MAZDA Complaints

WATER PUMP FAILED AND IMPACTED MY ENGINE AS WELL. I JUST BROUGHT MY CAR IN AS WELL 10/20/2020 NO MENTION OF THIS ISSUE. BEGINNING IN 2007 AND CONTINUING THROUGH THE 2016 MODEL YEAR, MAZDA HAS INCORPORATED ITS MZI CYCLONE ENGINE (THE 'CYCLONE ENGINE') INTO HUNDREDS OF THOUSANDS OF VEHICLES, WHICH INCLUDE THE CX-9 FOR MODEL YEARS 2007 THROUGH 2016 AND THE MAZDA 6 FOR MODEL YEARS 2009 THROUGH 2013. THE CYCLONE ENGINE CONTAINS AN INTERNAL CHAIN-DRIVEN WATER PUMP, WHICH MEANS THE TIMING CHAIN IS CONNECTED TO THE WATER PUMP AND PROVIDES THE POWER THE WATER PUMP NEEDS TO CIRCULATE COOLANT THROUGH THE ENGINE WHEN THE ENGINE IS RUNNING. THE CHAIN-DRIVEN WATER PUMP IS LOCATED INTERNAL TO THE CYCLONE ENGINE, BEHIND NUMEROUS ENGINE COMPONENTS, INCLUDING THE TIMING CHAIN COVER. UNBEKNOWNST TO PURCHASERS AND LESSEES OF THESE VEHICLES, THE CYCLONE ENGINE CONTAINS A DEFECT IN DESIGN, MANUFACTURING, MATERIALS AND/OR WORKMANSHIP THAT CAUSES THE WATER PUMP TO SUDDENLY AND PREMATURELY FAIL WELL-BEFORE THE END OF THE USEFUL LIFE OF THE ENGINE, WHICH LEADS TO CATASTROPHIC ENGINE FAILURE OR A COSTLY REPLACEMENT DUE TO THE WATER PUMP'S INACCESSIBLE PLACEMENT IN THE ENGINE. WHEN THE WATER PUMP PREMATURELY FAILS WITHOUT WARNING, COOLANT IS ABLE TO LEAK FROM THE WATER PUMP INTO THE OIL PAN AND/OR OTHER ENGINE COMPONENTS, ALLOWING IT TO MIX WITH THE ENGINE'S OIL. THE MIXTURE OF ENGINE OIL AND COOLANT CIRCULATES THROUGHOUT THE ENGINE, LEADING TO DESTRUCTION OF THE ENGINE. DESPITE HAVING KNOWLEDGE OF THIS DEFECT, MAZDA CONTINUED SELLING DEFECTIVE VEHICLES, FAILED TO DISCLOSE THE DEFECT TO OWNERS AND LESSEES, HAS NOT ISSUED A RECALL, AND HAS NOT REMEDIED THE ISSUE AND/OR COMPENSATED OWNERS AND LESSEES OF THE DEFECTIVE VEHICLES.

I HAD MY MAZDA 3 FOR A COUPLE OF DAYS AND I'M DRIVING DOWN THE ROAD AND ALL OF A SUDDEN MY CAR JERKED SO BAD I THOUGHT I HAD HIT THE BRAKES OR HOT SOMETHING I COULDN'T SEE. BUT I HADN'T HIT THE BRAKES NOR DID I HIT ANYTHING. I TOOK IT TO MAZDA IN PANAMA CITY AND THEY TOLD ME IT WAS MY TRANSMISSION CONTROL MODULE. IT FORGETS TO SHIFT. IT'S LOCATED UNDER THE BATTERY AND I'M AWARE THAT THIS PART OF CAR ENGINE IS SUPPOSED TO BREATH TO WORK RIGHT. I JUST KNOW IT DOESN'T WORK RIGHT AND EVERY TIME I DROVE MY CAR IT'S STEADY JERKING AND SNATCHING MY WHEEL. I CAN'T AFFORD TO PAY FOR SOMETHING LIKE THIS AND I HAVE NO OTHER VEHICLE TO DRIVE. I KNOW THIS IS AN ENGINE PROBLEM SO WHAT CAN BE DONE

