MAZDA Complaints

THIS CAR IS ONLY A FEW MONTHS OLD, WITH ONLY 1600 MILES. WHILE DRIVING AT APPROX 30 OR 40 MPH THE SMART BRAKE SYSTEM (SBS) FALSELY DETECTS RANDOMLY AN OBSTACLE WHILE DRIVING, ACTIVATING THE AUTOMATIC EMERGENCY WARNING LIGHT AND ALARM. THE MAZDA DEALER WAS UNABLE TO DUPLICATE OR REPAIR THE PROBLEM ALTHOUGH THIS HAS BEEN REPORTED NUMEROUS TIMES AND WAS PART OF AN EARLIER RECALL. I.E.MAZDA RECALL NUMBER 4219L

BROUGHT IT IN NOV 2020 REGARDING SMELLS AND ENGINE ISSUES AS WELL AS ALIGNMENT. NEITHER WERE TAKEN CARE OF. THEN MARCH 2021,ENGINE WAS LEAKING FLUID AND SMOKING, AND THE ENGINE NEEDED TO BE REPLACED AT 20K. DID NOT PROVIDE A RENTAL UNTIL LATER THAT WEEK. AFTER A MONTH, I GOT MY CAR BACK. AFTER LEAVING THE ENGINE CONTINUED TO SMOKE, BROUGHT IT BACK. GAVE NO RENTAL. DEALER SAID IT WAS LEFT OVER FLUID FROM WHEN THEY REPLACED IT. CAR IS STILL HAVING ISSUES WITH THE ENGINE AND SMELLS. UNDER SHIELD FELL OFF AND NEEDED TO BE REPLACED TWICE.TIRE PRESSURE WAS GOING OFF AND BROUGHT IT IN TWICE FOR THEM TO SAY THEY CANT FIND WHERE THE SLOW LEAK IS OR WHY SO THEY WOULDN'T FIX IT EVEN THOUGH I HAVE THE MAZDA INSURANCE FOR TIRES.

ACCORDING TO THE DEALER, THE STEERING SENSOR AND ABS MODULE HAVE GONE BACK. THE CAR HAS ONLY 35,000 MILES ON IT. I SPOKE TO A LOCAL MECHANIC WHO INDICATED THAT THE MODULES ARE FLYING OFF THE SHELVES RIGHT NOW BECAUSE SO MANY OF THEM ARE GOING BAD.

ON SUNDAY MAY 2ND, THE BOSE SOUND SYSTEM SPEAKERS STARTED EMITTING AN EXTREMELY LOUD STATIC/WHISTLING THAT I WAS UNABLE TO TURN OFF. MY CAR WAS PARKED IN THE DRIVEWAY AT MY SHORE HOUSE WHEN THIS OCCURRED. I COULD NOT TURN IT OFF!!! IT WAS EXTREMELY DAMAGING TO MY EARS!! HAD I BEEN DRIVING WHEN THIS OCCURRED I DON'T KNOW WHAT WOULD HAVE HAPPENED! I CAN'T EVEN THINK WHAT WOULD HAVE HAPPENED IF MY DOG WAS IN THE CAR!! NO ONE SHOULD BE SUBJECTED TO THAT HIGH PITCH NOISE. LUCKILY, SOMEONE HEARD AND SAW WHAT WAS GOING ON AND HAD TO POP THE HOOD AND REMOVE A CHIP OR FUSE THAT CONTROLS THE SYSTEM. MAZDA JUST SENT ME A RECALL LETTER STATING THAT A LOUD HISSING MAY OCCUR AND THE CAR NEEDS TO BE BROUGH TO THE DEALER. THEY ARE COMPLETELY DOWNPLAYING THE ISSUE WHEN IN FACT IT COULD HAVE BEEN A VERY DANGEROUS SITUATION. MAZDA NEEDS TO STOP DOWNPLAYING THE ISSUE AND SEND A LETTER THAT REFLECTS THAT. I'VE ATTACHED THE MAZDA RECALL LETTER.

