the oil is going somewhere. I have seen a TSB from Mazda about possible valve stem seal problems with my VIN number. I hope Mazda will resolve this within my warranty as oil consumption can cause other major engine component damage down the road i.e., catalytic convertor, oxygen sensors, carbon deposits, etc.

Identified low oil level with 5,500 miles on the odemeter. No leak detected. The car has been babied; no accidents or undercarriage damage.

Unknown. The engine started to stall as I was driving and the gas pedal wasn't working. The car shutdown after reaching 0 moles per hour and it would jerk when I tried starting it. The car had enough fuel, battery and was service a month prior. The car would not start and had to wait a few hours to try again. The issue is similar to the recall this model has but when I checked my VIN is all cleared . Please Help.

The headlights are increasingly failing. They are so dim that i can not safely drive at night. They burn out easily. I have to replace them about 4 times a year now. In the first few years of owning the car the headlights were fine. But now it is a major safely issue for myself and others on the road. It seems like with age the headlights or components are wearing out. I am considering getting rid of this car only due to the headlights. I have considered changing to a xenon system but i am scared of the wiring and do not want to risk a wiring issue. This is my only concern with this car and it appears that most who have the same car have the same headlight issue. This should be recalled to save lifes! It is dangerous to drive this car at night with such poor lighting.

I purchased my 2018 Mazda CX-9 Grand Touring CPO with 39k miles and was sold the life time extended powertrain warranty through the dealership. The car now has 74k miles. While sitting idle at the school bus stop in my neighborhood waiting for my daughter the temperature gauge light comes on. I immediately drive home (exactly 0.3 miles) not going over 10mph back home, park call a tow truck company to tow it to the Priority Mazda dealership in Tysons Corner, VA from which I bought it. After a few days the mechanic calls and tells me there is a coolant leak and the repairs for the Cylinder Head should be covered under my lifetime extended warranty. A few days later I get a text message from the service rep that states. "Unfortunately, the extended warranty has denied coverage of the Cylinder Head, stating it to not be an internally lubricated issue....we need to fully inspect to determine what is needed (cylinder head or full engine due to overheating) Cost of teardown $1,432." After speaking to the service rep directly he then tells me the coverage was actually denied because Mazda put out a TSB on this known issue which voided my extended warranty on the cylinder head. This TSB bulletin no.01-007/22 was just issued 2 months before this happened. We should not be responsible for a known engine issue on Mazda's flagship car after purchasing an extended warranty for this very reason.

While driving to the airport suddenly all dashboard lights came on and engine "died" during the drive about 50mph. My wife who was driving, was lucky not to get into a crash and steered the car to the side to a full stop . The tow truck driver tried to restart the engine w/o success. The garage determined it is a catastrophic engine failure and need to be replaced. About 2 weeks prior we had an engine warning light. The car was taken to our regular serviced garage and was inspected w/o any issues and light was reset. All routing maintenance has been performed by same garage. There are similar reports on the web about total engine failure of Mazda CX5 during driving!!!