MAZDA Complaints

IN OCT. 2019 MY CX9 STOPPED WHILE BEING DRIVEN. FOUND OUT THE WATER PUMP (WHICH IS INSIDE THE ENGINE) HAD GONE OUT AND DESTROYED MY ENGINE. THIS IS A KNOWN PROBLEM OF WHICH MAZDA HAS FAILED TO MAKE THEIR CONSUMERS AWARE. I PURCHASED THIS CARE NEW AND ALL OF MY SERVICES HAD BEEN HANDLED BY MAZDA. NO-ONE TOLD ME ABOUT THIS PROBLEM AND I STILL HAD TO PAY JUST OVER 4K TO GET A NEW ENGINE OF THE SAME STUPID DESIGN PUT IN MY CAR. THIS IS VERY DANGEROUS PROBLEM. HOW MANY MAZDA DRIVERS HAVE BEEN INJURED OR KILLED IN CRASHES BECAUSE THE WATER PUMP DESTROYED THE ENGINE ON A FREEWAY AND THE CAR CEASING TO MOVE WAS THE CAUSE OF AN ACCIDENT THAT TOTALED THE CAR AND AS A RESULT WENT UNDETECTED? THE ENGINES NEED TO BE RECALLED.

PURCHASED FROM A CERTIFIED PRE-OWNED MAZDA DEALER....I EXPERIENCED, WITH NO WARNING, MY BRAKES BECOME HARD TO PRESS. IT HAPPENS IN REVERSE, COMING OFF CRUISE, SLOW/FAST SPEED, ETC. I HAVE TO USE AN EXTRAORDINARY AMOUNT OF EFFORT TO PRESS THE BRAKES AND BRING THE CAR TO A STOP. IF SOMEONE PULLS OUT IN FRONT OF ME, THERE IS NO GUARANTEE I WOULD BE ABLE TO OPERATE THE BRAKES QUICKLY ENOUGH TO AVOID AN ACCIDENT. I HAVE CHILDREN I TRANSPORT AND IT IS CONCERNING FOR ME AS A MOM ESPECIALLY. A FEW TIMES THE PEDAL WILL 'RELEASE' AND OPERATE NORMALLY AFTER THE EXTRA PRESSURE IS APPLIED WHICH CAUSES THE CAR TO JERK TO A STOP BECAUSE THE BRAKES WERE BEING PRESSED VERY HARD. MOST TIMES, EXTRA PRESSURE IS REQUIRED THE ENTIRE TIME. THIS IS A MAJOR SAFETY CONCERN AND AN ISSUE I AM AWARE IS COMMON IN THIS MODEL. MAZDA EXTENDED THIS WARRANTY TO 90K AND 7 YEARS BACK IN 2015; HOWEVER, THIS DOES NOT COVER USED CAR PURCHASERS. THE ISSUE WAS NOT DISCLOSED TO ME IN MY PURCHASE DATE OF 12/12/2016. HAD I KNOWN THIS MAJOR COMPONENT COULD FAIL, I WOULD HAVE MADE A MORE EDUCATED DECISION ON WHETHER TO PURCHASE OR REQUEST THE FAULTY SYSTEM BE CORRECTED.

DASH IS MELTING AND I HAVE VERY POOR VISIBILITY DUE TO A LOT OF GLARE REFLECTION. *TR

WHEN DRIVING, 40-45 MPH THE TRANSMISSION STARTS JERKING AND SHUTTERING. FINALLY MAKES IT TO 5TH GEAR. THEN DOES THE SAME THING WHEN SHIFTING FROM 5TH TO 6TH GEAR. WHEN THIS HAPPENS THE ENTIRE SUV STARTS SHAKING AND JERKING. FEAR COULD CAUSE LOSS OF CONTROL OF THE VEHICLE. *TR

I WAS DRIVING CAR ON.THE HIGHWAY AND AS I PREPARED TO EXIT I BRAKED AND THE CAR HESITATED FOR 2 SECONDS BEFORE BRAKES ENGAGED. CAR HAS ALSO HAD HESITATION UPON ACCELERATION PERIODICALLY .THIS HAS BEEN AN ISSUE UPON JUST A FEW WEEKS OF OWNERSHIP. THE BREAK ISSUE WAS JUST RECENTLY 7-29-20 I HAVE TAKEN THE CAR TO THE LOCAL DEALERSHIP ABOUT THE DRIVING/ACCELARATION ISSUE TWICE WITHOUT RESOLUTION .

GAS FILLER NECK GROSS EVAP LEAK / CANISTER PURGE VALVE LEAK/ CODES P0455 P0457 I WAS TOLD THAT FORD MAKES MAZDA PARTS AND FORD ESCAPE SUV TRUCKS ARE KNOWN FOR THESE PROBLEMS WITH EVAP SYSTEM?? *TR

RATTLE/ KNOCKING SOUND AS FRONT SUSPENSION MOVES UP/DOWN. NOISE COMES FROM AROUND THE UPPER FRONT STRUTS. THIS SOUND CAN IS BE HEARD CLEARER AT HIGHWAY SPEEDS.