MY SUNROOF JUST EXPLODED WHILE I WAS DRIVING DOWN THE ROAD. I HAVE A DASH CAM WHICH CAPTURED ABSOLUTELY NOTHING IMPACTING THE GLASS. IT JUST BURST'.

THE RED PAINT IS CHIPPING PRETTY BAD. THIS CAR IS ONLY ABOUT 1 YEAR OLD. THE CHIPPING IS MOSTLY ON THE HOOD OF THE CAR.

THE CAR WILL NOT SHUT OFF WHEN YOU PUSH THE BUTTON BECAUSE IT DOES NOT REALIZE IT IS IN ''PARK'. THE ISSUE IS WITH DEFECTIVE AUTOMATIC TRANSMISSION SWITCH. THIS CAUSES THE BATTERY. THIS HAS BEEN HAPPENING FOR THE PAST 3 YEARS.

I HAVE BEEN EXPERIENCING ISSUES WITH MY BRAKES. VERY HARD TO PUSH, NOT COMING TO A STOP, SOUNDS LIKE AIR & MAKES A HISSING SOUND WHEN BRAKE ARE APPLIED.THE 1ST TIME I NOTICED I WAS DRIVING STRAIGHT ON A 2 LANE ST. A CAR WAS COMING FROM THE OFF RAMP ON THE RIGHT OF ME & CUT ME OFF. I TRIED TO BRAKE BUT, THEY WERE SO HARD TO PUSH DOWN, I HAD TO JUMP INTO THE NEXT LANE IN ORDER TO NOT REAR END HER BUT, BECAUSE I HONKED MY HORN, THE LADY JUMPED INTO HER NEXT LANE CAUSING ME TO HAVE TO CUT BACK OVER AGAIN, ALL THE WHILE MY BRAKES ARE REALLY HARD TO PUSH, THE CAR WOULDN'T STOP. THEY MADE HISSING SOUNDS. I HAD MY MECHANIC CHECK, STATES IT'S THE BRAKE BOOSTER & THERE MAY BE A RECALL. I CHECKED ONLINE, JUST A WARRANTY. MAZDA WILL REPAIR BEFORE 90K OR 7 YEARS. I CALLED MAZDA, WHO SAID THEY ONLY MAKE RECALLS WITH SAFETY ISSUES. I'D SAY THE BRAKES MALFUNCTIONING IS DEFINITELY A SAFETY ISSUE. THE 7 YR EXPIRATION WAS UP IN 2018. WHEN I BOUGHT THE VEHICLE IT ALREADY HAD 105K, SO THE WARRANTY WAS EXPIRED. THAT MAKES NO SENSE. IT SHOULD HAVE BEEN A RECALL. WHAT HAPPENS TO PEOPLE LIKE ME WHO BUY THE MAZDA CX-9 AFTER THE 7 YR OR 90K MILE EXPIRATION? IT DOESN'T APPLY TO US AND WE HAVE TO PAY OUT OF POCKET? KNOWING THAT THIS WAS A SAFETY ISSUE AND THAT IT WAS HAPPENING TO 2010-2011 CX-9 MODELS, IT SHOULD HAVE BEEN DEEMED A RECALL. ESPECIALLY WHEN PEOPLE BUY USED CARS. THIS IS NOT JUST AN ISOLATED ISSUE OR INCIDENT. THIS WAS LITERALLY LISTED BY PEOPLE WITH THE SAME COMPLAINTS. I HAVE NOT BEEN ABLE TO FIX MY VEHICLE. IT'S MY SOURCE OF TRANSPORTATION TO GET TO WORK. I DEFINITELY BELIEVE THIS SHOULD HAVE BEEN A SAFETY RECALL BECAUSE PEOPLE ARE STILL HAVING ISSUES. WHAT IF SOMEONE DIES. WHO'LL BE AT FAULT IF A PERSONS BRAKES GO & THEY GET INTO AN ACCIDENT & GET INJURED OR DIE? THERE HAVE BEEN SO MANY COMPLAINTS REGARDING THIS ISSUE, HOW COULD IT BE DEEMED A WARRANTY AND NOT A SAFETY RECALL?

