MAZDA Complaints

THE LED DAYTIME RUNNING LIGHTS ON BOTH SIDES OF MY 2016 MAZDA CX-5 HAVE BURNED OUT/STOPPED LIGHTING AFTER 39K MILES AND OUT OF THE WARRANTY PERIOD. THE REPAIR REQUIRES THE REPLACEMENT OF THE ENTIRE HEADLIGHT ASSEMBLY WITH AN ESTIMATED COST OF $1200 PER ASSEMBLY. ($2400 TOTAL). BECAUSE THIS IS A SAFETY ISSUE, AND ONE APPARENTLY KNOWN TO MAZDA, THIS SHOULD BE A RECALL.

WHEN PARKING AND PUTTING THE CAR IN 'PARK', THE CAR DOESN'T RECOGNIZE THAT IT'S IN THE PARK POSITION, AND ALTHOUGH THE CAR SHUTS OFF, THE ELECTRICAL SYSTEM STAYS ON. THIS ALLOWS THE BATTERY TO RUN DOWN WITH STEREO, LIGHTS, AND FANS ALL RUNNING, AND EVEN WORSE, WOULD ALLOW SOMEONE TO STEAL THE CAR IF THEY WERE TO GET INTO IT. I'VE DONE RESEARCH AND FOUND HUNDREDS OF COMPLAINTS ABOUT THIS ISSUE ONLINE WITH THE 2013 AND 2014 MODEL YEARS.

I RECENTLY PURCHASED A 2016 MAZDA CX-5 FROM A NON-MAZDA DEALER, HOWEVER AFTER PAYING $21,000 FOR THE VEHICLE I REALIZED THE DAYTIME RUNNING LIGHT WAS NOT WORKING! MY BIGGEST SURPRISE WAS WHEN I WENT BACK TO THE DEALER TO HAVE THEM REPAIR IT AND FOUND OUT THE ENTIRE HEADLAMP WOULD NEED REPLACING TO THE TUNE OF $1,100 DOLLARS! TODAY I CALLED MAZDA AND THEY TOLD ME THERE IS NOTHING THEY CAN DO ABOUT THIS BECAUSE THE CAR IS OUT OF WARRANTY! IT IS ESPECIALLY DISTRESSING IN THAT SO MANY OTHER COMPLAINTS ARE ALL OVER THE INTERNET ABOUT THE SAME PROBLEM WHEN THE CARS ARE STILL UNDER 30,000 MILES! I HOPE SOMEONE CAN DO SOMETHING, MAZDA SHOULD HELP CUSTOMERS IN THIS WAY, SINCE THIS IS OBVIOUSLY A DEFECTIVE PART!

THE ABS, AND TRACTION CONTROL WARNING LIGHTS CAME ON ONE DAY SEEMINGLY OUT OF NOWHERE. THERE IS A MAZDA TECHNICAL SERVICE BULLETIN ON THIS PROBLEM FOR AREAS WITH HIGH AMBIENT TEMPERATURES. THIS PROBLEM BEGAN AND WAS CONSTANT IN THE HOT WASHINGTON DC SUMMER, BUT HAS BECOME INTERMITTENT NOW THAT WINTER HAS COME. THE TSB IS QUOTED BELOW. THIS REALLY SHOULD BE A SAFETY RECALL VERSUS A TSB. I APPRECIATE YOUR ASSISTANCE IN THIS MATTER. 2010 MAZDA MAZDA3 SERVICE BRAKES, HYDRAULIC SERVICE BULLETIN 357659 ACTION NUMBER: 10053757 SERVICE BULLETIN NUMBER: 357659 REPORT DATE: JUL 17, 2013 COMPONENT: SERVICE BRAKES, HYDRAULIC SUMMARY: MAZDA: THE ABS WARNING LIGHT COMES ON AND ABS MOTOR MONITOR SIGNAL FAILS TO CORRESPOND TO ABS HU/CM ON/OFF SIGNAL AND HAPPENS IN AREA WHERE THERE IS HIGH AMBIENT TEMPERATURES AND HUMIDITY. MODEL 2010-2011 MAZDA3. *PE

NIST CAMPAIGN 19V497MODIFICATIONS WERE MADE. THE VEHICLE NOW DECELERATES UP TO 6 MPH ON HILL INGRESS; ON EGRESS THE VEHICLE GOES AT LEAST 3 MPH OVER SETTING. WHEN PASSING CARS ON A HILL, THE CAR SLOWS DOWN WHEN RELYING ON CRUISE CONTROL TO RESUME DRIVING, THUS CAUSING US TO STEP ON THE GAS TO HOLD A SAFE DISTANCE FROM THE PASSED CAR. WE HAVE LOST AT LEAST 3 MPG FUEL EFFICIENCY. WE HAVE RETURNED TO THE DEALER AND THEY INDICATED THAT THE VEHICLE IS OPERATING AS EXPECTED. THIS FIX IS A SAFETY CONCERN.

