MAZDA Complaints

My husband (driver) and I (front passenger) were in my 2018 Mazda CX-5 Touring and were stopped in traffic on the interstate due to construction. While completely stopped, we were rear-ended by a car traveling at 55-60+ miles per hour (the car did not brake at all before hitting us). Both of our seat backs failed upon impact and went all the way back, with the headrests flying out of both seats. Thankfully no passengers or pets were in the back seat when this happened, but this is a serious safety concern. Attached are photos of the inside of the car in the state it was in after the crash.

The contact owns a 2011 Mazda Mazda2. The contact stated while driving at 70 mph, the glass sunroof spontaneously exploded and shattered causing the glass to enter the vehicle. The contact stated that no object hit or caused the sunroof to shatter. The contact pulled the vehicle over to the side of the road to clean up the class that was in the vehicle and then continued driving to the residence. The vehicle was diagnosed but not repaired. The manufacturer was not made aware of the failure. The failure mileage 150,000. Consumer stated sunroof was an aftermarket installation.

The water pump went out with no notice or warning, flushed all the coolant/water into the engine and failed. Over a $2K repair for a known engine defect with active lawsuits out. A Mazda water pump lawsuit alleges 2007-2016 Mazda CX-9 and 2009-2013 Mazda6 vehicles are equipped with pumps that suddenly fail and cause catastrophic engine failures. The proposed class action lawsuit alleges the vehicles lose engine power and fail to accelerate and maintain speed. The vehicles also allegedly can't readily control steering and cannot fully engage the brakes. The plaintiffs claim the vehicles are at risk of serious crashes because Mazda has failed to disclose the alleged water pump defects. Please investigate for a recall asap!

There's no power steering as I was Driving it just got hard to steer and almost got into an accident car is not drivable at all

Dashboard is warping creating a gap between the instrument panel and information display. The dashboard was replaced once by the dealer under extended manufacturing warranty. The new dashboard that was installed now have the same issue.

When the system think there might be a collision and initiates a hard braking even when there might be enough space in front of you. Multiple times, the car behind me had to do a hard break as well not to hit me from behind. This also happens when switching lanes. As you are in the middle of switching, if sometimes thinks you are getting to close to the car in the original lane and it starts a hard break. Since I’m in between lanes, it causes the car on the other lane to do a hard break also, almost causing a chain accident. A google search revealed multiple people complaining of that. The system is too aggressive even at it’s lowest setting. Mazda informed me I can only turn it off one drive cycle at a time. This system has almost caused more accidents than it protected me from them.

The contact owns a 2008 Mazda Tribute. The contact stated that while driving at 70 mph, the power steering failed which caused the steering wheel to shake. The vehicle became difficult to steer. The vehicle was taken to the dealer and diagnosed that the steering shaft torque sensor malfunctioned, there was an open or short in the power steering control module, and an internal failure with the torque sensor. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure but informed the contact that there was a recall repair for the electronic power steering performed in 2014, and that was a one-time recall repair. The failure mileage was 167,968.

As I was driving to work, the moonroof window exploded causing glass to fly every where. Thankfully, I had my sunshade closed so no glass came into the vehicle. Had it been open, I would have been hit by glass shards. There had been no damage to the moonroof window previously, no cracks or issues that I was aware of. While attempting to get it repaired, I was told that this had happened on the same type of vehicle one other time that the shop was aware of. I am currently waiting to hear back from Mazda regarding replacement/repair for the moonroof.

was driving in a car park and it randomly braked thinking someone was infront of me but there was nothing and the car behind me almost rear ended. Already fixed the recall last year according to Mazda. This is extremely scary and not sure what would have happened if this was on a highway

Power seat sliding mechanism on drivers side when actuating the forward and reverse lever is extremely noisy. The noise started at around 45000 miles when the car was 3 years old. I was able to make the repair myself after finding a tsb on nhtsa.gov. https://static.nhtsa.gov/odi/tsbs/2018/MC-10143977-9999.pdf. Required part # can found in this tsb. The original part is defective. Dealer will make the repair for $800 plus. You can do it yourself for $25. The actual repair is extremely simple. Also there is no reason to remove the seat bolts as done in the tsb.