MY DASHBOARD (CRASH PAD) ON MY PASSENGER SIDE OVER MY AIRBAG IS MELTING AND CRACKING CAUSING ME TO BE CONCERNED ABOUT SAFETY IN THE EVENT OF AN ACCIDENT. MAZDA CLAIMS THAT RECALL ENDED IN MARCH OF 2019 BUT I WAS NEVER NOTIFIED BY MAZDA OF THIS RECALL THEREFORE I FEEL IT SHOULD BE EXTENDED FOR MY SAFETY. THE CRASH PAD BECOMES STICKY, MELTS AND CRACKS THE DASHBOARD. MY VEHICLE IS STILL IN OPERATION AND THEREFORE MY SAFTEY IS STILL IMPORTANT

OUR 2014 MAZDA CX-9 POWER BRAKE BOOSTER HAS GOTTEN PROGRESSIVELY WORSE OVER THE LAST FEW MONTHS AND HAS NOW FAILED AT 75,269 MILES WHERE THE PEDAL IS SPONGY, PEDAL TRAVEL IS LONG AND THERE IS A HISSING NOISE (AIR LEAKAGE) FROM THE POWER BOOSTER, ALL RESULTING IN SEVERELY REDUCED BRAKE EFFECTIVENESS - VERY LITTLE. WE CANNOT SAFELY DRIVE THE CAR. THIS IS THE SAME FAILURE AND SAFETY DEFECT THAT WAS THE SUBJECT OF ODI INVESTIGATION PE-14-005 (ODI CLOSED 2/10/2014) INVOLVING 2007-2013 MAZDA CX-9 VEHICLES IN WHICH THE ODI RESUME SAID "THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED." IN THAT CASE, IN ORDER TO AVOID A RECALL, IN MARCH 2014 MAZDA AGREED WITH THE NHTSA/ODI TO EXTEND THE WARRANTY FOR 7 YEARS OR 100,000 FOR THE 2007-2013 MAZDA CX-9 VEHICLES AND REPAIR THE CONDITION AND INITIATED SPECIAL SERVICE PROGRAM SSP93. THIS NOW IS EXACTLY THAT SAME CONDITION BUT IN THE NEXT YEAR MODEL - A MODEL 2014 MAZDA CX-9 MANUFACTURED IN 2013 THAT OBVIOUSLY RECEIVED THE DEFECTIVE POWER BRAKE BOOSTER THAT WAS MANUFACTURED BEFORE THE BOOSTER SUPPLIER CORRECTED THE FAULTY BOOSTER MOLD IN FEBRUARY 2013. YESTERDAY (4-29-21) MAZDA SAID (MAZDA CUSTOMER SERVICE REFERENCE # 1-378914617) OUR VEHICLE IS NOT COVERED FOR THE REPAIR BECAUSE THE NHTSA/ODI AGREEMENT AND SSP93 ONLY APPLIES TO 2007-2013 VEHICLES WHERE OURS IS A 2014, EVEN THOUGH IT WAS MANUFACTURED IN 2013. THIS IS NOT ONLY ANOTHER EXAMPLE OF THE SAME PROBLEM NOW EXISTING IN 2014 MAZDA CX-9'S WITH A POWER BOOSTER MANUFACTURED BEFORE THE FEBRUARY 2013 FAULTY BOOSTER MOLD CORRECTION, IT IS UNCONSCIONABLE FOR MAZDA TO REFUSE THE REPAIR. PLEASE - WE NEED YOUR HELP IN RESOLVING THIS - AND NEED YOU TO RE-OPEN THE INVESTIGATION FOR THE SAFETY OF OTHERS. THANK YOU.