PARKING BRAKE MALFUNCTION; DRAGGING OF REAR WHEELS ESPECIALLY WHEN TURNING; SUDDEN SEIZING OF BRAKE WHILE PULLING OUT OF PARKING LOT. *TR

WHEN DRIVING VEHICLE A SEVERE SHUDDERING VIBRATION AND LOUD NOISE EMANATED FROM FRONT END OF VEHICLE, AS IF FRONT AXEL WAS GOING TO FALL OFF. HAPPENED THREE TIMES SO FAR. ONCE TO MY WIFE, ONCE TO ME, AND ONCE TO THE MECHANIC. VERY FRIGHTENING EACH TIME, CAUSING DRIVERS TO PULL OVER AND TURN OFF VEHICLE. THEN VEHICLE DRIVES OK FOR A WHILE. HAPPENED WHILE DRIVING STRAIGHT FORWARD. MECHANIC STATES IT IS A FAILED POWER TRANSFER UNIT. MECHANIC'S RESEARCH INDICATED IT IS A BIG PROBLEM IN MAZDA CX-9 VEHICLES, AND A CLASS ACTION LAWSUIT WAS FILED AND RESULTED IN A SETTLEMENT. AS FAR AS I CAN TELL THAT SETTLEMENT DOES NOT COVER MY VEHICLE YEAR (2008), AND IS LIMITED TO VEHICLES MANUFACTURED AFTER 2010, AND WHICH MEET CERTAIN SPECIFICATIONS. MECHANIC ESTIMATES REPAIR WILL RUN IN THE $1100-$1500 RANGE. WONDERING IF I HAVE ANY RECOURSE WITH REGARD TO THIS PROBLEM AND THE FACT THAT IT SEEMS A MANUFACTURING DEFECT RATHER THEN NORMAL WEAR AND TEAR. *TR

DRIVING THE VEHICLE CAUSES THE REAR BRAKES TO GET HOT. THIS HAPPENED MULTIPLE TIMES IN SEPTEMBER (AROUND 40,000 MILES), AND I TOOK MY CX-5 IN FOR SERVICE. THE TECHNICIANS DID NOT FIND ANYTHING OPERATING INCORRECTLY, LUBRICATED THE BRAKES, AND RETURNED MY VEHICLE. WHEN I GOT MY STATE SAFETY INSPECTION, I WAS INFORMED THAT MY REAR BRAKES WERE PASSABLE, BUT PRETTY CRUMMY LOOKING BECAUSE OF HEAT DAMAGE. BECAUSE WE WERE LOCKED DOWN (DUE TO CORONAVIRUS) I WAITED A BIT AND JUST RECENTLY HAD THEM REPLACED. NOW THAT MY REAR BRAKES HAVE NEW PADS AND ROTORS, THE REAR BRAKE ISSUE IS HAPPENING AGAIN, SPECIFICALLY ON THE DRIVER'S SIDE THIS TIME. AFTER ABOUT 15 MINUTES OF HIGHWAY DRIVING, THE VEHICLE BEGAN TO SHAKE IN THE REAR AND THE TIRE PRESSURE MONITOR INDICATED THAT THERE WAS A PROBLEM. I TOOK IT IN TO THE DEALER AGAIN, AND THEY TOLD ME THE REAR BRAKES ARE OPERATING NORMALLY. HOWEVER, ON MY DRIVE HOME (18 MILES ON THE HIGHWAY), THE REAR OF THE VEHICLE BEGAN SHAKING AGAIN, SO I KNEW THE ISSUE WAS NOT RESOLVED. I CHECKED THE TEMPERATURE OF THE DRIVER'S SIDE REAR BRAKE ROTOR, AND IT WAS OVER 400 DEGREES (THE OTHER ROTORS WERE AROUND 150, SEE PAGE 9 OF ATTACHED DOCUMENT). I CONTACTED MAZDA CUSTOMER SERVICE ABOUT THIS ISSUE, AND THEY TOLD ME THAT BECAUSE THE DEALER CAN'T DETECT AN ISSUE, THERE IS NOTHING THEY CAN DO. MAZDA HAS ISSUED TSBS RELATED TO THE ELECTRONIC PARKING BRAKE FOR MY VEHICLE, BUT I BELIEVE THEIR DIAGNOSTIC STEPS ARE NOT SUFFICIENT TO DETECT ALL CASES OF THE ISSUE. THEIR DIAGNOSTIC STEPS ARE ALL RELATED TO LOW-SPEED DRIVING, BUT MY ISSUE ONLY PRESENTS ITSELF AFTER DRIVING ON THE HIGHWAY FOR A PROLONGED PERIOD. *TR