I WAS DRIVING ABOUT 30 MPH OR SLOWER IN A LIGHT RAIN ON A CITY STREET WHEN MY VEHICLE SAID THAT THE FRONT RADAR FAILED/UNABLE TO FUNCTION, ALL SAFETY SYSTEMS ARE NOW DISABLED. THIS LASTED FOR ABOUT 3-4 MINUTES AND THEN IT STARTED TO FUNCTION AGAIN BUT ONLY FOR 2 MINUTES AND THEN IT GAVE THE SAME MESSAGE AND DISABLED ALL MY SAFETY SYSTEMS WHILE AGAIN. IT STARTED TO FUNCTION AGAIN AS I PULLED INTO MY DRIVEWAY WHICH IS WHY I WAS UNABLE TO GET A PHOTO. I HAVE HAD MULTIPLE ONGOING PROBLEMS WITH LANE DEPARTURE WARNING AND WITH THE WINDSHIELD WIPER SENSOR AND THE DOORS AND TRUNK LOCKING AND UNLOCKING. I THINK THE ENTIRE ELECTRICAL SYSTEM IS DEFECTIVE AND MOST OF THE PROBLEMS COME FROM THE FRONT RADAR BUT THERE ARE SO MANY PROBLEMS WITH THE ELECTRONICS THAT I THIS THIS VEHICLE IS A LEMON. THE LANE-KEEP ASSIST IS SO BAD IT HAS ALMOST MADE ME CRASH ON 3 SEPARATE OCCASIONS SO I HAVE DISABLED IT.

CRACKED WINDSHIELD. NO VEHICLES IN FRONT OF ME, ON A CITY STREET. TEMPERATURE OUTSIDE 48-50 DEGREES, INSIDE TEMPERATURE 70 DEGREES. 9:10 A.M. IT RAINED 1/2 HOUR EARLIER. COLD MORNING.

THE DASHBOARD INDICATORS SUDDENLY CAME ON ALL AT ONCE WHILE DRIVING ON THE HIGHWAY. AFTER PULLING OVER TO THE BREAKDOWN LANE AND PUTTING IT IN PARL, THE ENGINE WOULD NOT TURN OFF WHEN PRESSING THE ON/OFF BUTTON. AFTER ARRIVING AT OUR DESTINATION, WE NEEDED SEVERAL ATTEMPTS OF PUTTING IT IN DRIVE AND BACK TO PARK BEFORE THE ENGINE FINALLY SHUT OFF. BUT THE DASHBOARD INDICATORS REMAINED ON AND WOULD NOT TURN OFF, DRAINING THE BATTERY ALL THE WAY DOWN. THE FOLLOWING MORNING, WE HAD TO HAVE THE VEHICLE TOWED TO A NEARBY MAZDA SERVICE CENTER.

LED DRL HALO STARTED DIM FLICKERING AT 39,000 MILES ON PASSENGER SIDE. BURNT OUT COMPLETELY. A SHORT TIME LATER. A VERY EXPENSIVE REPAIR THAT SHOULD BE COVERED WITH A FACTORY RECALL. THIS IS MY SECOND CX-5 AND MY EIGHTH OVERALL MAZDA. MY PLAN WAS TO PURCHASE MY 3RD CX-5 IN JAN 2020. AFTER THIS I WILL PROBABLY LOOK AT AT A VEHICLE THAT HAS A 4 YR/50,000 MILE BUMPER TO BUMPER WARRANTY

FUEL TANK ASSEMBLY ⁃ MY VENT LINE WAS CLOGGED TO WHERE MY FUEL TANK CREATED A LEAK & THEN FUEL TANK COLLAPSED WHILE I WAS DRIVING . I DROVE MY CAR FOR 2 DAYS WITHOUT KNOWING & DID NOT REALIZE IT UNTIL I WAS FILLING UP GAS INTO MY CAR & I NOTICED THE GAS LEAKING PROFUSELY . I TOOK MY CAR TO THE DEALERSHIP, IN WHICH I DISCOVERED THAT MY FUEL TANK ASSEMBLY WAS INSTALLED IMPROPERLY.