MAZDA Complaints

I have had to replace the battery on this vehicle three times in the last year. I have taken it to Mazda who replaces the battery. No excessive electrical power is being used with in the car. The car is driven regularly as well.

Low engine oil light displayed at 7,030 miles. No leaks detected. Engine consuming oil burning in combustion chamber. Possible engine damage or failure if oil was not quickly refilled.

The contact owns a 2016 Mazda CX-5. The contact stated while driving 35 MPH, the "go to the nearest safe location" warning message was displayed. The contact was able to park the vehicle on the side of the road. The vehicle was not drivable. The contact towed the vehicle to an independent mechanic and was informed that an unknown belt and unknown pulley needed to be replaced. The vehicle was repaired. The contact stated two days later she experience the failure and heard an abnormal noise. The contact took the vehicle back to the independent mechanic but was unable to duplicate the failure. The contact took the vehicle to a second independent mechanic and was informed that a loosened wire needed to be tightened and the rotor needed to be turned. The vehicle was repaired but continued to experience failure. The contact stated that on another occasion while driving 70 MPH, she heard a loud abnormal noise. The contact stated no warning light was illuminated. The contact was able to park the vehicle on the side of the road. The vehicle was not drivable. The contact towed the vehicle to a second independent mechanic and was informed that the center driveshaft needed to be replaced. The vehicle was not repaired. The contact called the local dealer and made them aware of the failure. The manufacturer had been informed of the failure. The failure mileage was approximately 124,000. The VIN was not available.

Bought the car brand new in May 2021, did a first oil change at around 4K miles due to the fact the car uses conventional 5w-30 oil and not synthetic oil. At around 7k miles the low oil engine light came on. Checked the dipstick and it was low. Added a quart of oil to hold me over until the next available appointment. Dealer could not find any leaks, they completed a oil change again. I went in again at 11K for another oil change. Had no problems. A few days ago at 14K low engine light came on, this time I turned the car off. Let it sit over night. Made an appointment with the dealer for the next day. Turned the car on the next morning, light went away. Both times I got a notification from Mazda connect services alerting me of these problems. (Please see attached) I brought the car in on 12/22/21 and was told the car was low on oil and nothing else could be done until Mazda comes up with a solution.

EL VEHICULO TIENE PROBLEMAS DE ENCENDIDO, DESPUES DE ESTAR EN REPOSO DOS DIAS NO ENCIENDE SE TIENE QUE PASAR CORRIENTE, INCLUSIVE EN MANEJOS CORTOS AL VOLVER A ENCENDER EL VEHICULO PRESENTA EL MISMO PROBLEMA, ESTE ES UN PROBLEMA EN LA MAYORIA DE ESTE TIPO DE VEHICULOS, MISMOS QUE SON ENCONTRADOS MUCHOS COMENTARIOS EN INTERNET, EL VEHICULO ESTA EN LA CDMX MEXICO.

System failure: front and rear hydraulic brakes. Yes, the safety of the driver and passenger were put at risk. No, the problem was not confirmed by the dealer or service center. Why not? See below: a) As the brake components (brake pads) were assumed to be wear items and not covered under warranty, the brake components were replaced (brake rotors and pads) and the calipers were rebuilt. c) The brake service work was performed by the owner of the vehicle (complaint writer). There were no lamps/icons nor messages displayed to alert the vehicle owner of the malfunction. On June 05, 2021 while driving in the Traverse City MI area descending steep hills, it was noticed that the brake pedal required above normal force to slow the vehicle. In July 2021 with approximately 21000 miles, I disassembled the front and rear brake components to investigate the root cause of the brake performance decline. The front and rear calipers were observed to have very minimal caliper lubricant on the caliper pins and sleeves and evidence of corrosion. The front brake pads were worn approximately 50% and rear pads were worn about 90-100% (no friction material remaining). See attached files. New brake rotors and pads were installed and the calipers were rebuilt. On August 04 2021, I contacted the Mazda Customer Experience Center to advise of the brake system malfunction. Service Request Number 1-4195762982 was assigned. On August 26 2021, I brought the brake pads and rotors to Serra Mazda to advise/alert Mazda of the premature brake pad wear. The Service/Parts Director was given the brake pads in order that the components could be forwarded to Mazda for a "PQR" to be initiated. No response has been received. The vehicle has been serviced at Serra Mazda since 2018 and no statements were made to the vehicle owner that the brake pads were below the service limit.

The contact owns a 2017 Mazda CX-5. The contact stated while driving 20 MPH, the vehicle stalled. The contact stated there was no warning light illuminated. The vehicle was not drivable. The contact towed the vehicle to her daughter's residence. The contact then towed the vehicle to a local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 66,000.

At about noon on 12/19/21 I was approaching the Tappan Zee (Mario Cuomo) Bridge in New York State going west. My car briefly stopped accelerating when I put my foot on the gas pedal but then continued on as normal. No warning lights or other signs of trouble appeared, and I continued onto the bridge and was in the center lane. There was moderate traffic on the bridge. Suddenly, my car started shaking and slowing as if the brakes were being pumped (although I did not put my foot on the brake), and the messages "Front Radar Sensor System Malfunction" "Forward Smart City Brake Malfunction" and "Smart Brake System Malfunction" all flashed on the dashboard screen. My husband turned on the emergency flashers and took a photo of the screen. The car continued slowing down and shaking no matter how hard I pressed the gas pedal. This created an incredibly dangerous situation; I had to get over to the right lane as we continued losing speed, and find somewhere safe to pull over once we got off the bridge. A car or truck going at a normal speed could have easily hit us and caused a catastrophic crash on the bridge. If I could not get out of the center lane quickly, at the rate the car was slowing down, it would have come to a complete stop in the middle of the roadway. I was able to merge right, get across the bridge and get to an exit, all as the car continued lurching and slowing down. At the bottom of the exit, there was a red light; I stopped and turned the car off and back on again. When I tried to accelerate out of the stop, smoke began pouring off the wheels. The car moved across the intersection at a few miles per hour and I was able to pull over safely on the right shoulder on the other side of the intersection. I had only bought the car the previous day, less than 16 hours before the incident. I called Mazda Roadside Assistance and the dealership; the dealership told me to have the car towed to their service department, so I did.

The car display turns on and off, creating distraction and inability to control car setting, including safety capabilities. This display was replace by an authorized dealer on August 2020 but in September 2021 the display start given the same issues that concern my safety and the safety of my family.

Parking brake does not fully disengage. This causes the rear brakes to wear prematurely and also has the potential to generate excessive heat.