MAZDA Complaints

I WAS COMING UP TO A STOP LIGHT AND AS I SLOWED DOWN MY 03 MAZDA TRIBUTE STALLED, LEAVING ME STOPPED IN THE MIDDLE OF 5 LANES. AS THE LIGHT WAS TURNING GREEN & THE CARS NEARING MY REAR, HAD TO SWERVE AROUND TO AVOID A COLLISION. I HAD PLACED MY SHIFTER INTO PARK AND WAS ABLE TO RESTART MY VEHICLE, BUT IT STILL WOULD NOT MOVE AFTER SHIFTING INTO D(DRIVE). SO I SHIFTED INTO ONE OF THE LOWER GEARS, TO SLOWLY GET OFF THE STREET AND INTO THE NEAREST PARKING LOT. I PARKED AND SHUT MY VEHICLE OFF, MADE SURE ALL WAS INTACT THEN RESTARTING MY VEHICLE. I SHIFTED INTO R(REVERSE) AND BACKED UP NORMALLY, I THEN SHIFTED INTO D(DRIVE) BUT MY CAR ONLY ROLLED AS THOUGH IT WAS IN N(NEUTRAL). SO I SHIFTED INTO R(REVERSE), BACKED DIRECTLY INTO MY PARKING SPACE AND CALLED MY ROADSIDE ASSIST. TO BE TOWED HOME.

POWER STEERING DOES NOT WORK. STARTED UP MY CAR AND I AM UNABLE TO TURN THE WHEELS AT LOW SPEED. ELECTRICAL POWER STEERING UNIT. NO CHECK ENGINE LIGHT ON. UNSAFE TO DRIVE, ATTEMPTED TO CALL MAZDA SERVICE LINE, SAYS RECALL SERVICE FOR EXACT ISSUE STATED WAS COMPLETED IN 2014 FOR RECALL # 7614E 'CLOSED'. I DID NOT OWN THE VEHICLE AT THIS TIME. ATTEMPTED TO CALL DEALER WHO PERFORMED SERVICE FOR ANSWERS. DEALER #42175, NO ANSWERS OR INFORMATION GIVEN.

THE CAR RAN GREAT FOR THE END OF 2019. I BOUGHT IT USED AT 145,000 MILES. THEN THE AUTOMATIC TRANSMISSION STARTED TO SLIP. NOW ITS STUCK IN LIMP MODE.

TL* THE CONTACT OWNED A 2016 MAZDA M6. THE CONTACT STATED THAT WHILE DRIVING ABOUT 20 MPH IN THE SNOW, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE LOST ALL POWERS AS THE STEERING FAILED. THE VEHICLE SLIDE AND REAR-END THE VEHICLE IN FRONT. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE PASSENGER SIDE DOOR AIR BAG WAS THE ONLY AIR BAG THAT DEPLOYED. THE CONTACT STATED THAT THE VEHICLE FAILED TO RESTART AFTER THE INCIDENT. THE CONTACT ALSO STATED THAT THE PARKING BRAKE WAS ENGAGED AND FAILED TO DISENGAGE. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A LOWER BACK AND NECK INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED TO A TOW YARD WHERE THE VEHICLE WAS DEEMED A TOTAL LOSS HOWEVER, THE CONTACT HAS RETAINED THE VEHICLE. THE CONTACT CALLED CONTINENTAL (4800 OLD SEWARD HIGHWAY, ANCHORAGE, AK 99503) AND WAS TOLD THAT THERE WAS NO RECALL. THE MANUFACTURER WAS CALLED BUT NO ONE ANSWERED THE PHONE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,900.

THE ENGINE IN MY MAZDA CX-5 WAS REQUIRED TO BE REPLACED RECENTLY DUE TO A KNOWN ISSUE IN THE CAR THAT CAUSES THE REAR HEAD TO LEAK. MY CAR HAS LESS THAN 12,000 MILES ON IT SO THE ENGINE SHOULD NOT HAVE THIS ISSUE. MY DEALER EXPLAINED TO ME THIS IS A KNOWN ISSUE BY MAZDA AND HE HAD SEEN 5-10 OTHER CARS JUST AT HIS DEALER. WE NOTICED THIS ISSUE WHEN MY SON WAS DRIVING THE CAR AND WE SAW FLUID POURING OUT OF THE BOTTOM. WE HAD HIM STOP THE CAR IMMEDIATELY AND NOT DRIVE. I TRIED NUMEROUS TIMES TO GET MAZDA TO ENGAGE TO PROVIDE A BETTER WARRANTY GIVEN IT IS A NEW CAR SHOULD NOT HAVE A BLOWN ENGINE WITH ONLY 12,000 MILES AND IT IS A KNOWN ISSUE BUT THEY REFUSED TO PROVIDE ANY SUPPORT. I ASKED ABOUT WHY NO RECALL AND THEY JUST STATED THERE IS NO RECALL FOR THIS ISSUE, ALTHOUGH THE DEALER HIGHLIGHTED MAZDA IS AWARE OF A FLAW IN THE CAR THAT CAUSED THE REAR HEAD TO LEAK. I WOULD LIKE TO SEEK SOME ACTION WITH MAZDA TO MAKE THEM DEAL WITH THIS VERY CONCERNING ISSUE

