MAZDA Complaints

I ASKED MAZDA TO FIX THE TWO RECALL ISSUES AND THAT HAVE NOT CALLED ME NOR SET UP AN APPOINTMENT FOR THIS REPAIR. *JS

HAND FREE EQUIPMENT (BLUE TOOTH) STOPPED COMMUNICATION WITH MY MOBIL PHONE, DUE TO A SOFTWARE ISSUE. WHEN CONTACTING THE MAZDA DEALER AND MAZDA NORTH AMERICA CUSTOMER CARE, THEY DECLINED TO REPAIR THE DEFECTIVE PART, EVEN THOUGH MY VEHICLE IS STILL COVERED UNDER EXTENDED WARRANTY. *JS

TL* THE CONTACT OWNED A 1999 MAZDA B-SERIES TRUCK. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 40 MPH, ANOTHER VEHICLE CRASHED INTO THE FRONT DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A FRACTURED VERTEBRAE, FLATTENED SPINAL CORD, PINCHED NERVE, AND CARPAL TUNNEL TO THE RIGHT HAND. IN ADDITION, THE CONTACT WAS KNOCKED UNCONSCIOUS FROM THE AIR BAG AND REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 04/06/15*LJ THE CONSUMER RECEIVED 5 STITCHES FOR FACIAL LACERATIONS AND WAS AWARDED PERMANENT DISABILITY. UPDATED 6/25/2015 *JS

I CURRENTLY OWN A 2007 MAZDA6 AND HAVE AN AIRBAG INDICATOR LIGHT ON ALL THE TIME. YESTERDAY I RECEIVED A LETTER FROM MAZDA INFORMING ME OF AN AIRBAG RECALL. THE DATE ON THE LETTER IS LISTED AS FEBRUARY 2015. I TRIED THEIR WEBSITE AND CAN'T GET AN E-MAIL TO ANYONE. THEY DON'T LIST A PHONE NUMBER TO CALL. THEY DO HOWEVER GIVE YOUR E-MAIL ADDRESS.SO THIS LEAVES ME OUT IN THE COLD WITH ONLY ONE WAY TO SEEK HELP AND IT IS FROM YOUR DEPT.THE LETTER INDICATES THAT IN CERTAIN SITUATIONS THE AIRBAG COULD DEPLOY. IN THE LETTER IT STATES TO WAIT FOR THE SECOND LETTER BECAUSE PARTS AREN'T AVAILABLE. THIS MAKES MY SAFETY AT RISK AND SEEMS AS THOUGH MAZDA ISN'T REALLY CONCERNED. CAN YOU HELP ME GET IN TOUCH WITH SOMEONE WHO CAN LOOK AT MY CAR AND FIX THIS PROBLEM. IT IS MY ONLY VEHICLE. I'M NOW AFRAID TO DRIVE THIS CAR BUT HAVE NO CHOICE BUT TO TAKE THAT RISK.

I DROVE OVER BUMPY RAIL ROAD TRACKS, WENT TO GIVE IT GAS TO GO AND ENGINE REVVED BUT NO ACCELERATION. DASH LIGHT THAT NORMALLY SAYS 'D' WAS BLANK. SHIFTED TO MANUAL MODE AND ATTEMPTED TO UP OR DOWN SHIFT BUT DASH LIGHT STILL BLANK AND NO SHIFTING POSSIBLE. THE CAR WAS RUNNING IN NUETRAL BUT THE GEAR SELECTOR WAS IN DRIVE OR IN MANUAL MODE. HAD TO COAST TO THE SIDE OF THE ROAD. NOTED TRACTION CONTROL LIGHT WAS ON WHILE SHIFT SELECTOR INDICATOR WAS BLANK. I PUT THE CAR INTO PARK, TURNED CAR OFF AND THEN ON AGAIN AND SEEMED TO DRIVE OK AT THIS POINT AFTER THIS. I WAS LUCKY THAT I WAS DRIVING AT A SLOW SPEED AND HAD ROOM TO GET OFF THE ROAD. IF I HAD GOTTEN STUCK ON THE TRACKS THIS COULD HAVE BEEN MUCH WORSE. AND THE DEALER SAYS THEY CAN DO NOTHING UNLESS THERE IS A CODE STORED. NO CODE SO NOTHING I CAN DO. THIS RANKS UP THERE IN LEVEL OF DANGER YET MAZDA CAN DO NOTHING?

