MAZDA Complaints

Took care for routine maintenance to car dealer (Ourisman Mazda Rockville MD). No problems with car. They reported that I had an 'Coolant Leak at the Cylinder Head'. Cost to fix: $6412.47 They reported that it was 'normal wear and tear'. I found a service bulletin from Mazda whereby they admit a manufacturing defect that affected 2.5T engines. They corrected on March 25th, 2021. However, engines prior to this date had this defect. No recalls were created. No warning to owners. My car was within the mileage warranty when they identified the defect (<60k miles and < 5 yrs old). While my car is less than 5 years old, they now identified the leak, but it has over 60k miles. The local dealer said I was out of warranty and there is nothing they could do. I spoke with Mazda North American Operation and reported the Technical Service Bulletin that they put out on 10/15/21 (after they had already identified the problem, re-engineered the engine, and changed the manufacturing line), I also explained what was reported to me by Ourisman Mazda and emailed her all the documents. She reported that she would be getting back to me in 24-48 hrs.

On 3 separate occasions this car presented as if it were out of fuel while the gas gauge showed it having fuel. It sputtered then lost power as if it ran out of gas. Two of these times were on the interstate while the 3rd time was in a residential area.

Engine is consuming excessive oil. Dealership states there is a TSB out but the fix is to keep topping the oil off. I would like an investigation to determine the root cause of the oil consumption on a new engine.

Car starting misfiring . I was told it appears to have a crack in the head gasket & would be best to repair the engine . This car has only 80k miles and should NOT be doing this at this stage!!!

The contact owns a 2014 Mazda Mazda3. The contact stated that he had received notification of NHTSA Campaign Number: 17V393000 (Parking Brake) five years ago and the vehicle was taken to the dealer for recall repair. However, the dealer informed the contact that the vehicle passed the inspection test and did not need to be repaired. The contact stated upon starting the vehicle and driving from a complete stop, the vehicle drove sluggishly because the parking brake was not properly disengaged. The contact stated that the failure had been reoccurring and he would slide underneath the vehicle to manually disengage the parking brake. The contact stated the failure caused the brake pads and rotors to overheat. The contact was unsure whether a warning light was illuminated. The dealer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 17V393000 (Parking Brake) as the VIN was no longer included in the recall. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 110,000.

The contact owns a 2007 Mazda Mazda3. The contact stated while his wife was driving approximately 55 MPH, the steering wheel seized. The contact stated there was no warning light illuminated. The driver was able to continue driving to her destination. The contact took the vehicle to the local dealer however, the mechanic was unable to duplicate the failure. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 10V374000 (Steering) however, the VIN was not included. The manufacturer had not been informed of the failure. The failure mileage was approximately 150,000. The VIN was not available.

The dasboard on the rite side is melting, causing a sicky like surface and is reflecting the light on to the driver, making it hard to drive.

Fabric lining or insulation below dashboard is coming out of the seam between the dash and pillars on both sides.

The contact owns a 2019 Mazda MX-5. The contact received notification of NHTSA Campaign Number: 21V875000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I droved my 2016 cx-9 off highway and idled it at front of restaurant, suddenly the engine coolant overheat light came on, shut engine off and found leaking coolant on the ground near the rear of engine bay. Brought the car to Corpus Christi Mazda, found out leaks come from cylinder head crack, happens to cx-9 manufactured before June 20, 2020 according to Mazda TSB 01-013/21. I was quoted $3380 to replace the cylinder head out of pocket because the car is just out of powertrain warranty. I contacted Mazda headquarter for covering the cost out of goodwill since this is due to manufacture defects of cylinder head. Mazda refused to pay.