MAZDA Complaints

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. ADDITIONALLY, THE BRAKES FAILED TO ENGAGE WHEN THE BRAKE PEDAL WAS DEPRESSED. THERE WAS NO WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE BRAKE MASTER CYLINDER AND BRAKE BOOSTER NEEDED TO BE REPLACED. THE CONTACT WAS ADVISED TO REACH OUT TO THE DEALERSHIP ELDORADO CHEVROLET(233 N CENTRAL EXPWY, MCKINNEY, TX 75070). THE CONTACT WANTED A SECOND OPINION AND THE VEHICLE WAS TAKEN TO ELDORADO CHEVROLET (2300 N CENTRAL EXPY, MCKINNEY, TX 75070) WHERE IT WAS ALSO DIAGNOSED WITH THE MASTER CYLINDER AND BRAKE BOOSTER NEEDING TO BE REPLACED. THE SVC MGR INFORMED CONSUMER HE WOULDNT ADVISED ANYONE TO DRIVE THE VEHICLE UNTIL REPAIRS WERE MADE. DUE TO INCORRECT TITLE WORK THE DEALER REFUNDED SOME MONEY AND TOOK POSESSION OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000. THE CONSUMER STATED THE VEHICLE WAS PUT BACK ON THE LOT FOR RESALE. THE CONSUMER CONTACTED A LAWYER AND VEHICLE WAS TAKEN OFF THE LOT BUT CARFAX WAS NOT UPDATED WITH CORRECT INFORMATION.

INFOTAINMENT SYSTEM KEEPS REBOOTING IN AN INFINITE LOOP. VEHICLE WAS PARKED WHEN ISSUE STARTED. VEHICLE HAD BEEN OFF FOR ABOUT 3MINUTES PRIOR TO ISSUE. INFOTAINMENT WAS WORKING PRIOR TO BEING OFF FOR 3 MIN.

THE CAR WON'T SHUT OFF WHEN PUT ON PARK AND THE START/STOP BUTTON GETS PUSHED THE PROBLEM SUPPOSEDLY LIES WITH A DEFECTIVE SHIFTER POSITION SENSOR LOTS OF COMPLAINTS ON THE INTERNET ABOUT THIS ISSUE MAZDA AND DEALERSHIPS ARE AWARE OF THE PROBLEM BUT OFFICIALLY PRETEND IT'S NOT THERE

I WAS DRIVING ABOUT 60MPH ON A 4 LANE US ROUTE WHEN I HEARD A LOUD BANG COMING FROM MY SUNROOF. I LOOK IN THE REARVIEW MIRROR AND SEE A LARGE CHUNK OF GLASS FLYING BEHIND ME. I OPEN THE SUNROOF VISOR PARTIALLY AND NOTICE I AM MISSING GLASS. THE GLASS FOR MY SUNROOF IS TEMPERED. IT WAS ABOUT 65 DEGREES AND VERY HUMID, BUT NO PRECIPITATION. THE PICTURE IS FROM A PARKING LOT ABOUT 10MINS AFTER THE INCIDENT.

MAZDA DEALER IS REFUSING TO UPDATE SOFTWARE PER SSPC5 TO CORRECT A SAFETY ISSUE RELATING TO THE MRCC (MAZDA RADAR CRUISE CONTROL) UNLESS I FIRST AGREE TO HAVING MAZDA CONNECTED SERVICES INSTALLED ON MY 2019 MAZDA 3 SEDAN (CSP06). WHEN I PURCHASED MY NEW CAR MAZDA CONNECTED SERVICES WAS NOT INCLUDED IN MY CAR. I AM NOW BEING COERCED INTO HAVING MAZDA CONNECTED SERVICES INSTALLED INTO MY VEHICLE BEFORE THEY WILL CORRECT A SAFETY ISSUE REGARDING A KNOWN ISSUE WITH THE ADAPTIVE CRUISE CONTROL. MY VEHICLE IS STILL UNDER WARRANTY BUT UNLESS I AGREE TO HAVING THEIR TELEMETRICS CONTROL UNIT (TCU) INSTALLED, THEY REFUSE TO INSTALL THE SOFTWARE TO CORRECT THE DANGEROUS ADAPTIVE CRUISE CONCERN PER SSPC5.