THE DOOR LOCK MECHANISM ON MY DRIVERS SIDE REAR DOOR DOES NOT LOCK COMPLETELY. IT HAS TO BE MANUALLY PUSHED IN ABOUT 4-5MM IN ORDER TO ENGAGE THE LOCK. AFTER LOCKING, THE DOOR CAN BE UNLOCKED AFTER PULLING THE OUTSIDE HANDLE 2 TIMES, SETTING THE ALARM OFF. THIS IS EXTREMELY UNSAFE IF TRAVELING THROUGH DANGEROUS AREAS OR IF THE VEHICLE WERE TO BE APPROACHED BY SOMEONE WITH AN ILL INTENT WHILE THE VEHICLE IS OCCUPIED.

INFOTAINMENT SYSTEM CONTINUOUSLY REBOOTING / CMU GOES BAD. CANNOT REBOOT WITH REMOVING NAV CARD, ETC. THIS DISABLES BLUETOOTH, NAVIGATION, AFFECTS THE CAMERA. THERE ARE NUMEROUS REPORTS ONLINE THAT THIS IS AN ISSUE ACROSS THE BOARD.

RIGHT REAR SHOCK TOWER RUSTED OUT AND SHOCK BROKE THROUGH AND INTO THE PASSENGER COMPARTMENT. SEVER RUST ON RIGHT SIDE OF FRONT SUB FRAME AS WELL. I CAME ACROSS THIS PERFORMING GENERAL MAINTENANCE.

I HEARD A PINGING SOUND COMING FROM ONE OF THE WHEELS. WHEN I GOT OUT AND LOOKED, I DISCOVERED THE WHEELS ARE BEGINNING TO FLAKE AND DEGRADE. I CONTACTED MAZDA CUSTOMER SERVICE AND WAS TOLD I WOULD HAVE TO COVER THE COST OF REPLACEMENT AS THE VEHICLE IS OUT OF WARRANTY.

WWW.SOUTHBAYMAZDA.COM HAWTHORNE BLVD. X ATRESIA BLVD MANHATTAN BEACH CA 91246-0762 3103235712 FAX

WATER LEAK IN TRUNK AREA LEADING TO ABOUT A 2-INCH PUDDLE OF WATER ACCUMULATION INSIDE THE TRUNK AT THE LOCATION OF THE SPARE TIRE AREA. ISSUE WAS NOTICED ON APRIL 16, 2021. THE WATER ACCUMULATED ON TOP AND AT THE BOTTOM OF THE SPARE TIRE. THE PARTS OF THE VEHICLE ARE BEGINNING TO BE NEGATIVELY AFFECTED --MOLD, ETC. THERE WERE ITEMS STORED AROUND THE SPARE TIRE 'E.G. FLAT TIRE REPAIR KIT, EMERGENCY BLANKET, ETC. THAT DEVELOPED MOLD DUE TO THE ACCUMULATED WATER AND WERE THROWN AWAY UPON INSPECTION. IN ADDITION TO THE SPARE TIRE AREA ACCUMULATING SEVERAL INCHES OF WATER, THE SPARE THE COVER (I.E.PLASTIC HONEYCOMB TYPE THAT SITS DIRECTLY ON TOP OF THE SPARE TIRE) IS AFFECTED WITH THE EVAPORATION/CONDENSATION OF THE ACCUMULATED WATER. ALL OTHER PARTS OF THE TRUNK AND VEHICLE ARE WERE NOT WET TO THE TOUCH. THE SOURCE OF THE WATER IS UNKNOWN. AND IT WAS NOT A USER ERROR TYPE OF ISSUE 'THE VEHICLE HAS BEEN STORED WITH ALL WINDOWS, DOORS, TRUNK, AND HOOD CLOSED. CONCERN IS THAT THE ACCUMULATION OF WATER WILL LEAD TO THE DEVELOPMENT OF MOLD INSIDE THE VEHICLE AND AN UNHEALTHY ENVIRONMENT FOR THE DRIVER AND PASSENGERS OCCUPYING THE CAR. ADDITIONALLY, IT WILL LEAD TO VEHICLE CORROSION SINCE THE AREA WHERE THE WATER ACCUMULATES IS NOT INTENDED TO BE CONSISTENTLY HOLDING WATER. ATTACHED ARE SEVERAL PHOTOS SHOWING THE AFFECTED AREA. NOTE THAT THE PHOTOS ONLY SHOW THE ACCUMULATED WATER THAT WAS UNDERNEATH THE SPARE TIRE AFTER THE WATER ACCUMULATED ON TOP OF THE SPARE TIRE (INNER SECTION OF THE SPARE TIRE METAL WHEEL WHICH LAYS UP WHEN STORED IN THE VEHICLE'S TRUNK), CLOSE TO 2-INCHES WORTH, WAS REMOVED ALONG WITH THE SPARE TIRE ITSELF. I DID NOT THINK OF TAKING PHOTOS OF THE ISSUE UNTIL AFTER I REMOVED THE SPARE TIRE AND THE ACCUMULATED WATER. PLEASE LOOK INTO THE MATTER AND CONSIDER ISSUING A RECALL THAT WOULD ALLOW MAZDA TO CORRECT THE PROBLEM.THANK YOU.

