MAZDA Complaints

IF THE LIFT GATE FALLS UNEXPECTEDLY, IT MAY HIT THE USER, INCREASING THEIR RISK OF INJURY. THIS IS A CURRENT RECALL ON OTHER MODELS BUT IS NOT CURRENTLY LISTED FOR MY VEHICLE. IT DEFINITELY EFFECTS MY CAR AND WOULD LIKE MY MODEL ADDED TO THE CURRENT RECALL.

HAD AN INCIDENT WERE THE PASSENGER SIDE WINDOW JUST CRACKED INTO PIECES WHILE DRIVING DOWN THE HIGHWAY. NOBODY WAS INJURED BUT WE WERE NOT SURE WHAT MAY HAVE CAUSED THIS (THERE WERE NO CARS ADJACENT TO US AND IN THE LANES FURTHER).

THE DRIVER'S SEAT AUTOMATIC FRONT-TO-BACK ADJUSTMENT BECAME ABRUPTLY NON-FUNCTIONAL ON THE LEFT SIDE, MAKING IT IMPOSSIBLE TO ADJUST THE SEAT TO ACHIEVE A SAFE DRIVING POSITION. THIS WAS NOTED WHILE THE CAR WAS PARKED. NO ACCIDENT HAD OCCURRED AND NO DEBRIS WAS NOTED IN THE TRACK. THE DEALER (NELSON MAZDA COOL SPRINGS) NOTED THAT THE BOLTS/NUTS WERE COMPLETELY BROKEN. DEFECT SEEMS SIMILAR TO THE DEFECT DESCRIBED WITH MAZDA, 2, 3 AND 6 DRIVERS SEATS RECALLED IN 2017. *TR CONSUMER STATED I WANTED TO ADD ADDITIONAL INFORMATION TO MY COMPLAINT. I HAVE SINCE COME UPON THIS LINK THAT I BELIEVE DESCRIBES WHAT HAPPENED TO MY SEAT: HTTPS://MAZDA.OEMDTC.COM/511/FRONT-POWER-SEATS-DO-NOT-SLIDE-BACK-AND-FORTH-2013-2016-MAZDA THIS APPEARS TO DESCRIBE A KNOWN MANUFACTURER DEFECT IN DESIGN THAT HAS BEEN ELIMINATED WITH A NEW SEAT BASE DESIGN, THAT IMPACTS DRIVER SAFETY.*JB

THE CLUTCH PEDAL ASSEMBLY BRACKET BREAKS AT THE SPOTWELDS WHICH ALSO BREAKS THE CLUTCH MASTER CYLINDER AND LUKILY THIS BROKE WHILE STARTING THE CAR

WHILE DRIVING MY 2004, MAZDA RX8 THE ELECTRIC POWER STEERING MODULE FAILED, AND JERKED THE CAR AGGRESSIVELY TO THE LEFT INTO THE ONCOMING LANE OF TRAFFIC. THE FORCE WAS SO STRONG THAT IT CAUSED MOMENTARY LOSS OF CONTROL. FORTUNATELY, THERE WASN'T ANY ONCOMING TRAFFIC AT THAT MOMENT ON THAT PARTICULAR STRETCH OF ROAD. WHEN REVIEWING THE MAZDA FORUM THERE WERE SEVERAL OTHER OWNERS THAT EXPERIENCED THE SAME LOSS OF CONTROL OR FAILURE. ADDITIONALLY, MAZDA HAD POWER STEERING ASSIST RECALLS FOR THE SAME PROBLEMS, REF. MAZDA3/MAZDA5 POWER STEERING RECALL NOTIFICATION 6010H.

