MAZDA Complaints

Dealer service tech stated the high pressure and low pressure fuel pumps failed and needed replaced. My car was not included in the recall regarding fuel pumps for Mazda, so the dealer would only cover 50 percent of the cost. Service tech and warranty service rep stated that Mazda was aware that what happened to my car is a factory malfunction but because my car is out of warranty they would not cover the entire expense. My car is 3 years old and only has approximately 67,000 miles on the engine. The fuel injectors were replaced at 10,000 miles by warranty. The service tech even stated this is obviously regarding the recall of the fuel pumps and did not understand why my car was not included.

Engine oil light indicated low oil level at 6000 miles. Dealer states there is a TSB on this issue but no repair process is available.

- Water pump failed causing coolant to mix with oil. This repair cost was around $3,900. - Luckily this failure happened on our community road and was able to pull into our driveway. Mechanic stated that if this happened on the highway or regular road, this could have caused a major incident and possibly a blown motor. - No, but complaints of similar issues have been reported via my online research. - Just by the mechanic I had my vehicle towed to. - There was no indication of an issue until the water pump failed.

Massive oil consumption. Uses 1 quart or more of engine oil at around 3,000 miles after oil change. Low oil light comes on...

2019 Mazda CX-9 GT Infotainment Screen is spidering / cracking in the upper right-hand corner making it difficult to see information on the screen. This appears to be an ongoing problem with the design / components of the infotainment screen. I note a May 2020 TSB / Dealer Notification campaign which extended the warranty coverage period to 7 years for this exact same issue in 2016-2017 model year CX-9s. The 2019 model year cars have the exact same problem and Mazda is not covering the issue.

The dashboard is melting more and more everyday. Its becoming sticky and very reflective. Sometimes whenever I am driving in the morning the sun will reflect off and blind me making it very hard to safely operate my vehicle.

Car purchased new in 2021. Uses 1quart oil every 3,000 miles. Checked at dealer and assured of no leaks. Service bulletin issued by Mazda acknowledges problem probably due to faulty valve stem seals, but no resolution offerree for clients except “stop by for a quart of oil whenever light comes on!”

Owner of the car was driving, baby in the back seat. Passenger side curtain airbags randomly deployed. No outside damage to the car, was not caused by an accident

The Mazda infotainment system has a problem that is known to the manufacturer and many vehicle owners. It is called "ghost touch" where the touch screen malfunctions and registers an input that is not actually made. The touch screen is not touched, but the infotainment system still reacts and changes inputs, adjusts volume, and performs other actions. This has been a major safety risk for me and my family on several occasions. On several occasions, the infotainment system will be set at a reasonable volume playing music or a radio station or sometimes even off or muted. The "ghost touch" occurred and changed the volume input of the navigation system (which was not being used) to the MAXIMUM level. The car then announces that "navigation will be at this volume." The voice is extremely loud and is completely unexpected. This stated the driver and has almost caused accidents on at least three occasions. It is the equivalent of someone blasting an airhorn in your ear while you are driving. It is shocking and can cause accidents. This problem is known to the dealer and manufacturer. I have taken the vehicle for service of this issue as recently as August 23, 2022. The dealer knows the issue happens with many of its vehicles. They refuse to fix the issue in my car without charging me extraordinary amounts of money because it is out of the full warranty. The car has 44,000 miles and is a 2018 model purchased new in February 2018. They are aware that it is a critical safety issue, but they will not fix it. They have issued a recall for the same issue on another vehicle, but not on mine. This malfunction happens without warning. Again, the dealer and manufacturer are well aware of the issue, but they refuse to fix it even though it is a critical safety issue and it is covered under the implied warranty of the vehicle.

Motor using excessive amount of oil. Vehicle has just turned 20,000 miles. Uses a quart of oil ever 1500 miles or so.