REAR CROSS MEMBER IS TOTALLY RUSTED OUT'JUST LIKE THE FRONT CROSS MEMBER WAS THAT HAD A RECALL. WAS DRIVING AND THE RIGHT REAR WHEEL TOTALLY COLLAPSED UNDER THE CAR WHILE DRIVING AT 60 MPH. COULD HAVE CAUSED AN ACCIDENT. REAR CROSS MEMBER BROKE IN PIECES

THE REAR WIPER STOPPED WORKING DURING A DRIVE IN HEAVY RAIN CONDITIONS, SIMILARLY LIKE IT HAPPEN TO THE SAME VEHICLE FOR THE FRONT WIPERS 6 MONTHS AFTER I GOT THE VEHICLE. I TRIED TO SCHEDULE AN APPOINTMENT WITH THE DEALER BUT WITH THE PANDEMIC IT WAS NOT POSSIBLE. WHEN I WENT FOR THE ACTUAL APPOINTMENT ON MARCH 2021, THEY TOLD ME THE VEHICLE WAS OUT OF WARRANTY EVEN THOUGH IT IS BARELY 3 YEARS OLD, AND JUST FOR A DIAGNOSTIC THEY WILL CHARGE $160 PLUS TAX. THE POTENTIAL REPAIR WOULD BE EXTRA, RANGING FROM A NEW BCM TO A NEW MOTOR, OR BOTH, SCALING UP TO $450 REPAIR BILL. THE ISSUE IS EXTREMELY SIMILAR TO A SAFETY RECALL THAT THE VEHICLE HAD FOR THE FRONT WIPER WERE THEY HAD TO CHANGE THE RELAYS FREE OF CHARGE. I CONSIDER THIS ALSO A SAFETY ISSUE AS IF YOU'RE DRIVING IN THE HIGHWAY AT 55MPH DURING THE HEAVY RAIN AND YOU ARE NOT ABLE TO SEE AND VEHICLE THAT COMES AT HIGH SPEED, SUCH TRUCK THAT LOOSE THE BRAKES IN A ROUNDABOUT EXIT, THAT POSES A SAFETY RISK TO DRIVERS AND OWNERS OF THIS VEHICLE. A RECALL SHOULD BE MADE FOR THIS REAR WIPER ISSUE LIKE FOR THE FRONT ONE.

THE IGNITION ON MY 2013 MAZDA CX-5 WOULD NOT TURN OFF AFTER PUTTING THE VEHICLE INTO PARK. THE ENGINE WOULD START WITH THE GEARSHIFT LEVER IN PARK, BUT ONCE I DROVE TO A DESTINATION, PULLED INTO A PARKING LOT, AND PUT THE GEARSHIFT INTO PARK, THE VEHICLE WOULD NOT ENTIRELY TURN OFF. IT WOULD TAKE SEVERAL ATTEMPTS TO MANIPULATE THE GEARSHIFT AROUND TO GET THE CAR TO TURN OFF. THE VEHICLE'S ELECTRICAL SYSTEM WOULD STILL BE ACTIVE, INCLUDING RADIO, DASH LIGHTS, HEADLIGHTS, AND OTHER ELECTRICAL SYSTEMS WOULD ALL REMAIN ON. AFTER CONTACTING A LOCAL MAZDA DEALERSHIP IN TOWN, A "PARK SAFETY SWITCH" IN THE GEARSHIFT LEVER IS BEING AFFECTED, AND IT IS A KNOWN PROBLEM AFFECTING MAZDA CX-5 VEHICLES. HOWEVER, THERE HAVE NOT BEEN ANY RECALLS ISSUED FOR THIS PROBLEM. THANKS TO A QUICK GOOGLE SEARCH SUCH AS "MAZDA CX-5 WILL NOT TURN OFF", I FOUND OUT ABOUT THIS ISSUE. THERE ARE SEVERAL YOUTUBE VIDEOS, POSTS ON REDDIT AND MAZDA FORUMS DISCUSSING THIS ISSUE. HAVING A VEHICLE WITH AN ISSUE WHERE YOU CANNOT TURN THE CAR OFF BECAUSE THE CAR "THINKS" THAT THE VEHICLE IS NOT IN PARK IS UNSAFE AND A SAFETY HAZARD AND CAN CAUSE AN ACCIDENT OR WORSE.

