MAZDA Complaints

TL* THE CONTACT OWNS A 2013 MAZDA MIATA. WHILE COMING TO A STOP, THE VEHICLE ACCELERATED WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT HAD TO SHIFT THE GEAR INTO NEUTRAL IN ORDER TO DECELERATE AND SHUT OFF THE VEHICLE. THE FAILURE OCCURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 36,000.

TL* THE CONTACT OWNS A 2005 MAZDA 6. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 15V345000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 207,000.

THE PANIC ALARM HAS BEEN GOING OFF EVERY WEEK AT LEAST ONCE OR TWICE. THIS HAPPENS A LOT IN THE EVENINGS BETWEEN 8PM AND 11PM. IT'LL GO OFF BY ITSELF FOR NO REASON AT ALL. THIS HAPPENED ANOTHER TIME LAST YEAR, BUT ONLY ONCE. NOW, IT'S HAPPENING EVERY WEEK AND IT'S PRETTY ANNOYING. I'VE READ ON OTHER FORUMS WHERE PEOPLE ARE HAVING THE SAME PROBLEM. I'M AFRAID THIS IS GOING TO KILL MY BATTERY SOON.

TL* THE CONTACT OWNS A 2007 MAZDA 3. THE CONTACT STATED THAT THE REAR DRIVER SIDE TIRE DEFLATED. THE CONTACT CHANGED THE TIRE WITH A SPARE TIRE AND INDICATED THAT THE JACK WAS DEFECTIVE. UPON CHANGING THE TIRE, THE METAL FRAME FRACTURED AS WELL AS THE ROCKER PANEL WITHOUT WARNING. A TIRE REPAIR SHOP REPLACED THE TIRE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED NO REMEDY. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. MA 08/10/15 UPDATED 10/25/2017*CN

SINCE I PURCHASED THIS VEHICLE IN 2009, I HAVE REPLACED VARIOUS SUSPENSION COMPONENTS NUMEROUS TIMES, ONLY TO HAVE A CONTINUAL 'CLUNKING' SOUND FROM THE REAR END. I WILL NEVER RECOMMEND OR PURCHASE ANOTHER!

WHILE DRIVING, I HEARD A SLIGHT POP FROM UNDER THE SEAT. UPON ROUNDING A CURVE, THE ENTIRE DRIVER SEAT ROCKED LOOSE 7 TO 8 INCHES SIDEWAYS. I WAS ABLE TO STOP THE VEHICLE AND CAREFULLY DRIVE BACK TO MY HOME. I DISCOVERED THAT INSTEAD OF BOLTS & LOCKNUTS, THE SEAT IS SECURED TO THE SEATFRAME RAILS WITH 4 PINS (APPROXIMATELY 12MM). THE PARTS ARE ONLY HELD TOGETHER WITH PRESS-ON THRUST WASHERS. THESE WASHERS HAD POPPED OFF. THIS IS A SERIOUS SAFETY ISSUE. IF I HAD BEEN DRIVING SLIGHTLY FASTER I COULD HAVE TOTALLY LOST CONTROL & CRASHED.UPDATED 07-16-15 *BF UPDATED 9/21/2015 *JS

WHILE DRIVING ON THE HIGHWAY, WE NOTICED A CRACK THAT BEGAN AT THE BOTTOM CENTER OF OUR NEW CX-5'S WINDSHIELD. THERE HAD BEEN NO IMPACT BY A ROCK OR ANYTHING ELSE. IT BEGAN AT THE VERY EDGE OF THE WINDSHIELD, AND WENT UPWARDS. WE WERE ON A WEEKEND TRIP, AND THERE WAS NO NEARBY MAZDA DEALER. OVER THE MILES THE STRAIGHT CRACK GREW INTO QUESTION MARK SHAPE ABOUT 10" HIGH. ARRIVING AT OUR DESTINATION, THE DEALER CLAIMED THERE WAS A TINY IMPACT MARK EXACTLY UNDERNEATH THE WIPER BLADE. I WAS NOT ABLE TO SEE ANYTHING EXCEPT THE CRACK, AND I KNOW THERE WAS NO IMPACT OF ANY TYPE. THIS WAS A FRIDAY, AND THE DEALER SAID THE GLASS COULDN'T BE THERE UNTIL THE FOLLOWING WEEK -- BY WHICH TIME WE WOULD HAVE RETURNED HOME -- SO WE DROVE HOME A COUPLE OF DAYS LATER AND SPOKE WITH THE DEALER WHO SOLD US THE CAR [NOTE THAT IT WAS ABOUT 3 WEEKS OLD -- PRACTICALLY NEW]. OUR DEALER [NORTH POINT MAZDA, IN SHERWOOD AR] ALSO CLAIMS THERE IS AN INVISIBLE IMPACT MARK. OF COURSE, WITH AN IMPACT, THEY AVOID ALL RESPONSIBILITY. LOOKING AT THIS DATABASE, THERE SEEM TO BE A LOT OF PEOPLE IN THE SAME SITUATION AS MINE -- NEW CX-5 OWNERS DEVELOPING A MYSTERY CRACKED WINDSHIELD. THIS IS EXPENSIVE GLASS -- IT HAS SENSORS FOR THE WIPERS, ETC. AND NOW THE GLASS IS ON BACKORDER, SO WILL TAKE A MONTH TO ARRIVE! OVER THE MILES THE CRACK HAS GROWN IN SIZE, AND HAS ALSO BRANCHED OUT. I WONDER WHEN MY NEW VEHICLE ACTUALLY BECOMES UNSAFE TO DRIVE? MAZDA SAYS IT'S NOT THEIR PROBLEM, AND THEIR SERVICE MANAGER AND GENERAL MANAGER HAVE BOTH DECLINED TO EVEN RETURN MY CALL. CLEARLY THEY AREN'T PROPONENTS OF SERVICE AFTER THE SALE! HOPEFULLY THE REST OF THE CAR HOLDS UP BETTER -- WE REALLY LIKE IT EXCEPT FOR THE GIANT, MULTI-BRANCH WINDSHIELD CRACK THAT WE NOW HAVE TO LIVE WITH FOR ANOTHER MONTH! OF COURSE, NORTH POINT MAZDA WON'T BE GETTING ANY MORE OF MY BUSINESS....UPDATED 07-16-15 *BF UPDATED 9/21/2015 *JS

TL* THE CONTACT OWNS A 2008 MAZDA CX-9. WHILE DRIVING AT 10 MPH, THE FRONT SUSPENSION LOWER BALL JOINT SEPARATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE BALL JOINTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2012 MAZDA CX-9. AFTER ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKE PEDAL FAILED TO DEPRESS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR FURTHER INSPECTION. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 41,000.

THE DASHBOARD ON THE PASSENGER SIDE MELTED AND IS STICKY CAUSING A GLARE....UPDATED 07/30/15 *BF NOTHING HAS BEEN DONE TO CORRECT THE SITUATION. THE CONSUMER DID NOT CONTACT THE DEALER DIRECTLY. HE CONTACTED MAZDA USA CORP AND WAS INFORMED THE VEHICLE WAS NOT UNDER WARRANTY. THEREFORE, IT WAS NOT THEIR PROBLEM. THE PROBLEM WAS CAUSED BY OUTSIDE TEMPERATURE. UPDATED 09/01/15*B