MAZDA RX-8 PASSENGER AIRBAG DASH COVER CRACKS OVER TIME THUS EXPOSING AIRBAG I SEE THIS AS A DEFINITE EYESORE NOT TO MENTION HOW DANGEROUS IT IS HAVING AN EXPOSED AIRBAG. I NO LONGER FEEL SAFE HAVING MY KIDS IN THE CAR WITH ME IN THE PASSENGER SEAT. I FEEL AS IF IT WILL INFLATE AT ANY MOMENT. I TOOK THE CAR TO THE MAZDA DEALERSHIP AND THEY TOLD ME NOT TO WORRY ABOUT IT, OR THAT I CAN PAY $500-$600 TO HAVE THEM REPLACE IT.

TL*THE CONTACT OWNS A 2006 MAZDA MAZDA 6. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V344000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

ATTEMPTING TO STOP THE VEHICLE AT A RED LIGHT, BRAKE PEDAL WAS HARD TO PUSH, INCREASING THE DISTANCE REQUIRED TO STOP THE VEHICLE. THIS HAS HAPPENED MULTIPLE TIMES, ALONG WITH A HISSING SOUND COMING FROM THE DRIVERS SIDE OF THE VEHICLE WHEN THE BRAKE PEDAL IS DEPRESSED. WE ARE STILL HAVING PROBLEMS WITH THE BRAKES AND HAVE SCHEDULED A SERVICE WITH MAZDA. *JS

WHILE DRIVER WAS BACKING CAR OUT OF A PARKING SPACE, THE RIGHT FRONT CONTROL ARM THAT HOLDS THE RIGHT FRONT WHEEL AND AXLE BROKE IN TWO, TOTALLY DISABLING THE CAR. ACCORDING TO LAW ENFORCEMENT PERSONNEL, HAD THIS OCCURRED ON THE ROAD, THE FOLLOWING SCENARIO WOULD HAVE TAKEN PLACE: THE RIGHT FRONT WHEEL SLAMMED TO THE GROUND, THE LEFT CONTROL ARM WOULD HAVE OVER-COMPENSATED AND CAUSED VEHICLE TO SWERVE SUDDENLY INTO THE LEFT LANE, GOING INTO A SKID AND THEN FLIPPING END-OVER-END THROUGH TRAFFIC, KILLING THE DRIVER AND OCCUPANTS OF THIS CAR AND CAUSING A MULTI-CAR PILE-UP. UPON EXAMINATION OF THE BROKEN CONTROL ARM, IT WAS DETERMINED THAT THIS PART, FACTORY ORIGINAL, WAS MADE OF WELDED METAL, AN INHERENTLY DANGEROUS CONCEPT, SINCE WELDED METAL IS WEAKER THAN A SOLID PIECE OF STEEL. OBVIOUSLY, MAZDA CARES MORE ABOUT COST-CUTTING THAN THE SAFETY OF ITS CUSTOMERS. UPON CONTACTING MAZDA, THEIR ANSWER: POWERTRAIN WARRANTY (THAT WOULD NOT INCLUDE THIS PART) WAS EXPIRED; MAZDA REFUSED TO ACCEPT ANY RESPONSIBILITY FOR THIS POOR DESIGN. *JS

IMPACT WAS ON THE MAZDA DRIVER'S SIDE IN FRONT OF THE WHEEL AND INTO THE CAR- MADE A LEFT HAND TURN DID NOT SEE THE APPROACHING VEHICLE TRAVELING 50 MPH AND HIT THE REAR OF VEHICLE. THAT VEHICLE FLIPPED OVER AND INTO THE SNOWBANK OVER 4 LANES. AIRBAGS IN THE MAZDA DID NOT DEPLOY. CONCERNED AS THE PURCHASE OF THE VEHICLE WAS FOR SAFETY. *JS