HAPPENED TO ME TWO TIMES IN PAST THREE WEEKS, WHERE I AM COMING TO A STOP, OR HARDLY MOVING, AND CAR SUDDENLY ACCELERATES. HAD MY FOOT ON THE BRAKE AND THE CAR WAS STILL TRYING TO ACCELERATE. YESTERDAY, 4/24/21 IT TOOK ALL MY STRENGTH ON THE BRAKE TO KEEP THE CAR FROM PULLING INTO ONCOMING TRAFFIC. I HAVE BEEN DRIVING FOR 39 YEARS AND HAVE OWNED MANY CARS, AND SOMETHING LIKE THIS NEVER HAPPENED TO ME. I WILL BE BRING THE CAR DEALERSHIP TOMORROW, THE CAR HAS ONLY 10K MILES ON IT AS WE DON'T DO A LOT OF DRIVING WITH IT AS WE OWE TWO CARS. I DID NOT HAVE MY FOOT ON THE WRONG PEDAL, THIS IS VERY DANGEROUS AND IF THE DEALER DOES NOT FIND ANYTHING WITH THE CAR, I INTEND TO SELL IT, AS THIS IS PROBABLY ONE OF THE SCARIEST EXPERIENCE I HAD WITH A CAR. IT IS INTERMITTENT, SO I AM NOT SURE WHEN ITS GOING TO OCCUR, BUT TWICE IN THE LAST FEW WEEKS IS NOT COINCIDENCE ( IT ALSO HAPPENED TO MY WIFE A FEW MONTHS AGO, BUT WE THOUGHT IT COULD HAVE BEEN DUE TO SNOWY ROAD CONDITIONS). IN ONE CASE I WAS COMING UP TO A STOP SIGN, AND WAS BRAKING AND CAR WAS ACCELERATING AS I TRIED TO BREAK. I HAD TO PUT CAR IN NEUTRAL AND THE SHUT OFF CAR TO GET TO STOP. YESTERDAY, I WAS PULLING OUT OF A PARKING LOT, AND WAS WAITING FOR AN ON COMING CAR TO PASS ME BEFORE I COULD TURN ONTO ROAD, WHEN CAR WAS TRYING TO ACCELERATE, WHEN I HAD MY FOOT ON BRAKE, AND TOOK EVERYTHING TO KEEP THE CAR FROM ACCELERATING FORWARD INTO ON COMING CAR. ONCE CAR PASSED, I MADE TURN ONTO ROAD, AND ISSUE DID NOT REPEAT ON THE REMAINING MILE TO MY HOUSE. I WENT ONTO A MAZDA FORUM AND I SAW A FEW OTHERS WHO RAISED THE SAME CONCERN/ISSUE.

WHILE DRIVING MY VEHICLE ON THE INTERSTATE THE CAR LOST THE ABILITY TO ACCELERATE. ALL OF THE DASHBOARD LIGHTS CAME ON AND I HAD TO COAST TO THE SIDE OF THE INTERSTATE. AFTER RESTARTING THE VEHICLE I WAS ABLE TO DRIVE IT BUT I CANNOT TAKE THE VEHICLE OVER 30 MPH NOW WITHOUT IT SHUTTERING AND HAVING ACCELERATION ISSUES. THIS IS A SERIOUS AND LIFE THREATENING ISSUE THAT NEEDS TO BE FIXED FREE OF CHARGE. I HAVE FOUND OTHER REPORTS OF THIS HAPPENING BUT I SEE NO RECALL INFORMATION. THIS NEEDS TO BE FIXED BEFORE MAZDA HAS LAWSUITS FILED AGAINST THEM. THIS IS A MANUFACTURING ERROR AND NOT A USAGE ERROR. PLEASE LOOK INTO THIS.