THE DOOR LOCK ACTUATORS GO BAD ON THIS CAR WHICH CAUSES THE CAR TO BELIEVE ONE OF THE DOORS IS OPEN WHEN IT IS NOT. THE DOME LIGHTS ARE DRIVEN BY THE DOOR ACTUATORS SENSING THAT A DOOR IS OPEN, SO WHEN YOU ARE DRIVING, THE INTERIOR LIGHTS WILL FLASH ON AND OFF. VERY DISTRACTING, ESPECIALLY AT NIGHT. THE LIGHTS TURNING ON AND OFF ONLY HAPPENS WHEN THE CAR IS BEING DRIVEN, I HAVE NOT NOTICED IT WHEN STATIONARY. USUALLY IT OCCURS DURING TURNS AND THE LIGHTS STAY ON FOR A FEW SECONDS. THE DOOR ACTUATORS ARE A COMMON PROBLEM ON THIS CAR AND HAS MANY COMPLAINTS ABOUT THIS ISSUE ONLINE. THIS HAS BEEN GOING ON FOR SEVERAL MONTHS NOW. THE DOOR ACTUATOR BEING FAULTY ALSO CAUSES THE SECURITY ALARM TO GO OFF AND START SOUNDING THE CAR'S HORN SPORADICALLY. THE CAR WILL BE PARKED IN A DRIVEWAY WITH NOBODY AROUND THROUGH ALL HOURS OF THE DAY AND IT WILL GO OFF. ALTHOUGH NOT A SAFETY CONCERN LIKE THE PROBLEM WITH THE LIGHTS, IT IS STILL SYMPTOMATIC OF THE MALFUNCTIONING DOOR ACTUATORS.

MAZDA WILL NOT COMPLETE THE TAKATA AIRBAG RECALL ON OUR VEHICLE NO MATTER HOW MANY TIMES THEY ARE CONTACTED. WE HAVE MADE AT LEAST 6 ATTEMPTS TO CONTACT THEM, I THINK MORE, FOR NEARLY A YEAR. MAZDA REPS HAVE PROMISED TO GET BACK TO ME, BUT WE NEVER HEAR MORE. THEY KEEP SENDING NOTICE BY MAIL, BUT THEY DO NOT FOLLOW UP AFTER I CALL.

SIGNIFICANT SAFETY ISSUE--THE ENTIRE MIDDLE SCREEN GOES BLANK, ALL ACCESS TO APPLE CAR PLAY STOPS, INCLUDING NAVIGATION, PHONE, TEXT, ETC. THE PHONE GOES BLANK. MUST PULL OVER AND THE HEAD UNIT WILL RESTART.TWICE AT DEALER FOR SAME ISSUES. THEY HAVE REPLACED PARTS, BUT STILL SAME PROBLEM.

2017 MAZDA CX-5 WITH SOUL RED METALLIC PAINT, ONLY 19000 MILES IS EXHIBITING SMALL CHIPS IN THE PAINT. WE ARE NOTICING CHIPS ON THE HOOD, ROOF, FRONT SIDE PANELS AND DOORS. NORMAL DRIVING CONDITIONS IN UPSTATE NY. WE HAD A 2014 CX-5 WITH THE SAME COLOR AND THIS DID NOT HAVE THE SAME PROBLEM. WE EVEN PAID AN EXTRA $595 FOR THIS SPECIAL 'PAINT' THAT NOW LOOKS HORRIBLE!

WHILE PULLING DOWN MY STREET AFTER BACKING OUT OF MY DRIVEWAY, I HEARD A NOISE FROM THE REAR OF THE CAR THAT WAS NOT NORMAL. IT WAS MORE EVIDENT GOING OVER BUMPS. MY CAR WAS DUE FOR AN OIL CHANGE ANYWAY SO I WENT TO MY LOCAL REPAIR SHOP AND ASKED THEM TO INVESTIGATE. THE REAR CROSS MEMBER IS COMPLETELY RUSTED THROUGH CAUSING A NEARLY CATASTROPHIC FAILURE OF THE RIGHT REAR SECTION, INCLUDING A PIECE THAT RUSTED OFF AND IS FLOATING WITHIN THE SPRING. MAZDA DID ISSUE A RECALL FOR THIS VERY ISSUE, BUT IT ONLY COVERS THE FRONT CROSS MEMBER, WHICH IS ABSURD. I CALLED MAZDA TO CONFIRM THAT THE RECALL DOESN'T APPLY TO THE REAR, AND JOSE, THE REPRESENTATIVE I SPOKE TO BY PHONE ACKNOWLEDGED THAT IT DOES NOT. I AM IN A RUST BELT STATE, AND IF SALT CAN AFFECT THE FRONT CROSS MEMBER, OBVIOUSLY IT CAN AFFECT THE REAR IN THE SAME NEGATIVE FASHION. JUST BECAUSE THE REAR DOESN'T TURN THE CAR, DOESN'T MEAN IT POSES LESS OF A DANGER AS EVIDENCED BY MY VEHICLE.