2017 MAZDA 3 GRAND TOURING HATCHBACK DRIVING ON A ROAD GOING 30 MPH AND HEAR WHAT SOUNDED LIKE A MUFFLED GUNSHOT RIGHT ABOVE ME. I SAW THAT I HAD GLASS RAINING DOWN THE BACK OF MY CAR, EMPTYING ONTO THE STREET AND CAUSING CARS TO SWERVE TO AVOID THE GLASS. THAT WAS WHEN I REALIZED THAT MY SUNROOF JUST EXPLODED. I PULLED OVER AND SAW THAT THE SUNROOF WAS SHATTERED WITH SPLINTERS OF GLASS EVERYWHERE. I NOTICED THAT THE SUNROOF BURSTED OUTWARD, AS IF NOTHING FELL ON IT. THERE WAS NOTHING ABOVE ME OR BESIDE ME AT THE TIME OF THE EXPLOSION. THE F-150 IN FRONT OF ME WAS GOING THE SAME SPEED 5 CAR-LENGTHS IN FRONT OF ME. THE PIECES OF GLASS THAT FELL BEHIND MY CAR LEFT MANY SCRATCHES ON THE ROOF AND SPOILER OF MY CAR. THE ROAD I WAS DRIVING ON HAD ROLLING DIPS AT AN INCLINE, BUT NOTHING LIKE A JOLTING BUMP OR POTHOLE-LIKE BUMP. NOTE HOW MY SUNROOF EXPLODED OUTWARD, MEANING THAT THE SUNROOF MIGHT HAVE BEEN FITTED IMPROPERLY, SQUEEZING THE GLASS INWARD. I THINK THAT WHEN I WENT OVER THE ROLLING GRADUAL BUMPS THAT THE CHASSIS FLEXED AND CAUSED THE SUNROOF TO BEND IN A DIFFERENT WAY AND EXPLODE.

IN 2011 WE LEASED A CX9 AND WE ENJOYED IT SO MUCH THAT WE DECIDED TO PURCHASE A CX9 IN 2013. JUST A COUPLE OF WEEKS AGO I HAD AN EXPERIENCE THAT WAS VERY FRIGHTENING. I WAS DRIVING AND REALIZED THE HEAT WAS NOT COMING ON AND THAT WAS UNUSUAL. THE CHECK ENGINE LIGHT CAME ON AND SOON AFTER THE CAR STOPPED RUNNING. I AM FORTUNATE THAT I WAS NOT ON THE HIGHWAY AND WAS ABLE TO PULL OVER TO THE SHOULDER. I NEEDED TO HAVE THE CAR TOWED AND WE HAD IT BROUGHT TO MAZDA IN DANBURY, CT. WE FOUND OUT THE NEXT DAY THE ENGINE NEEDED TO BE REPLACED. NEEDLESS TO SAY, WE WERE SHOCKED AND THEN VERY UPSET TO FIND OUT THAT IT WOULD COST 10,000 DOLLARS TO REPAIR. WE HAVE HAD OUR CAR SERVICED REGULARLY BY COLONIAL MAZDA IN DANBURY, CT. NOW WE HAVE A CAR THAT IS WORTH NOTHING. NOW WE ARE PUT IN A POSITION TO REPLACE OUR CAR AND HAVE NOTHING TO TURN IN TO DEFER THE COST. WITH RESEARCH WE HAVE FOUND THAT DUE TO THE DESIGN OF THE ENGINE MANY MAZDA CX9 HAVE HAD THE SAME PROBLEM DUE TO THE WATER PUMP LEAKING, THE TRANSFER CASE LEAKING, AND ANTIFREEZE GOING INTO THE ENGINE. IN OUR OPINION, AND APPARENTLY TO MANY CASES WE HAVE READ ONLINE THIS SHOULD HAVE BEEN A RECALL. THIS IS SOMETHING THAT SHOULD BE LOOKED IN TO FOR THE SAFETY OF OTHERS. FORTUNATELY, I WAS ON A SIDE ROAD, SOMEONE ELSE MAY NOT BE AS FORTUNATE. THE DESIGN OF THE ENGINE IF FLAWED AND IS MORE THAN LIKELY WHY MAZDA IS NOT HAVING A RECALL, BECAUSE IT IS TOO EXPENSIVE TO REPAIR.

WHILE DRIVING DOWN THE HIGHWAY IN MY 2017 CX5, THE SUNROOF EXPLODED SENDING GLASS THROUGHOUT THE CAR. IT WAS A SUNNY DAY, AND NO APPARENT DEBRIS FLEW UP FROM THE ROAD. EXTREMELY SCARY INCIDENT.

WHEN YOU PUT THE VEHICLE IN PARK AND PRESS THE ENGINE BUTTON THE CAR DOES NOT TURN OFF, YOU HAVE TO MOVE THE SHIFTER BACK AND FORTH SEVERAL TIME TO GET THE CAR TO POWER DOWN.

FROM A FULL STOP, VEHICLE LAGS OR LURCHES FROM TAKEOFF WHEN YOU HIT THE ACCELERATOR. THIS IS A KNOWN PROBLEM BY MAZDA ON THIS VEHICLE (GEN 7) AFTER 3000 MILES OR MORE. WHEN I HIT THE ACCELERATOR (ESPECIALLY ON A NEW CAR), I EXPECT IT TO GO. THIS LAG IN MOVING OFF THE LINE CAN BE DANGEROUS, IN MY OPINION, BUT APPARENTLY NOT IN MAZDA'S. BEEN TRYING TO GET IT FIXED FOR PAST 6 MONTHS, BUT HEARING IT'S NOT A PRIORITY FOR MAZDA JAPAN, SINCE THIS PROBLEM IS NEWLY BEING REPORTED ON 2019 AND 2020'S AND THEY DON'T CONSIDER IT A SAFETY ISSUE, JUST AN ANNOYANCE.