MAZDA Complaints

Mazda has refused to admit and repair a clearly defective screen, affecting visibility of the camera system, navigation, climate controls and infotainment. Pictures attached are several months old and the issue continues to get worse. The dealer says "corporate won't cover it", corporate customer service will not respond to repeated attempts at contact other than a generic "your VIN is not covered". Service alert direct from Mazda and pictures of my screen showing the EXACT issue are attached. For a $40k+ vehicle with less than 30k miles on it (less than 20k when the issue started), this is unacceptable. Please hold Mazda accountable.

Intermittent Airbag Warning Light (Code 18), Passenger Airbag Deactivation light not operating and no warning chime indicating unbuckled passenger side seat belt. The safety issue appears to be related to the airbag and related safety equipment. In the dash, within the speed and rpm display, the red airbag warning light is blinking, reporting from what I gather is a CODE18, as it blinks once, followed by a pause, followed by eight blinks. It appears to be linked an inoperable PAD warning light, which should be on while no one is sitting in the passenger seat and off while someone is sitting on the passenger seat. While the car is running and a passenger sits unbuckled on the passenger seat there is no warning chime indicating that this passenger is unbuckled. Thank you

I bought a 2021 Mazda CX-5 from Ramsey Mazda of Des Moines, IA. It offered comparable comfort & features. A selling point was the safety features touted by the salesman. Odd things occurred during the first few months but I attributed it to a learning curve. I saw some odd messages but I really did not think it was relevant until June 28, 2022. I was backing out from a parking space. The Blind Spot Monitoring failed to indicate a car approaching from the right that then stopped in my blind spot. I hit the car behind me. Despite the fact, I understand personal responsibility, I never would have had the BSM worked correctly. I dropped the car off on July 15, 2022 to the Ramsey Mazda Service Center after the BSM failure and a Check Engine Light appeared. I already had the Ramsey Mazda Collision Center look at the car and told them of the of the BSM failure. That man doing the estimate said he had heard of those failures before. On July 15, I dropped the car off at the Ramsey Mazda Service Center to look at the BSM, a Check Engine light, the door locks and the hatch opening on its own. I tried to tell the Service Center that there was something severely wrong with the electrical system in this vehicle. I have a witness to its erratic behavior, but I was continually dismissed. There is more wrong now with my car than when I left it with the dealership. They kept my car for 19 days. During the 19 days, I continually had to call and check on the status of my vehicle. Ramsey Mazda was not and is still not initiating conversation with me or responding to voicemails. The manager of the Ramsey Mazda Dealership on Hickman in Des Moines, IA (JD) is supposed to be handling this issue personally with Mazda Corporate because it now “appears” to be affecting multiple systems in his words. Multiple issues include but are not limited to the BSM, Seat Belt notifications, power driver’s seat, camera system, cruise control system, entertainment system, & hands free communications.

Low oil light keeps coming on before it’s due. Went to dealer and they gave me a notice of a bulletin. 01-012/21. It states there is an issue where the engine leaks oil faster and could eventually cause engineer damage. They are asking us to come in more frequently for oil changes or to top off. Unknown what the fix is and it’s been on multiple new Mazda vehicle types.

I've had the car about 4,500 miles. No problems. Current mileage is 8899. Drove about 30 miles. 88 degrees. Humid. Dry. Slowed and turned right into my driveway. Stopped to run and open the garage. Standard tranny. The moment I slipped it out of gear, the engine began to howl, revving to between 5,500 and 6,000 r.p.m.s. Turned it off. Turned it back on after 15 seconds. Immediately went to 6,000 r.p.m.s. Turned it off. Started it again after 30 seconds. Was okay and is now in my garage.

While commuting home on 8/19/22 my CX-9 began overheating and coolant temp. warning light illuminated on dash. This was a dangerous situation as I had to stop in the middle of traffic for fear of ruining my car and risk getting rear-ended and also navigate to the shoulder of the road. Took the car to the dealership where they confirmed P111A engine overheated DTC and coolant leak. CX-9 has a cracked cylinder head, the exact problem outlined in Mazda TSB 01-013/21. This happened at 61,xxx miles...roughly 1,000 miles outside the powertrain warranty however it's highly likely this crack and leak developed well before the end of the powertrain warranty period.

My vehicle does have an outstanding recall on the headlight. The dealership that was servicing my vehicle closed and said they had completed the recall but had not gotten to it before they closed up. Mazda says it's my problem they did the recall. My light does not work.

Purchased this car on Saturday August 13th from a dealer. Last weekend on the 20th the low engine level warning came on. We checked the oil and it was at the lowest dot on the dipstick. We added one quart of oil. This car isn't even due for an oil change it shouldn't be losing any oil.

The front door windows no longer work. Most recently, the drivers side back door will NOT open. The lock is completely jammed - will not open or shut, which is a safety hazard for my child. The plastic parts in this car are failing and putting my family at risk.

The engine is burning oil. Oil and filter were changed at 5000 miles. At about 9000 miles, the engine oil level light came on. Topped off with oil and took to dealer, they confirmed no oil leaks and changed the oil.