THE INSTRUMENT PANEL HAS COME LOOSE, AND THERE IS A OPENING, THE INSIDE OF IT IS CHIPPED AS WELL AND IT IS FOGGY. JUST NORMAL DRIVING TO AND FROM WORK. MAZDA OFFERED A SPECIAL SERVICE WARRANTY, WHICH MY CAR DID NOT QUALIFY BECAUSE THIS GAP HAD NOT OCCURRED YET. CONVENIENTLY, THE EXTENSION EXPIRED BEFORE MY PANEL STARTED COMING APART. I SPOKE WITH MAZDA TODAY AND THEY TOLD ME I WAS TO LATE. WELL I WAS INELIGIBLE BECAUSE IT HADN'T COME APART YET. APPARENTLY THEY ARE AWARE OF THIS PROBLEM AS THEY DID OFF A SPECIAL WARRANTY FOR IT. ALL MODELS THAT HAD THESE DEFECTIVE PANELS OR BAD ADHESIVE FROM THE SAME LOT REGARDLESS IF THEY HAD STARTED TO COME APART YET, SHOULD HAVE BEEN REPLACED SO THIS WOULDN'T HAPPEN. I UNDERSTAND NORMAL WEAR AND TEAR. IF THIS IS JUST CHOCKED UP TO NORMAL WEAR AND TEAR THE REST OF THE INTERIOR SHOULD ALSO BE FALLING APART, BECAUSE THE WHOLE CAR HAS BEEN SUBJECTED TO THE SAME ENVIRONMENT AND THAT IS NOT FALLING APART YET. I AM ONE PERSON, WITH ONE VOICE MAYBE OTHER MAZDA OWNERS WHO WERE DENIED ELIGIBILITY TO HAVE THIS INSTRUMENT PANEL REPLACED, WILL ALSO COMPLAIN AND SOMETHING CAN HAPPEN TO FIX THIS MANUFACTURER PROBLEM. AS THIS IS NOT A PART THAT SHOULD HAVE PASSED QUALITY CONTROL. DATE IS APPROXIMATE AS IT OCCURRED GRADUALLY OVER TIME AND DID NOT BECOME NOTICEABLE UNTIL LATE LAST YEAR.

2021 MAZDA 3. CONSUMER WRITES REGARDING FAILED SBS SYSTEM. *LD THE CONSUMER STATED THE SMART BRAKE SYSTEM SLAMS ON THE BRAKES UNNECESSARILY, WHILE DRIVING. THE CONSUMER WAS ADVISED BY THE DEALER THAT FEATURE COULD NOT BE DISABLED. *JS